11 Advocate courses in Liverpool

DEVOPS TRAINING COURSE DESCRIPTION This course is an introduction to DevOps. The course emphasizes communication, collaboration , integration, and automation to improve the workflow between developers and IT operations professionals. Improved workflows lead to more opportunities to design software and services in a more agile fashion. This course is a basis for discovering the most important DevOps concepts and to understand the principles and methods behind this. The course will leave you with the inspiration to be the advocate of change. WHAT WILL YOU LEARN * Explain DevOps principles. * Describe the relationship between Agile , Lean and IT Service Management ( ITSM). * Describe methods for automation and technology factors. * Describe considerations when changing. * Describe challenges, risks and critical success factors. DEVOPS TRAINING COURSE DETAILS * Who will benefit: IT development, IT operations and IT service management. * Prerequisites: Introduction to data communications & networking. * Duration 2 days DEVOPS TRAINING COURSE CONTENTS * Why DevOps? Introduction DevOps Goals DevOps Added value of DevOps Proven Results DevOps for businesses DevOps principles (The Three Ways) * DevOps and other frameworks DevOps and Agile DevOps and Lean DevOps and IT Service Management * DevOps culture Characteristics of a DevOps culture Organizational Considerations DevOps DevOps stakeholders DevOps roles DevOps teams DevOps organizational structures * DevOps methods Continuous Integration Continuous delivery Continuous deployment Value stream mapping Kanban Theory of Constraints Improvement Kata Deming's quality circle ITSM processes DevOps and Automation * Methods for DevOps automation Longevity and tools categories DevOps applications Transitioning to a DevOps culture. * Implementation Challenges, risks and critical success factors Measuring DevOps successes

DEVOPS DEMYSTIFIED TRAINING COURSE DESCRIPTION This course is an introduction to DevOps. The course emphasizes communication, collaboration , integration, and automation to improve the workflow between developers and IT operations professionals. Improved workflows lead to more opportunities to design software and services in a more agile fashion. This course is a basis for discovering the most important DevOps concepts and to understand the principles and methods behind this. The course will leave you with the inspiration to be the advocate of change. WHAT WILL YOU LEARN * Explain DevOps principles. * Describe the relationship between Agile , Lean and IT Service Management ( ITSM). * Describe methods for automation and technology factors. * Describe considerations when changing. * Describe challenges, risks and critical success factors. DEVOPS DEMYSTIFIEDS TRAINING COURSE DETAILS * Who will benefit: Non-technical staff involved with DevOps. * Prerequisites: None. * Duration 1 day DEVOPS DEMYSTIFIED TRAINING COURSE CONTENTS * Why DevOps? From a business perspective From an IT perspective Stereotypes of Dev and Ops: perception and reality * What is DevOps? Introduction DevOps Goals DevOps Added value of DevOps Proven Results DevOps for businesses DevOps principles (The Three Ways) * DevOps and other frameworks DevOps and Agile DevOps and Lean DevOps and IT Service Management * DevOps culture Characteristics of a DevOps culture Organizational Considerations DevOps DevOps stakeholders DevOps roles DevOps teams DevOps organizational structures * DevOps methods Continuous Integration Continuous delivery Continuous deployment Value stream mapping Kanban Theory of Constraints Improvement Kata Deming's quality circle ITSM processes DevOps and Automation * Methods for DevOps automation Longevity and tools categories DevOps applications Transitioning to a DevOps culture * Implementation Challenges, risks and critical success factors Measuring DevOps successes

A four-hour workshop for Neurodiverse individuals and those who recognise some traits in themselves.

A dynamic and interactive one-day or two-half-day live virtual workshop for women leaders in business, government and non-profit organizations.

A key-worker role is to provide the best individual care for people they support and carry out effective assessment and support planning. Staff need to know how to motivate individuals to achieve their personal goals and understand how to advocate on their behalf. Staff also need to know how to improve communication between colleagues, individuals, other professionals, and contribute to service improvement.

Developing a network of MHFA Champions is a key step in creating a mentally healthy workplace. The MHFA Champion one-day course will give you all the skills you need to be an MHFA Champion. This one-day course trains you as an MHFA Champion, giving you: * An understanding of common mental health issues * Knowledge and confidence to advocate for mental health awareness * Ability to spot signs of mental ill-health * Skills to support positive wellbeing 1 INTRODUCTION TO MHFA AND UNDERSTANDING MENTAL HEALTH (3 HOURS 30 MINS) * About Mental Health First Aid * About mental health and stress in the workplace * Stigma and discrimination * Depression * Anxiety disorders * Other mental health issues (eating disorders, self-harm, psychosis) * Early warning signs of mental ill-health * Alcohol, drugs and mental health 2 MHFA CHAMPION IN PRACTICE (3 HOURS 30 MINS) * Applying the Mental Health First Aid action plan * Action 1: Approach the person, assess and assist with any crisis * Suicide * Action 2: Listen and communicate non-judgementally * Action 3: Give support and information * Action 4: Encourage the person to get appropriate professional help * Action 5: Encourage other supports * Recovery * Building a mentally healthy workplace * Action planning for using MHFA

