Conflict Management (1 Day)

Description

Course Details

Provides employees with conflict resolution strategies and techniques to be utilised when managing conflict within the workplace. The reduction of conflict within the workplace can improve both motivation and productivity of employees whilst reducing stress and absenteeism. 👉 Course Contents Recognise the factors that cause escalation of conflict Maintain composed and in control when responding to conflict and aggression Use strategies and tools to manage and reduce anger Perform a dynamic risk assessment Identify the importance of recording and debriefing If no dates are available please call the team on 01782 438813 for available dates.