Description

To celebrate the launch of our small business process planner on amazon this month, we'll be hosting a live webinar to help you map out your customer journey step-by-step.

You can buy a copy of the planner here, if you'd like to work through it on the day.

Whether you're looking to improve your customer experience, streamline with new systems, or delegate to a new team member; understanding your customer journey is the best place to start.

As part of our customer journey webinar, we'll walk through the four key parts of your customer journey:

Hello client - from enquiry through to proposal
New client - contracting and onboarding
Happy client - service or product delivery
Goodbye client - offboarding at the end of a project or contract

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Map Your Customer Journey Workshop

By Back Pocket Office

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Highlights

Description

To celebrate the launch of our small business process planner on amazon this month, we'll be hosting a live webinar to help you map out your customer journey step-by-step.

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