4371 Ada courses delivered Online

Working with young volunteers    Tuesday 18 June, 10am-12.30pm   Would you like to work with young volunteers in your organisation?   About this event   During this training session, we will be exploring all aspects of how to work with young volunteers, from recruitment and logistics to safeguarding.   This webinar will be led by Eleanor Moore the Sustainable Volunteering Officer with the Museum Development South West Programme. Her background is in social and community history curatorship and advisory work within the museums sector, with experience of managing volunteer teams.   She will be joined by Sebastian Amos, Chair of Trustees and Adam Marsden, Young Volunteer at Transport Museum Wythall and Rania Nur, former Young Volunteer, now Trustee at the Museum of the Home. They will be sharing case studies about the young volunteer programmes in their organisations.    The session will help delegates to: * understand the importance of this work * think about how to develop young volunteer roles * gain inspiration from case studies to take your own work forward * understand good practice around safeguarding and young volunteers.   Take a look at the full schedule. [https://kidsinmuseums.org.uk/wp-content/uploads/2024/04/Working-with-young-volunteers-session-schedule-final.pdf]   This training event will be delivered virtually on Zoom over one half-day session (two hours and 30 minutes with a short break).   Who should attend?   This training is aimed at staff who work in museums, art galleries and heritage sites who are interested in developing or improving their provision for young volunteers. Voluntary volunteer co-ordinators, whose main role is to lead day-to-day on the involvement of volunteers and/or young people, would also benefit from this session.  

Duration 1 Days 6 CPD hours Overview After completing this course, students will know how to: - Identify difficult personality types and the effect they can have in an organization - Manage difficult employees and monitor their behavior - Document ongoing changes in behavior and performance - Communicate clearly and effectively, both verbally and nonverbally - Improve your listening skills - Communicate with difficult supervisors and co-workers - Identify types of employee dismissals - Identify the focus of feedback and give and receive feedback effectively - Provide positive and constructive feedback - Monitor performance afterwards - Identify communication styles - Manage difficult feedback sessions and identify when to avoid giving feedback - Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict - Distinguish between conflict management and conflict resolution - Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions. 1 - GETTING STARTED * Workshop Objectives 2 - THE BASICS * What is Performance Management? * How Does Performance Management Work? * Tools * Case Study 3 - THE BASICS (II) * Three Phase Process * Assessments * Performance Reviews * Case Study 4 - GOAL SETTING * SMART Goal Setting * Specific Goals * Measurable Goals * Attainable Goals * Realistic Goals * Timely Goals * Monitoring Results * Case Study 5 - ESTABLISHING PERFORMANCE GOALS * Strategic Planning * Job Analysis * Setting Goals * Motivation * Case Study 6 - 360 DEGREE FEEDBACK * What is 360 Degree Feedback? * Vs. Traditional Performance Reviews * The Components * Case Study * Module Six: Review Questions 7 - COMPETENCY ASSESSMENTS * Competency Assessment Defined * Implementation * Final Destination * Case Study 8 - KOLB'S LEARNING CYCLE * Experience * Observation * Conceptualization * Experimentation * Case Study 9 - MOTIVATION * Key Factors * The Motivation Organization * Identifying Personal Motivators * Evaluating and Adapting * Case Study 10 - THE PERFORMANCE JOURNAL * Record Goals and Accomplishments * Linking with Your Employees or Managers * Implementing a Performance Coach * Keeping Track * Case Study 11 - CREATING A PERFORMANCE PLAN * Goals * Desired Results * Prioritization * Measure * Evaluation * Case Study 12 - WRAPPING UP * Words from the Wise * Lessons Learned ADDITIONAL COURSE DETAILS: Nexus Humans Performance Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Performance Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Executives, directors, managers, and others tasked with making important decisions for their organizations will benefit from this course. Overview Make intelligent decisions with limited time and information Reframe issues to ensure greater problem-solving accuracy Convert conflicting opinions into useful insights In this course, students will learn to evaluate options, generate possible solutions, and decide on logical strategies. