110 Account Manager courses

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Workspace ONE Access operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Identify key benefits of Workspace ONE Access to address your specific use case Describe the different identity sources supported by Workspace ONE Access and apply the most appropriate to your organization's use case Differentiate common authentication methods in Workspace ONE Access and select the most suitable method to fit your business needs Illustrate how to use access policies and implement best practices within your organization Outline various authentication methods and workflows that can be implemented to ensure a robust end-user experience, while meeting your security requirements Summarize the capabilities and benefits of VMware Workspace ONE Intelligent Hub and Hub Services and learn how to effectively implement both Discuss how to implement Workspace ONE Intelligent Hub and Hub Services effectively Describe features of VMware Workspace ONE Intelligence™ and how to use it to support daily administration and maintenance Explain how to use the Workspace ONE UEM and Workspace ONE Access APIs to perform administration and maintenance Outline Workspace ONE design methodology and how it can apply to your organization In this five-day course, you build on the foundations learned in VMWare Workspace ONE: Deploy & Manage to accelerate the advancement of your deployment and management systems with VMware Workspace ONE© UEM and VMware Workspace ONE© Access?.Through a series of hands-on labs, simulations, and interactive lectures, you effectively evaluate your organization?s current practices and discover opportunities to target improvements in identity, authentication, and access management. Additionally, you learn the strategies and techniques necessary to construct an integrated management strategy, utilizing a comprehensive set of VMware Workspace ONE© services, including Hub Services, the Unified Catalog, Intelligence, and the API. COURSE INTRODUCTION * Introduction and course logistics * Course objectives WORKSPACE ONE PLATFORM * List the high-level components of the Workspace ONE platform * Identify benefits of integrating Workspace ONE Access with other Workspace ONE products * Explain what services Workspace ONE Access offers * Outline the use cases for Workspace ONE Access Connector IDENTITY SOURCES * Identify different directory types in Workspace ONE Access based on identity sources * Explain supported web standards for identity * Explain Workspace ONE Access workflows of an Active Directory and an LDAP directory * Identify features and use cases of third-party identity sources * Identify the features and use cases of the VMware AirWatch© Provisioning app AUTHENTICATION * Identify the benefits of modern identity and access management * Explain the workflows of connector-based authentication methods, such as Kerberos, RADIUS, and RSA SecureID * Explain the workflows of cloud-based authentication methods, such as mobile SSO for iOS, mobile SSO for Android, and Workspace ONE Verify ACCESS POLICIES * Explain access policies and their importance * Describe how identity providers (IdPs) and authentication methods work with access policies * Explain how to create policy rules following best practice CATALOG * Define the types of resources in the Workspace ONE Access catalog * Outline the common SAML authentication initiation methods for web applications in Workspace ONE Access * Describe the high-level integration steps of a Horizon Cloud integration with Workspace ONE Access HUB SERVICES * Describe the relationship between Hub Services, Workspace ONE Intelligent Hub, Workspace ONE UEM, and Workspace ONE Access * Illustrate the primary components of Hub Services * Describe the features and use cases of Workspace ONE Verify * Explain how to deploy mobile flows according to a use case WORKSPACE ONE INTELLIGENCE * Describe how Workspace ONE Intelligence supports your deployment and management strategy * Explain how the Digital Employee Experience Management Solution helps improve employees' Anywhere Workspace journey * Explain how you can use Dashboards to access different data for your device management use cases * Explain how integration works to connect and share data with third parties WORKSPACE ONE APPLICATION PROGRAMMING INTERFACE * Outline the use cases for using the Workspace ONE API * Explain how to perform Workspace ONE UEM administration and maintenance through the API * Explain how to perform Workspace ONE Access administration and maintenance through the API DESIGN METHODOLOGY * Explain the Workspace ONE business drivers and use case definition * Define Workspace ONE services * Discuss how to make architectural design decisions * Explain how to create component designs * Discuss which third-party components are required for infrastructure design * Discuss the process of platform integration * Explain the required services for service integration * Explain how to design user experience

Duration 2 Days 12 CPD hours This course is intended for Workspace ONE UEM and Workspace ONE Access operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Explain the general features and functionality that Workspace ONE Access enables Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access Summarize and implement Workspace ONE productivity services into the digital workspace environment Explain the methods of enabling mobile single sign-on for mobile endpoints managed in the digital workspace Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce In this two-day course, you learn how to apply the fundamental techniques for integrating VMware Workspace ONE© Access? with VMware Workspace ONE© UEM to securely distribute business-critical applications from any device and configure access management controls. Through a combination of hands-on labs, simulations, and interactive lectures, you configure system and productivity integrations for Workspace ONE Access and Workspace ONE UEM. The course provides the principles of identity and access management. You will leave with a foundational understanding of how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on. COURSE INTRODUCTION * Introductions and course logistics * Course objectives WORKSPACE ONE ACCESS * Summarize the benefits of Workspace ONE Access * Outline the core features and functions enabled by Workspace ONE Access * Navigate the Workspace ONE Access console * Explain the functions of directory integration with Workspace ONE Access * Explain the various types of authentication protocols enabled by Workspace ONE Access INTEGRATING WORKSPACE ONE UEM AND WORKSPACE ONE ACCESS * Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access * Outline the process of connecting Workspace ONE UEM and Workspace ONE Access * Examine the workflow of integrations * Summarize the key features of an integrated solution PRODUCTIVITY INTEGRATIONS * Identify the functions enabled by VMware Unified Access Gateway? * Outline the purpose of the VMware AirWatch© Secure Email Gateway? edge service * Explain the features enabled by the VMware Workspace ONE© Tunnel? edge service * Summarize the capabilities enabled by the Content Gateway edge service SAML 2.0 AUTHENTICATION * Outline authentication methods supported by Workspace ONE Access * Summarize the main properties of the SAML protocol * Summarize the SAML authentication workflow * Explain the application single sign-on authentication workflow with SAML MOBILE SINGLE SIGN-ON * Describe the concept of mobile single sign-on * Outline mobile single sign-on workflows INTELLIGENCE AND AUTOMATION * Summarize the features of Workspace ONE© Intelligence? * Outline the benefits of using Workspace ONE Intelligence