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: * Learn how to plan growth and increase revenue from existing accounts * Develop skills to build and develop essential relationships to increase value and visibility * Learn how best to create loyalty and customer satisfaction * Identify how to set account targets and development plan for building contacts and cross-selling * Develop persuasion and influencing skills to better define needs and develop opportunities * Learn how to add value at all stages; plus gaining competitive advantage * Develop an up-selling, cross-selling strategy 1 PERFORMANCE METRICS FOR ACCOUNT MANAGEMENT * Introduction to the PROFIT account management model * Using practical tools to measure account performance and success * Planning your account strategy - red flags and green lights 2 RELATIONSHIPS FOR ACCOUNT MANAGEMENT * How to build and manage key relationships * Producing a 'relationship matrix' * Developing a coach or advocate 3 SETTING OBJECTIVES FOR YOUR ACCOUNT * Developing an upselling cross-selling strategy * Setting jointly agreed goals, objectives and business plans * Planning session 4 FEEDBACK AND RETENTION - BUILDING LOYAL AND SATISFIED CUSTOMERS * How to monitor and track your customer's satisfaction * Building a personalised satisfaction matrix * Customer service review meetings 5 INFLUENCE * Getting your message and strategy across to C-level contacts * Being able to better develop a business partnership within an accountes 6 TEAMWORK AND TIME MANAGEMENT * Working with others to achieve your account goals * Managing and working with a virtual team * Managing your time and accounts effectively 7 GAINING COMMITMENT AND CLOSING THE SALE * Knowing when to close for commitment * How to ask for commitment professionally and effectively * Key negotiation skills around the closing process - getting to 'yes' * Checklist of closing and negotiation skills * Practice session

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: * Discover opportunities - through a deeper understanding of the customer's business * Develop partnership - through a better 'value proposition' for the customer * Increase repeat business - based on higher customer satisfaction * Improve synergy - by getting everyone to 'sing from the same hymn sheet' * Develop a collaborative account plan - validated by the customer and their own management * Secure resources - management will align resources to execute soundly based account plans * Win an increased share of 'customer wallet' - through systematic account development 1 THE SIX PRINCIPLES OF STRATEGIC ACCOUNT DEVELOPMENT * Introduction to the PROFIT account development model: * - Performance * - Relationships * - Objectives and goals * - Feedback * - Integration * - Teamwork * Practical account development strategies: overview and case studies 2 PERFORMANCE * Use practical tools to help you manage and measure account performance and success * Design and build a monthly account dashboard for all sizes of account * Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools * Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 RELATIONSHIPS * How to build and manage key relationships within an account * Qualifying and managing key influencers accurately * Producing a 'relationship matrix' for each account quickly and easily * Approaching and developing new contacts strategically * Tools and techniques for successful tracking of contacts and call-backs * Developing a coach or advocate in every customer organisation pro-actively 4 OBJECTIVES AND GOALS * Where are you now? - how to establish your competitive position within an account * Know how to set, monitor and track key objectives for accounts over the short, medium and long term * Selling against the competition - developing both long- and short-term sales strategies 5 FEEDBACK - BUILDING LOYAL AND SATISFIED CUSTOMERS * The correct way to manage customer expectations and create listening loops within an account * How to monitor and track your customer's perception and satisfaction with your organisation * Building a personalised satisfaction matrix for each account * Customer review meetings - best practice in building loyalty by regular joint planning events * Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 INTEGRATION * How to integrate your products or solutions with the customer's business needs and processes * Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor * Developing a loyalty strategy for key accounts or groups of smaller accounts * Getting your message and strategy across to C-level contacts 7 TEAMWORK * Working with others to achieve your account goals * Gaining internal commitment from your organisation * Managing and working with a virtual team * Creating cross-departmental communication loops 8 PUTTING IT ALL TOGETHER * Personal account reviews * Personal learning summary and action plans

A whole day of workshops for groups of pupils throughout your school, delivered by a dedicated ally of disabled people. Engaging and thought-provoking, these workshops are a must for schools that want to challenge prejudice and promote disability equality. WORKSHOPS WILL HELP PUPILS TO: * learn more about disability and human rights * hear disabled people’s perspectives * identify common stereotypes and some of the prejudices disabled people face * consider what disability is and how it arises * understand the difference between impairment and disability * review terminology and its effect on disabled people’s identities * learn about disabled people who have made a difference * ask sensitive questions anonymously * become advocates for disability equality 95-100% OF PARTICIPANTS SAY THAT THEY FOUND OUR WORKSHOP HELPFUL Some of the reasons pupils have given for finding the workshop helpful are: * “Until today I had always been scared of disabled people but today I have learnt that disabled people have a heart and emotions too.” * “I now understand more about disabilities. My sister and brother has disabilities.” * “It shows that although disabled people have limits they can do many things.” * “Because presenter told in very simply way about complicated things and used interesting examples.” * “Now I know that disabled people do things differently.” FAQS: How long is each workshop? 40-45 minutes; this can be adjusted to fit in with your school day. How many workshops will you deliver? We can deliver up to six workshops in a day. How many pupils should there be in each group? The workshops are interactive, so they are more effective with groups of around 20 pupils. We are often asked to work with larger groups and this still generates excellent feedback from pupils and staff. What year groups are these workshops for? The workshops are suitable for all year groups in primary and secondary schools; we adapt the content and presentation according to the age of pupils. Does a member of staff need to stay with the group? Yes, we ask that a member of staff is present at each workshop. Will you need any equipment? We ask for a computer, projector and access to the internet. Pupils will need a pen to write with. How are the workshops evaluated? At the end of each workshop we ask all (except the youngest) pupils to write down if they have found it helpful or not and why; we may also offer them an opportunity to ask a question anonymously.If schools have opted for this (please see optional extras below) we will send the school written responses to questions and a transcript of pupils’ feedback as evidence of impact. COST: CSIE price: £800+vat plus expenses Optional extras: a) written responses to pupils’ anonymous questions (£50+vat) b) transcript of pupils’ feedback, as evidence of impact (£50+vat)

Mental capacity Act Dols training course