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. THE COMPLEXITY OF DECISION MAKING * Establishing the Needs of the Organization * Defining Organizational Objectives and Goals * Measuring Your Goals * Calculating Probabilities of Success 2. DEALING WITH OPINION IN THE FACE OF UNCERTAINTY * Understanding Theories of Decision-Making * Avoiding Irrationality * Being Aware of Risks * Reframing the Options * Asking the Right Questions * Knowing What You Want * Making Proper Comparisons * Working with Stereotypes and Expectations 3. ADAPTING DECISION STRATEGIES FOR A COMPLEX WORLD * Reviewing Your Plans * Engaging Stakeholders * Enlisting Your Network * Managing Risks * Planning for Risks - Avoidance, Mitigation, Transference, and Acceptance * Applying Complexity Theory and the Butterfly Effect * Adjusting Decisions * Building in Metrics & Measurements * Monitoring Progress and Managing Risks * Looking for Emerging Trends ADDITIONAL COURSE DETAILS: Nexus Humans Making the Right Decisions Under Pressure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Making the Right Decisions Under Pressure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Duration 2 Days 12 CPD hours This course is intended for Este curso est  dise¤ado para cualquier persona que quiere convertirse en unSCRUM Master. Overview El curso de formaci¢n asegura que el candidato obtendr  los conocimientosnecesarios de la metodolog¡a SCRUM con el fin de aplicar y adaptarlos a unescenario espec¡fico. SCRUM es una metodolog¡a adaptativa, iterativa, r pida, flexible y efectiva dise¤ada para entregar valor significativo de una manera r pida a lo largo de todo el proyecto. INFORMACI¢N GENERAL ÂΜGIL Y SCRUM * Informaci¢n general: µgil * Manifiesto µgil * Principios de µgil * Metodolog¡a µgil * Informaci¢n general SCRUM * Ventajas SCRUM ROLES DE SCRUM * Roles centrales * Roles no-centrales * Propietario de producto * Master SCRUM * Equipo SCRUM FASES DE PROYECTO SCRUM * Iniciar * Planificar y Estimaci¢n * Implementar * Revisi¢n y Retrospecci¢n * Lanzamiento * Entradas, Herramientas, y Salidas para cada proceso en cada fase ESCALA DE SCRUM * Escalabilidad de Scrum * Scrum en Programas y Portfolios (Carteras) * Reuni¢n Scrum de Scrums (SoS) * Transici¢n a Scrum * Mapeo de los Roles tradicionales a Scrum * Manteniendo el envolvimiento de las partes interesadas (stakeholders) * Importancia de Apoyo Ejecutivo ADDITIONAL COURSE DETAILS: Nexus Humans SCRUM Master Certified training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCRUM Master Certified course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Learning Outcomes for 'Minor Illness Update' Day for Experienced Registered Healthcare Professionals   By catering to experienced registered healthcare professionals already practicing in the area of minor illness, this 'Minor Illness Update' Day equips participants to elevate their existing skills, apply the latest insights, and enhance patient care through informed, compassionate, and effective practices. Agenda: 09.15Coffee and registration 09.30Introduction and course objectives 09.40Perspective on changes and safe practice within primary care 10.00Respiratory Tract infections 10.45Coffee 11.00Ears, Nose and Throat 13.00Lunch 14.00Abdominal pain and UTIs 14.30Head, Neck and Back Pain 14.30Eye infections 15.00Skin Rashes 15.30Injuries 15.45Evaluations and Close Learning Outcomes: Upon completion of the 'Minor Illness Update' Day, aimed at registered and experienced healthcare professionals already practicing in the field of minor illness, participants will be able to: 1. Stay Current in Minor Illness Management:   - Demonstrate an updated and well-informed understanding of the latest developments in minor illness management within the primary care context.   - Stay informed about current prescribing guidelines and adjustments in the field of minor illness treatment. 2. Critical Analysis of Consultation Dynamics:   - Exhibit a critical comprehension of the significant dynamics at play during patient consultations related to minor illness cases.   - Apply analytical skills to assess the complexities of patient presentations and prioritize appropriate diagnostic and treatment strategies. 3. Effective Problem-Solving in Practice:   - Discuss and analyse practical challenges that arise during minor illness consultations, and propose effective solutions tailored to individual patient needs.   - Employ problem-solving abilities to navigate diverse patient scenarios, enhancing overall patient care. 4. Integration of Attitudes and Values:   - Develop an understanding of how personal attitudes and values may influence patient interactions and treatment decisions.   - Apply self-awareness to ensure professional conduct aligns with ethical and patient-centred principles. 5. Awareness of Professional Growth:   - Recognize the ongoing nature of professional development and the importance of staying updated in the rapidly evolving field of minor illness management.   - Acknowledge the responsibility for continuous growth, embracing opportunities for learning and improvement. 6. CPD Contribution and Revalidation:   - Identify the applicability of these study days as part of Continuing Professional Development (CPD) requirements for experienced registered healthcare professionals already practicing in minor illness.   - Understand how participation contributes to professional revalidation, ensuring compliance with professional standards. 7. Virtual Engagement for Learning:   - Leverage virtual learning environments effectively to enhance knowledge and skills related to minor illness management.   - Demonstrate adaptability in engaging with virtual platforms for professional development and learning. 8. Holistic Patient Care Approach:   - Integrate the acquired knowledge to provide holistic care to patients presenting with minor illness, recognizing the interconnectedness of physical and psychosocial aspects.   - Foster a patient-centred approach by considering patients' needs, preferences, and well-being.  