Duration 2 Days 12 CPD hours This course is intended for Sales engineers Account managers Networking engineers Technical and non-technical audiences Overview After taking this course, you should be able to: Understand the role that programmable infrastructure is having on the transition to the digital enterprise Describe Cisco DNA, its components and benefits, and explain a few use cases Describe the different technologies and solutions within the Cisco programmable infrastructure portfolio Describe Cisco DNA Center REST APIs Understand the functionality provided by Cisco WebEx Teams Describe Cisco CMX, services, and related APIs Describe the importance of DevOps culture within network operations in the shift to becoming a digital enterprise The Programming Use Cases for Cisco Digital Network Architecture (DNAPUC) v1.0 course highlights the shift toward the digital enterprise and examines the components, benefits, and use cases of Cisco Digital Network Architecture (Cisco DNA?) in an enterprise environment. You will learning about key platforms including Cisco© DNA Center, Cisco WebEx Teams?, Cisco Connected Mobile Experiences (CMX), and their related APIs. This course also covers open standards, tools, and network APIs that you can use to complement the Cisco DNA software portfolio, including Python, JavaScript Object Notation (JSON), Network Configuration Protocol (NETCONF), Representational State Transfer Configuration Protocol (RESTCONF), and Yet Another Next Generation (YANG). UNDERSTANDING PROGRAMMABLE INFRASTRUCTURE * Digital Enterprise * Four Pillars of Digitization * Network Programmability and Automation * What Should Be Automated? * Quantifying Programmability and Automation for the Business * Network Programmability and Automation Use Cases INTRODUCING CISCO DNA * Cisco DNA Overview * Cisco DNA Components * Benefits of Cisco DNA * Cisco DNA Use Cases DESCRIBING PROGRAMMABLE INFRASTRUCTURE * Cisco Programmability Options * Data Center Infrastructure * Enterprise Network Programmability * Streaming Telemetry * Collaboration * Management, Monitoring, and Analytics DESCRIBING NETWORK APIS * How APIs Enable Business Automation * API Overview * Data Encoding with JSON and XML * RESTful APIs * RESTCONF and NETCONF Overview * Data Modeling with YANG DESCRIBING CISCO DNA CENTER APIS * Cisco DNA Center Overview * Cisco DNA Center Automation Enterprise Benefits * Cisco DNA Center Applications and Use Cases * Cisco DNA Center REST API Overview * Case Study: Network Automation at Symantec DESCRIBING CISCO COLLABORATION APIS * Cisco Webex Teams Overview * Cisco Webex Teams Business Benefits * Cisco Webex Teams API Overview DESCRIBING CISCO MOBILITY APIS * Cisco CMX Overview * Cisco CMX Programmability Business Benefits * Cisco CMX Mobility Services API Overview * Case Study: Victoria University and Cisco CMX IMPLEMENTING DEVOPS CULTURE WITHIN NETWORK OPERATIONS * Transition to DevOps * CALMS Model (Culture, Automation, Lean, Measurement, Sharing) * Role of Cisco Technology in the Transition to DevOps ADDITIONAL COURSE DETAILS: Nexus Humans Cisco Programming Use Cases for Cisco Digital Network Architecture v1.0 (DNAPUC) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Programming Use Cases for Cisco Digital Network Architecture v1.0 (DNAPUC) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Summarize the basic troubleshooting methodologies Outline common troubleshooting techniques in the Workspace ONE UEM console Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console Summarize common troubleshooting strategies for Workspace ONE UEM managed devices Outline common application management troubleshooting techniques in the Workspace ONE UEM console Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist™ In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONE© UEM. Troubleshooting is the backbone of service maintenance and management. To effectively troubleshoot product issues, administrators must understand how product services communicate and function. This in turn helps optimize service and software health management. COURSE INTRODUCTION * Introductions and course logistics * Course objectives FUNDAMENTALS OF TROUBLESHOOTING WORKSPACE ONE UEM * Outline software troubleshooting logic and support methods * Summarize the main process flows for the Workspace ONE UEM components * Explain the importance of Workspace ONE UEM process flows for troubleshooting * Identify different Workspace ONE UEM log files WORKSPACE ONE UEM CONSOLE TROUBLESHOOTING * Outline the best practices for troubleshooting Workspace ONE UEM console issues * Identify common group management and assignment-related issues * Outline common issues for Workspace ONE UEM console roles and system settings * Understand how analytic events can be used to identity platform errors * Summarize the steps for collecting and analyzing Workspace ONE UEM console logs INTEGRATION TROUBLESHOOTING * Outline the common enterprise integrations in Workspace ONE UEM * Outline common troubleshooting techniques for the VMware AirWatch© Cloud Connector? * Troubleshoot issues related to Directory Services integration * Identify directory user and groups synchronization issues * Troubleshoot issues related to certificate authority integration * Explain VMware Workspace ONE© Access? integration and VMware Workspace ONE© Intelligent Hub troubleshooting techniques ENDPOINT TROUBLESHOOTING * Compare the endpoint connection topologies in Workspace ONE UEM * Outline useful tools and resources for endpoint troubleshooting * Summarize the best practices for device enrollment troubleshooting * Explain device connectivity troubleshooting techniques * Understand how to identify and resolve profile-related issues * Identify common compliance policy issues and potential root causes APPLICATIONS TROUBLESHOOTING * Explain the different scoping questions for troubleshooting applications * Review application management configurations * Summarize the