361 Active Listening courses

COURSE DESCRIPTION Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation. LEARNING OUTCOME * Familiarise with building rapport over the phone  * Understand aspects of phone etiquette  * Gain in-depth knowledge of the inbound and outbound calls  * Deepen your understanding of active listening and managing tough callers  HOW MUCH DO CUSTOMER SERVICE EXECUTIVES EARN?  * Senior - £38,000 (Apprx.)  * Average - £223,000 (Apprx.)   * Starting - £14,000 (Apprx.) REQUIREMENT Our Phone-Based Customer Service Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 2 Module 01: Aspects of Phone Etiquette 00:31:00 Module 02: Building Rapport Over the Phone 00:24:00 Module 03: Inbound and Outbound Calls 00:16:00 Module 04: Active Listening and Managing Tough Callers 00:28:00 Assignment Assignment - Phone-Based Customer Service Part - 2 00:00:00

Discover compassionate and effective communication within leadership roles. This involves utilizing communication strategies that prioritize empathy, transparency, and active listening to build trust and understanding among team members. By prioritizing kindness in interactions, acknowledging diverse perspectives, and providing clear and respectful feedback, the goal is to cultivate strong relationships, enhance collaboration, and inspire a shared sense of purpose among team members. LEARNING OBJECTIVES The following are some of the key outcomes in this course: Understand the elements that make effective communication work Identify the top three communication skills for leading with kindness Develop listening skills for kind leaders Practice effective feedback skills Prepare to speak with impact TARGET AUDIENCE Managers, Team Leaders, Young Professionals

  Relationship Counselling in Kensington: Reconnect and Grow with Our 3-Session Package Enhance your relationship with our personalized Relationship Counselling in Kensington. Our specialized package offers three intensive 1-hour sessions designed to improve communication, resolve conflicts, and build a deeper emotional connection. In these sessions, couples will learn and practice: * Communication Skills: Develop the ability to express your thoughts and emotions clearly while improving your active listening skills. * Conflict Resolution Strategies: Learn effective methods to address and resolve disagreements constructively, ensuring mutual respect and understanding. * Emotional Intimacy: Strengthen your emotional bond by understanding each other’s needs and fostering empathy. * Trust Building: Discover techniques to rebuild and maintain trust, an essential element of a healthy relationship. * Stress Management: Gain tools to manage external stressors together, fostering a supportive and resilient partnership. * Goal Alignment: Align your personal and relationship goals to create a harmonious and unified vision for your future. Our experienced therapists in Kensington provide a safe and supportive environment where couples can explore these critical aspects of their relationship. Each session is tailored to address your unique challenges and aspirations, ensuring personalized and effective guidance. Book your Relationship Counselling in Kensington today and take the first step towards a stronger, more fulfilling relationship. Relationship Counselling in Kensington and Chelsea | M.D.D Dating Coach, Couples Therapy, Breakup Counselling, Personal development Consultancy (relationshipsmdd.com) [https://relationshipsmdd.com/relationship-counselling-in-kensington-and-chelsea/]

🚀 Introduction to Coaching Course: Unlock Your Coaching Potential! 🌟 Discover the art of coaching with our CPD Accredited 'Introduction to Coaching' course. 🎓 Gain insights into the GROW Model, motivation techniques, and advanced questioning skills. Ideal for aspiring coaches and professionals seeking career development.

Register on the Negotiation Tactics today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Negotiation Tactics is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! WHAT YOU GET WITH THE NEGOTIATION TACTICS * Receive an e-certificate upon successful completion of the course * Get taught by experienced, professional instructors * Study at a time and pace that suits your learning style * Get instant feedback on assessments  * 24/7 help and advice via email or live chat * Get full tutor support on weekdays (Monday to Friday) COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials CERTIFICATION Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. WHO IS THIS COURSE FOR The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. REQUIREMENTS The online training is open to all students and has no formal entry requirements. To study the Negotiation Tactics, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. COURSE CONTENT Section 01: What is Negotiation Section 01: What is Negotiation 00:12:00 Section 02: The Key Stages of Negotiation Section 02: The Key Stages of Negotiation 00:09:00 Section 03: Powerful Negotiation Tool Section 03: Powerful Negotiation Tool 00:11:00 Section 04: Using Your Personal Negotiating Power Section 04: Using Your Personal Negotiating Power 00:11:00 Section 05: What is Emotional Intelligencce Section 05: What is Emotional Intelligencce 00:12:00 Section 06: Effective Negotiation with Emotional Intelligence Section 06: Effective Negotiation with Emotional Intelligence 00:15:00 Section 07: What is Active Listening Section 07: What is Active Listening 00:14:00 Section 08: Active Listening in Negotiation Section 08: Active Listening in Negotiation 00:14:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Advanced Listening Skills Workshop for People Leaders, Management, Mental Health First Aiders - 3 Hour Online Workshop

Understand the art of guiding and developing individuals within a leadership role through compassionate and supportive coaching and mentoring practices. This involves fostering a culture of growth and learning by providing personalized guidance, constructive feedback, and encouragement to help individuals reach their full potential. By demonstrating empathy, active listening, and a genuine interest in the well-being and development of others, the goal is to create an environment where individuals feel supported, empowered, and motivated to excel both personally and professionally. LEARNING OBJECTIVES The following are some of the key outcomes in this course: Understand the importance of team learning for high performance and psychological safety Identify best practices to coach and mentor your team Apply tools that help build a self-coaching team TARGET AUDIENCE Managers, Team Leaders, Young Professionals

Productive and impactful meetings through proficient communication techniques is something we all want to improve. This involves mastering skills such as clear articulation, active listening, and concise summarization to ensure effective exchange of ideas and information among participants. By emphasizing techniques like agenda setting, time management, and fostering a collaborative atmosphere, the goal is to enhance meeting efficiency, maximize productivity, and strengthen team cohesion through effective communication practices. LEARNING OBJECTIVES The following are some of the key outcomes in this course: Discover the five steps to running meetings that are more efficient, more constructive, and more engaging for you and your team Develop an effective agenda that will give your team clarity, focus, and alignment Understand the conditions and steps involved in cultivating consensus as well as four strategies for reaching consensus faster. Reasons why conflicts arise and six strategies for resolving them TARGET AUDIENCE Young Professionals

Effective verbal communication is a cornerstone of successful business interactions, yet many individuals encounter challenges in this domain. Issues such as unclear articulation, excessive use of jargon, or difficulty in conveying complex ideas in a simple manner can hinder the impact of their messages. Moreover, the ability to actively listen and respond appropriately is often underestimated. Participants will learn to enhance their articulation, adapt their communication style to different audiences, and develop active listening skills. By improving verbal communication, individuals can foster more productive and harmonious business relationships. LEARNING OBJECTIVES The following are some of the key outcomes in this course: Understand the importance of verbal communication and how it's used in the workplace Five tips to improve your verbal communication skills Improve your communication skills by rectifying and clarifying Look at why these techniques are important, and we'll describe how to use them effectively as speakers and as listeners TARGET AUDIENCE Young Professionals

Embark on a transformative journey to become a qualified MHFAider®. Master your skills and learn how to spot and support people with mental health issues and make a difference whether at work, volunteering, or in your community.