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COURSE INFORMATION This course aims to empower you with the expertise to proficiently navigate process mapping and master the art of crafting Standard Operating Procedures (SOPs) within regulated environments. Whether you're engaged in activities that demand process improvement, continual enhancement, or SOP creation, this course offers invaluable insights tailored to your needs. It caters to individuals tasked with managing, documenting, and implementing processes and SOPs, irrespective of prior experience or skills. Our curriculum does not focus on specific software or approaches, focusing instead on fundamental principles and adaptable concepts applicable across diverse organisational landscapes. BENEFITS INCLUDE: * Hands-on experience in mapping processes * An understanding of how process maps can be used to define, communicate and continually improve complex processes * An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text * An insight into the preparation of concise and user friendly SOPs. THIS COURSE IS STRUCTURED TO ENCOURAGE DELEGATES TO:  * Discuss and develop ideas * Develop a practical approach for creating process maps and writing SOPs * Understand how to use process maps in SOPs effectively * Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs. IS THIS COURSE FOR YOU? The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation. WHAT WILL YOU LEARN? * Hands-on experience in mapping processes * An understanding of how process maps can be used to define, communicate and continually improve complex processes * An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text * An insight into the preparation of concise and user friendly SOPs. By the end of the course you will be able to: * Create process maps and write clearer more concise SOPs * Understand how to use process maps in SOPs effectively * Understand how process mapping can be applied to process improvement and better SOPs. -------------------------------------------------------------------------------- TUTORS Tutors will be comprised of (click the photos for biographies): LAURA BROWN Director, Laura Brown Training and Development DAVID BUTLER VP of Quality, Resolian -------------------------------------------------------------------------------- PROGRAMME Please note timings may be subject to alteration. DAY 1 09:00 WELCOME, INTRODUCTIONS AND COURSE OBJECTIVES Why Companies manage by process. 10:00 EXERCISE 1 - FIRST STEPS Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners. 10:30 EXERCISE 1 - FEEDBACK 10:45 BREAK 11:00 MAPPING PROCESSES The stages involved in mapping processes including how to construct a SIPOC chart. 11:45 EXERCISE 2 - MAPPING A PROCESS A first opportunity to practice your new process mapping skills. 12:30 EXERCISE 2 - FEEDBACK 13:00 LUNCH 14:00 EXERCISE 3 - DISCUSSION OF OPTIONS FOR FORMAT, STRUCTURE AND LAYOUT What Makes A Good SOP? Discussion of options for format, structure, level of detail of SOPs and the use of process maps for SOP writing. A case study example of a good SOP which uses a flow chart/process map. 14:45 EXERCISE 3 - FEEDBACK 15:00 BREAK 15:15 A CASE STUDY EXAMPLE OF A GOOD SOP THAT USES A FLOW CHART / PROCESS MAP 15:30 EXERCISE 4 Discussion of the content of an SOP using a Process Map 15:35 EXERCISE 4 - FEEDBACK 15:45 KEY WRITING CONSIDERATIONS 16:15 EXERCISE 5 16:45 EXERCISE 5 - FEEDBACK 17:00 CLOSE OF DAY DAY 2 09:00 REVIEW OF DAY 1 09:15 USING METRICS Selecting and using metrics to monitor and improve processes. 10:00 EXERCISE 6 - PRACTICE IN PROCESS MAPPING Creating Process Maps from multi-source information. 11:00 BREAK 11:15 EXERCISE 6 - FEEDBACK 11:45 COMMON PITFALLS Common problems and tips for good Process Mapping. 12:15 DEMONSTRATION OF PROCESS MAPPING ON A PC 12:45 LUNCH 13:30 EXERCISE 7 - MIND MAPPING 14:30 EXERCISE 7 - FEEDBACK 15:00 BREAK 15:15 EXERCISE 8 - USING PROCESS MAPS TO WRITE AN SOP Applying your process mapping skills as part of writing an SOP 15:30 EXERCISE 8 - FEEDBACK 15:45 COURSE REVIEW AND FOLLOW-UP 16:00 CLOSE OF COURSE -------------------------------------------------------------------------------- EXTRA INFORMATION Face-to-face course COURSE MATERIAL Course material will be available in PDF format for delegates attending this course. The advantages of this include: * Ability for delegates to keep material on a mobile device * Ability to review material at any time pre and post course * Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course COURSE MATERIAL This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. THE ADVANTAGES OF THIS INCLUDE: * Ability for delegates to keep material on a mobile device * Ability to review material at any time pre and post course * Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam.   DEVELOPMENT LEVEL Learn