general tools and resources for application troubleshooting * Describe the general logic of troubleshooting public applications * Understand internal application issues and potential causes * Explain purchased application troubleshooting techniques UNIFIED ACCESS GATEWAY AND EDGE SERVICES TROUBLESHOOTING * Review Unified Access Gateway architecture and edge service workflows * Understand Unified Access Gateway general configurations * Explain how to utilize Unified Access Gateway related troubleshooting tools and resources * Identify and resolve common issues for Content Gateway on Unified Access Gateway * Summarize troubleshooting techniques for VMware Workspace ONE© Tunnel? on Unified Access Gateway EMAIL TROUBLESHOOTING * Review different email architecture and workflows * Summarize common errors associated with email profiles * Identify tools and resources for email troubleshooting * Discuss troubleshooting techniques for VMware AirWatch© Secure Email Gateway? on Unified Access Gateway * Outline PowerShell integration issues and techniques to address them ADDITIONAL TROUBLESHOOTING TOOLS * Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues * Understand how Workspace ONE Assist can help endpoint troubleshooting

Duration 5 Days 30 CPD hours This course is intended for Horizon Cloud Service on Microsoft Azure administrators, system integrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants. Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture of Horizon Cloud Service on Microsoft Azure Discuss the initial Microsoft Azure configurations required for the Horizon Cloud Service on Microsoft Azure deployment Discuss Horizon Cloud Service on Microsoft Azure networking concepts Discuss Horizon Cloud Service on Microsoft Azure AD requirements and integration best practices Determine steps and requirements to deploy or upgrade Horizon Cloud Service on Microsoft Azure Recognize Horizon Cloud Service console controls that are available for administrators Identify Horizon Cloud upgrade features and benefits List the steps and considerations to take when setting up a primary VM to be used as an assignable image Identify how to access desktops and application from Horizon Cloud Service on Microsoft Azure Discuss and create Remote Desktop Session Host Farms Explain power management options in the RDSH farm Create VDI desktop assignments and entitlements Manage assignable images on Horizon Cloud Service on Microsoft Azure Describe and Use Image management service for Horizon Cloud Service on Microsoft Azure Describe the integration of Dynamic Environment Manger with Horizon Cloud Service on Microsoft Azure Manage user personalization and application configurations using the Dynamic Environment Manager management console and application profiler Discuss the usage of App Volumes for Horizon Cloud Service on Microsoft Azure Discuss the integration of Workspace ONE Access with Horizon Cloud Service on Microsoft Azure Interpret scalability considerations for Horizon Cloud Service on Microsoft Azure Determine the process of deploying, configuring, and paring Horizon Cloud Connector into your pod's environment Apply troubleshooting techniques relevant to Horizon Cloud Service and Microsoft Azure Summarize the analytics and monitoring capabilities in Horizon Cloud Service on Microsoft Azure This five-day, hands-on training provides you with the knowledge, skills, and abilities to achieve competence in deploying and managing VMware Horizon© Cloud Service? on Microsoft Azure. This training increases your skills and competence in using the VMware Horizon© Cloud Administration Console and Microsoft Azure portal.Through a combination of hands-on labs and interactive lectures, you learn how to import and manage images for VDI and RDSH assignments. You also learn how to configure and use the Universal Broker function, VMware App Volumes?, Workspace ONE Access and VMware Dynamic Environment Manager? in the Horizon Cloud Service on Microsoft Azure deployment. COURSE INTRODUCTION * Introduction and course logistics * Course objectives INTRODUCTION TO HORIZON CLOUD SERVICE ON MICROSOFT AZURE * Identify Horizon Cloud Service on Microsoft Azure features, benefits, and licensing options * Interpret Horizon Cloud Service on Microsoft Azure architecture components to identify configuration prerequisite * Interpret Horizon Cloud Service on Microsoft Azure deployment models * Discuss the initial Microsoft Azure configurations required for the Horizon Cloud Service on Microsoft Azure deployment MICROSOFT AZURE NETWORKING REQUIREMENTS * Summarize Horizon Cloud connectivity considerations and tasks * Discuss Horizon Cloud on Microsoft Azure networking concepts * Identify ports required for local connections, remote connections, and endpoint operating system firewall rules ACTIVE DIRECTORY * List the features and limitations of supported AD configurations * Discuss Horizon Cloud Service on Microsoft Azure AD integration best practices * Determine Horizon Cloud Service on Microsoft Azure AD requirements DEPLOYMENT AND UPGRADES * Determine steps and requirements to deploy Horizon Cloud Service on Microsoft Azure * Discuss the features and benefits of using multiple tenant subnets for desktops and RDSH * Discuss the features and benefits of using Internal and External UAG * Recognize Horizon Cloud Service console controls that are available for administrators * Identify Horizon Cloud upgrade features and benefits CREATING IMAGES * Outline the process and choices to set up primary VMs * Identify the configuration choices for importing primary VMs * List steps to install the user software on the primary VM * Identify steps to convert a configured primary VM to an assignable image ACCESS DESKTOPS AND APPLICATIONS * Use Horizon Client to access desktops and remote applications * Compare the remote display protocols that are available for Horizon Cloud REMOTE DESKTOP SESSION HOST FARMS * List the steps and considerations to take when creating an RDSH farm * List the actions that can be performed on farms listed on the console?s Farms page * List the actions to assign an application to a user or group * List the prerequisites and steps to create an RDSH session assignment VDI DESKTOPS * Compare a dedicated assignment to floating assignment * Outline steps to create a VDI desktop assignment * Explain the entitlement of desktops MANAGING ASSIGNABLE IMAGES * Describe and manage assignable images * Describe and Use Image management service for Horizon Cloud Service on Microsoft Azure VMWARE DYNAMIC ENVIRONMENT MANAGER * Identify the VMware Dynamic Environment Manager functional areas and their benefits * Prepare an infrastructure for VMware Dynamic Environment Manager * Outline the steps that are required to install and configure Dynamic Environment Manager components * Manage user personalization and application configurations using the Dynamic Environment Manager management console and application profiler APP VOLUMES FOR HORIZON CLOUD SERVICE ON MICROSOFT AZURE * Explain how App Volumes works with Horizon Cloud Service on Microsoft Azure * Identify the features and benefits of App Volumes in Horizon Cloud Service on Microsoft Azure * Identify the interface elements of App Volumes in Horizon Cloud Service on Microsoft Azure * Install and configure App Volumes in Horizon Cloud Service on Microsoft Azure WORKSPACE ONE ACCESS * Describe the benefits of integrating VMware Horizon Cloud service with Workspace ONE Access. * Describe how a user obtains access to an entitled virtual desktop or application from the Intelligent Hub catalog. * Describe the importance of binding directory with Workspace ONE Access and setting up custom user attribute synchronization. * Describe the importance of configuring the Remote App Access Client in Workspace ONE Access. * Summarize the steps of configuring the Access settings in Horizon Cloud control panel. * Access an entitled Horizon virtual desktop or application in the Intelligent Hub catalog. SCALABILITY CONSIDERATIONS * Discuss the Horizon Cloud Service on Microsoft Azure scalability cost and settings * Describe the usage of Universal Broker in Horizon Cloud Service on Microsoft Azure HORIZON CLOUD CONNECTOR * Describe the features and benefits of Horizon Cloud Connector * List the prerequisites and requirements to connect a Horizon pod with Horizon Cloud Connector * Determine the process of deploying, configuring, and paring Horizon Cloud Connector into your pod?s environment TROUBLESHOOTING HORIZON CLOUD SERVICE ON MICROSOFT AZURE * Discuss Horizon Cloud Service on Microsoft Azure troubleshooting basics * Discuss Horizon Cloud Service troubleshooting basics * Summarize the analytics and monitoring capabilities in Horizon Cloud Service on Microsoft Azure

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM and Workspace ONE Access operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize the basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize the alternative management methodologies for rugged devices Discuss strategies to maintain environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze a Workspace ONE UEM deployment Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares Explain the general features and functionalities that Workspace ONE Access enables Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access Summarize and implement Workspace ONE productivity services into the digital workspace environment Explain the methods of enabling mobile single sign-on for mobile endpoints managed in the digital workspace Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce In this five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform, endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the course, you will have the foundational knowledge for effectively implementing Workspace ONE UEM.Also, you learn how to apply the fundamental techniques for integrating VMware Workspace ONE© Access? with Workspace ONE UEM to securely distribute business-critical applications from any device and to configure access management controls. Through a combination of hands-on labs, simulations, and interactive lectures, you configure Workspace ONE Access and Workspace ONE UEM system and productivity integrations.You will leave with a foundational understanding of how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on. Overall, the course lays out the foundational principles of identity and access management.Please note - This course is a combination of the VMware Workspace ONE: Skills for UEM and the VMware Workspace ONE: Integrations course. COURSE INTRODUCTION * Introductions and course logistics * Course objectives PLATFORM ARCHITECTURE * Summarize the features and functionality of Workspace ONE UEM * Outline the benefits of leveraging Workspace ONE UEM * Recognize the core and productivity components that make up the Workspace ONE UEM platform * Summarize high availability and disaster recovery for the Workspace ONE solution ADMINISTRATION * Navigate and customize the Workspace ONE UEM console * Summarize the hierarchical management structure * Explain the features and functions of Workspace ONE Hub Services * Outline account options and permissions ENTERPRISE INTEGRATIONS * Outline the process of integrating with directory services * Explain certificate authentication and practical implementation with Workspace ONE * Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console * Describe VMware Dynamic Environment Manager and its architecture ONBOARDING * Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management * Outline the steps for setting up autodiscovery in the Workspace ONE UEM console * Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app * Summarize the platform onboarding options MANAGING ENDPOINTS * Explain the differences between device and user profiles * Describe policy management options for Windows and macOS * Describe the functions and benefits of using compliance policies * Explain the use case for Freestyle Orchestrator * Describe the capabilities that sensors and scripts enable. ALTERNATIVE MANAGEMENT METHODS * Describe the function and benefits of device staging * Configure product provisioning in the Workspace ONE UEM console * Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices * List the system and device requirements for Linux device management in Workspace ONE UEM APPLICATIONS * Describe the features, benefits, and capabilities of application management in Workspace ONE UEM * Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console * Describe the benefits of using Apple Business Manager content integration * Describe the benefits of using server-to-client software distribution * List the functions and benefits of VMware Workspace ONE© SDK DEVICE EMAIL * List the email clients supported by Workspace ONE UEM * Configure an Exchange Active Sync profile in the Workspace ONE UEM console * Configure VMware Workspace ONE© Boxer settings * Summarize the available email infrastructure integration models and describe their workflows * Configure email compliance policies and notifications services CONTENT SHARING * Describe the benefits of using Content Gateway * Describe the Content Gateway workflows * Describe the benefits of integrating content repositories with Workspace ONE UEM * Configure a repository in the Workspace ONE UEM console MAINTENANCE * Manage endpoints from the Device List view and the Details view. * Analyze endpoint deployment and compliance data from the Workspace ONE UEM Monitor page. WORKSPACE ONE ACCESS * Summarize the benefits of Workspace ONE Access * Outline the core features and functions enabled by Workspace ONE Access * Navigate the Workspace ONE Access console * Explain the functions of directory integration with Workspace ONE Access * Explain the various types of authentication protocols enabled by Workspace ONE Access INTEGRATING WORKSPACE ONE UEM AND WORKSPACE ONE ACCESS * Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access * Outline the process of connecting Workspace ONE UEM and Workspace ONE Access * Examine the workflow of integrations * Summarize the key features of an integrated solution PRODUCTIVITY INTEGRATIONS * Identify the functions enabled by VMware Unified Access Gateway? * Outline the purpose of the VMware AirWatch© Secure Email Gateway? edge service * Explain the features enabled by the VMware Workspace ONE© Tunnel? edge service * Summarize the capabilities enabled by the Content Gateway edge service SAML 2.0 AUTHENTICATION * Outline the authentication methods supported by Workspace ONE Access * Summarize the main properties of the SAML protocol * Summarize the SAML authentication workflow * Explain the application SSO authentication workflow with SAML MOBILE SINGLE SIGN-ON * Describe the concept of mobile SSO * Outline the mobile SSO workflows INTELLIGENCE AND AUTOMATION * Summarize the features of Workspace ONE© Intelligence? * Outline the benefits of using Workspace ONE Intelligence ADDITIONAL COURSE DETAILS: Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Workspace ONE: Deploy and Manage [V22.x] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Workspace ONE: Deploy and Manage [V22.x] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize alternative management methodologies for rugged devices Discuss strategies for maintaining environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze a Workspace ONE UEM deployment Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares Summarize basic troubleshooting methodologies Outline common troubleshooting techniques in the Workspace ONE UEM console Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console Summarize common troubleshooting strategies for Workspace ONE UEM managed devices Outline common application management troubleshooting techniques in the Workspace ONE UEM console Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist™ In this five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. You will also learn to investigate, analyze, and determine issues that might occur with all the different components of Workspace ONE UEM.By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management. At the end of five days, you will have the foundational knowledge for effectively managing and conducting basic troubleshooting for Workspace ONE UEM. COURSE INTRODUCTION * Introductions and course logistics * Course objectives * Online resources and references PLATFORM ARCHITECTURE * Summarize the features and functionality of Workspace ONE UEM * Outline the benefits of leveraging Workspace ONE UEM * Recognize the core and productivity components that make up the Workspace ONE UEM platform * Summarize high availability and disaster recovery for the Workspace ONE solution ADMINISTRATION * Navigate and customize the Workspace ONE UEM console * Summarize the hierarchical management structure * Explain the features and functions of Workspace ONE Hub Services * Outline account options and permissions ENTERPRISE INTEGRATIONS * Outline the process and requirements to integrate with directory services * Explain certificate authentication and practical implementation with Workspace ONE * Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console * Describe VMware Dynamic Environment Manager? and its architecture ONBOARDING * Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management * Outline the steps for setting up autodiscovery in the Workspace ONE UEM console * Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app * Summarize platform onboarding options MANAGING ENDPOINTS * Explain the differences between device and user profiles * Describe policy management options for Windows and macOS * Describe the functions and benefits of using compliance policies * Explain the use case for Freestyle Orchestrator * Describe the capabilities that sensors and scripts enable ALTERNATIVE MANAGEMENT METHODS * Describe the function and benefits of device staging * Configure product provisioning in the Workspace ONE UEM console * Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices * List the system and device requirements for Linux device management in Workspace ONE UEM APPLICATIONS * Describe the features, benefits, and capabilities of application management in Workspace ONE UEM * Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console * Describe the benefits of using Apple Business Manager content integration * Describe the benefits of using server-to-client software distribution * List the functions and benefits of VMware Workspace ONE© SDK DEVICE EMAIL * List the email clients supported by Workspace ONE UEM * Configure an Exchange Active Sync profile in the Workspace ONE UEM console * Configure VMware Workspace ONE© Boxer settings * Summarize the available email infrastructure integration models and describe their workflows * Configure email compliance policies and notifications services CONTENT SHARING * Describe the benefits of using Content Gateway and the Content Gateway workflows * Describe the benefits of integrating content repositories with Workspace ONE UEM * Configure a repository in the Workspace ONE UEM console MAINTENANCE * Manage endpoints from the Device List View and the Device Details View pages * Analyze endpoint deployment and compliance data from Monitor Overview page FUNDAMENTALS OF TROUBLESHOOTING WORKSPACE ONE UEM * Outline software troubleshooting logic and support methods * Summarize the main process flows for the Workspace ONE UEM components * Explain the importance of Workspace ONE UEM process flows for troubleshooting * Identify different Workspace ONE UEM log files WORKSPACE ONE UEM CONSOLE TROUBLESHOOTING * Outline the best practices for troubleshooting Workspace ONE UEM console issues * Identify common group management and assignment-related issues * Outline common issues for Workspace ONE UEM console roles and system settings * Understand how analytic events can be used to identity platform errors * Summarize the steps for collecting and analyzing Workspace ONE UEM console logs INTEGRATION TROUBLESHOOTING * Outline the common enterprise integrations in Workspace ONE UEM * Outline common troubleshooting techniques for the VMware AirWatch© Cloud Connector? * Troubleshoot issues related to Directory Services integration * Identify directory user and groups synchronization issues * Troubleshoot issues related to certificate authority integration * Explain VMware Workspace ONE© Access? integration and Workspace ONE Intelligent Hub troubleshooting techniques ENDPOINT TROUBLESHOOTING * Compare the endpoint connection topologies in Workspace ONE UEM * Outline useful tools and resources for endpoint troubleshooting * Summarize the best practices for device enrollment troubleshooting * Explain device connectivity troubleshooting techniques * Demonstrate how to identify and resolve profile-related issues * Identify common compliance policy issues and potential root causes APPLICATION TROUBLESHOOTING * Explain the different scoping questions for troubleshooting applications * Review application management configurations * Summarize the general tools and resources for application troubleshooting * Describe the general logic of troubleshooting public applications * Understand internal application issues and potential causes * Explain purchased application troubleshooting techniques UNIFIED ACCESS GATEWAY AND EDGE SERVICES TROUBLESHOOTING * Review Unified Access Gateway architecture and edge service workflows * Understand Unified Access Gateway general configurations * Explain how to utilize Unified Access Gateway related troubleshooting tools and resources * Identify and resolve common issues for Content Gateway on Unified Access Gateway * Summarize troubleshooting techniques for VMware Workspace ONE© Tunnel? on Unified Access Gateway EMAIL TROUBLESHOOTING * Review different email architecture and workflows * Summarize common errors associated with email profiles * Identify tools and resources for email troubleshooting * Discuss troubleshooting techniques for VMware AirWatch© Secure Email Gateway? on Unified Access Gateway * Outline PowerShell integration issues and techniques to address them ADDITIONAL TROUBLESHOOTING TOOLS * Describe how the Self-Service Portal helps administrators and empowers end users to resolve issues * Explain how Workspace ONE Assist can help with troubleshooting endpoints

Duration 5 Days 30 CPD hours This course is intended for Horizon Cloud Service on Microsoft Azure administrators, system integrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants. Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture of Horizon Cloud Service on Microsoft Azure Discuss the initial Microsoft Azure configurations required for the Horizon Cloud Service on Microsoft Azure deployment Discuss Horizon Cloud Service on Microsoft Azure networking concepts Discuss Horizon Cloud Service on Microsoft Azure AD requirements and integration best practices Discuss the integration of Workspace ONE Access with Horizon Cloud Service on Microsoft Azure Discuss the requirements for deploying Horizon Cloud Service on Microsoft Azure Demonstrate how to deploy or upgrade Horizon Cloud Service on Microsoft Azure Identify the Horizon Cloud Service console controls that are available to administrators Identify Horizon Cloud upgrade features and benefits List the steps and considerations to take when setting up a primary VM to be used as an assignable image List the steps to install the user software on the primary VM Describe pools and pool groups Explain the creation process and configuration options for single-session and multisession pools and pool groups Create single-session and multisession assignments and entitlements Explain power management options in the multisession pool groups Manage assignable images on Horizon Cloud Service on Microsoft Azure Identify how to access desktops and application from Horizon Cloud Service on Microsoft Azure Describe the integration of VMware Dynamic Environment Manager with Horizon Cloud Service on Microsoft Azure Manage user personalization and application configurations using the VMware Dynamic Environment Manager management console and application profiler Discuss the usage of App Volumes for Horizon Cloud Service on Microsoft Azure Interpret scalability considerations for Horizon Cloud Service on Microsoft Azure Apply troubleshooting techniques relevant to Horizon Cloud Service and Microsoft Azure Summarize the analytics and monitoring capabilities in Horizon Cloud Service on Microsoft Azure This five-day, hands-on training provides you with the knowledge, skills, and abilities to successfully deploy and manage VMware Horizon© Cloud Service? on Microsoft Azure. This training also teaches you how to use the VMware Horizon Cloud administration console and Microsoft Azure portal. Through a combination of hands-on labs and interactive lectures, you learn how to import and manage images for single and multisession assignments. You also learn how to configure and use the Universal Broker function, VMware App Volumes?, VMware Workspace ONE© Access?, and VMware Dynamic Environment Manager? in the Horizon Cloud Service on Microsoft Azure deployment. COURSE INTRODUCTION * Introduction and course logistics * Course objectives INTRODUCTION TO HORIZON CLOUD SERVICE ON MICROSOFT AZURE * Discuss the features and benefits of Horizon Cloud Service on Microsoft Azure * Identify the available Horizon Cloud and Microsoft licensing options * Identify the system architecture components of Horizon Cloud Service on Microsoft Azure * Explain how VMware Dynamic Environment Manager is used in Horizon Cloud profile management * Describe Horizon Cloud application management using App Volumes * Identify the Microsoft Azure configuration prerequisites for a Horizon Cloud integration * Identify the main Microsoft Azure components required for a Horizon Cloud deployment * Review the virtual machines supported in Horizon Cloud Service on Microsoft Azure MICROSOFT AZURE NETWORKING REQUIREMENTS * Discuss Horizon Cloud connectivity considerations and tasks * Explain the networking concepts for Horizon Cloud Service on Microsoft Azure * Identify the ports required for local connections, remote connections, and endpoint OS firewall rules IDENTITY MANAGEMENT * Explain computer identity type and user identity type * Discuss the best practices for Horizon Cloud Service on Microsoft Azure AD integrations * Determine the requirements for Horizon Cloud Service on Microsoft Azure AD * Describe the benefits of integrating Horizon Cloud with Workspace ONE Access * Explain how a user obtains access to an entitled virtual desktop or application from the VMware Workspace ONE© Intelligent Hub catalog * Discuss the importance of binding directory with Workspace ONE Access and setting up custom user attribute synchronization * Discuss the importance of configuring the Remote App Access client in Workspace ONE Access * Demonstrate how to access an entitled Horizon virtual desktop or application in the Workspace ONE Intelligent Hub catalog DEPLOYMENT AND UPGRADES * Explain the steps and requirements for deploying Horizon Cloud Service on Microsoft Azure * Describe the features and benefits of Horizon Edge * Describe the differences between internal and external gateways * Outline the Horizon Universal Console controls available for administrators * Identify the features and benefits of the Horizon Cloud upgrades CREATING IMAGES * Outline the process and configuration choices for setting up primary VMs * Identify the configuration choices for importing primary VMs * List the steps to install the user software on the primary VM * Explain how to convert a configured primary VM to an assignable image * Describe pools and pool groups * List the steps for configuring an image to a pool * List the steps for configuring an image to a pool group POOL GROUPS * Compare dedicated assignments to floating assignments * Outline the steps for creating single-session and multisession assignment * Explain the entitlement of pool groups * Outline the creation process and configuration options for multisession pools and pool groups * Explain the power management selections in the multisession pool groups * Compare the rolling maintenance and loadbalancing options * Identify the actions related to the multisession groups page * Identify the actions to add and assign applications to a user or group * Outline the prerequisites for entitling a multisession assignment ACCESS DESKTOPS AND APPLICATIONS * Identify the different versions of Horizon Client * Describe how to access desktops and remote applications with Horizon Client * Describe how to access desktops and remote applications with a browser * Compare the remote display protocols that are available for Horizon Cloud * Describe the Blast Extreme display protocol codecs * List the ideal applications for each Blast Extreme codec * Describe the Blast Extreme policy configurations MANAGING IMAGES * Describe images * Explain how to manage images VMWARE DYNAMIC ENVIRONMENT MANAGER ON HORIZON CLOUD SERVICE ON MICROSOFT AZURE * Identify the functional areas of VMware Dynamic Environment Manager and their benefits * Explain how to use the VMware Dynamic Environment Manager console and application profiler to manage user personalization and application configurations APP VOLUMES FOR HORIZON CLOUD SERVICE ON MICROSOFT AZURE * Explain how App Volumes works with Horizon Cloud Service on Microsoft Azure * Identify the features and benefits of App Volumes in Horizon Cloud Service on Microsoft Azure * Identify the interface elements of App Volumes in Horizon Cloud Service on Microsoft Azure * Demonstrate how to configure App Volumes in Horizon Cloud Service on Microsoft Azure SCALABILITY CONSIDERATIONS * Recognize the scalability settings for Horizon Cloud Service on Microsoft Azure TROUBLESHOOTING HORIZON CLOUD SERVICE ON MICROSOFT AZURE * Explain the troubleshooting basics for Horizon Cloud Service on Microsoft Azure * Identify the analytics and monitoring capabilities of Horizon Cloud Service on Microsoft Azure * Explain the troubleshooting basics for Horizon Cloud ADDITIONAL COURSE DETAILS: Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Horizon Cloud Service Next Gen on Microsoft Azure: Deploy and Manage training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Horizon Cloud Service Next Gen on Microsoft Azure: Deploy and Manage course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants. Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize alternative management methodologies for rugged devices Discuss strategies to maintain environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze Workspace ONE UEM deployments Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares Explain the general features and functionality that Workspace ONE Access enables Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access Summarize and implement Workspace ONE productivity services into the digital workspace environment Explain the methods of enabling mobile single sign-on for endpoints managed in the digital workspace Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce Summarize basic troubleshooting methodologies Outline common troubleshooting techniques in the Workspace ONE UEM console Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console Summarize common troubleshooting strategies for Workspace ONE UEM managed devices Outline common application management troubleshooting techniques in the Workspace ONE UEM console Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist™ In this extended five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the course, you will have the foundational knowledge necessary to implement Workspace ONE UEM effectively.In addition, you learn how to apply the fundamental techniques for integrating VMware Workspace ONE© Access? with Workspace ONE UEM to distribute business-critical applications securely from any device and configure access management controls. You will learn how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on, and you will leave with an understanding of the fundamental principles of identity and access management.Finally, you learn to investigate, analyze, and determine issues that might occur with the different components of Workspace ONE UEM. Troubleshooting is the backbone of service maintenance and management. By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management. COURSE INTRODUCTION * Introductions and course logistics * Course objectives * Online resources and references PLATFORM ARCHITECTURE * Summarize the features and functionality of Workspace ONE UEM * Outline the benefits of leveraging Workspace ONE UEM * Recognize the core and productivity components that make up the Workspace ONE UEM platform * Summarize high availability and disaster recovery for Workspace ONE Solution ADMINISTRATION * Navigate and customize the Workspace ONE UEM console * Summarize the hierarchical management structure * Explain the features and functions of Workspace ONE Hub Services * Outline account options and permissions ENTERPRISE INTEGRATIONS * Outline the process and needs to integrate with directory services * Explain certificate authentication and practical implementation with Workspace ONE * Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console * Describe VMware Dynamic Environment Manager? and its architecture ONBOARDING * Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management * Outline the steps for setting up autodiscovery in the Workspace ONE UEM console * Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app * Summarize platform onboarding options MANAGING ENDPOINTS * Explain the differences between device and user profiles * Describe policy management options for Windows and macOS * Describe the functions and benefits of using compliance policies * Explain the use cases for Freestyle Orchestrator * Describe the capabilities that sensors and scripts enable ALTERNATIVE MANAGEMENT METHODS * Describe the function and benefits of device staging * Configure product provisioning in the Workspace ONE UEM console * Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices * List the system and device requirements for Linux device management in Workspace ONE UEM APPLICATIONS * Describe the features, benefits, and capabilities of application management in Workspace ONE UEM * Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console * Describe the benefits of using Apple Business Manager content integration * Describe the benefits of using server-to-client software distribution * List the functions and benefits of VMware Workspace ONE© SDK DEVICE EMAIL * List the email clients supported by Workspace ONE UEM * Configure an Exchange Active Sync profile in the Workspace ONE UEM console * Configure VMware Workspace ONE© Boxer settings * Summarize the available email infrastructure integration models and describe their workflows * Configure email compliance policies and notifications services CONTENT SHARING * Describe the benefits of using Content Gateway and the Content Gateway workflows * Describe the benefits of integrating content repositories with Workspace ONE UEM * Configure a repository in the Workspace ONE UEM console MAINTENANCE * Manage endpoints from the Device List View and the Device Details View pages * Analyze endpoint deployment and compliance data from the Monitor Overview page WORKSPACE ONE ACCESS * Summarize the benefits of Workspace ONE Access * Outline the core features and functions that Workspace ONE Access enables * Navigate the Workspace ONE Access console * Explain the functions of directory integration with Workspace ONE Access * Explain the various types of authentication protocols enabled by Workspace ONE Access INTEGRATING WORKSPACE ONE UEM AND WORKSPACE ONE ACCESS * Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access * Outline the process of connecting Workspace ONE UEM and Workspace ONE Access * Explain the integrations workflow * Summarize the key features of an integrated solution PRODUCTIVITY INTEGRATIONS * Identify the functions enabled by Unified Access Gateway * Outline the purpose of the VMware AirWatch© Secure Email Gateway? edge service * Explain the features enabled by the VMware Workspace ONE© Tunnel? edge service * Summarize the capabilities enabled by the Content Gateway edge service SAML 2.0 AUTHENTICATION * Outline authentication methods supported by Workspace ONE Access * Summarize the main properties of the SAML protocol * Summarize the SAML authentication workflow * Explain the application single sign-on authentication workflow with SAML MOBILE SINGLE SIGN-ON * Describe the concept of mobile single sign-on * Outline mobile single sign-on workflows INTELLIGENCE AND AUTOMATION * Summarize the features of VMware Workspace ONE© Intelligence? * Outline the benefits of using Workspace ONE Intelligence FUNDAMENTALS OF TROUBLESHOOTING WORKSPACE ONE UEM * Outline software troubleshooting logic and support methods * Summarize the main process flows for the Workspace ONE UEM components * Explain the importance of Workspace ONE UEM process flows for troubleshooting * Identify different Workspace ONE UEM log files WORKSPACE ONE UEM CONSOLE TROUBLESHOOTING * Outline the best practices for troubleshooting Workspace ONE UEM console issues * Identify common issues related to group management and assignment * Outline common issues related to Workspace ONE UEM console roles and system settings * Understand how analytic events can be used to identity platform errors * Summarize the steps for collecting and analyzing Workspace ONE UEM console logs INTEGRATION TROUBLESHOOTING * Outline the common enterprise integrations in Workspace ONE UEM * Outline common troubleshooting techniques for the VMware AirWatch© Cloud Connector? * Troubleshoot issues related to Directory Services integration * Identify directory user and groups synchronization issues * Troubleshoot issues related to certificate authority integration * Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques ENDPOINT TROUBLESHOOTING * Compare the endpoint connection topologies in Workspace ONE UEM * Outline useful tools and resources for endpoint troubleshooting * Summarize the best practices for device enrollment troubleshooting * Explain device connectivity troubleshooting techniques * Understand how to identify and resolve profile-related issues * Identify common compliance policy issues and potential root causes APPLICATION TROUBLESHOOTING * Explain the different scoping questions for troubleshooting applications * Review application management configurations * Summarize the general tools and resources for application troubleshooting * Describe the general logic of troubleshooting public applications * Understand internal application issues and potential causes * Explain purchased application troubleshooting techniques UNIFIED ACCESS GATEWAY AND EDGE SERVICES TROUBLESHOOTING * Review Unified Access Gateway architecture and edge service workflows * Understand Unified Access Gateway general configurations * Explain how to utilize Unified Access Gateway related troubleshooting tools and resources * Identify

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: * Learn how to plan growth and increase revenue from existing accounts * Develop skills to build and develop essential relationships to increase value and visibility * Learn how best to create loyalty and customer satisfaction * Identify how to set account targets and development plan for building contacts and cross-selling * Develop persuasion and influencing skills to better define needs and develop opportunities * Learn how to add value at all stages; plus gaining competitive advantage * Develop an up-selling, cross-selling strategy 1 PERFORMANCE METRICS FOR ACCOUNT MANAGEMENT * Introduction to the PROFIT account management model * Using practical tools to measure account performance and success * Planning your account strategy - red flags and green lights 2 RELATIONSHIPS FOR ACCOUNT MANAGEMENT * How to build and manage key relationships * Producing a 'relationship matrix' * Developing a coach or advocate 3 SETTING OBJECTIVES FOR YOUR ACCOUNT * Developing an upselling cross-selling strategy * Setting jointly agreed goals, objectives and business plans * Planning session 4 FEEDBACK AND RETENTION - BUILDING LOYAL AND SATISFIED CUSTOMERS * How to monitor and track your customer's satisfaction * Building a personalised satisfaction matrix * Customer service review meetings 5 INFLUENCE * Getting your message and strategy across to C-level contacts * Being able to better develop a business partnership within an accountes 6 TEAMWORK AND TIME MANAGEMENT * Working with others to achieve your account goals * Managing and working with a virtual team * Managing your time and accounts effectively 7 GAINING COMMITMENT AND CLOSING THE SALE * Knowing when to close for commitment * How to ask for commitment professionally and effectively * Key negotiation skills around the closing process - getting to 'yes' * Checklist of closing and negotiation skills * Practice session