Yellow Jersey

Second time I've made a claim with Yellow Jersey, second time they have been superb to deal with. Normally I'd be terrified at the thought of making a claim after damaging my bike, but they couldn't have made it more simple and stress free. Quick responses regarding the damages and what needed replacing. We had settled all details required for the claim within a week. Robbie at Yellow Jersey even suggested multiple alternative items to costdown or upgrade on the existing components, which wa...

Excellent service - the person who dealt with my claim was extremely helpful and went above and beyond to help me with my damaged bicycle, and even returned some sentimental items from the frame when it was written off. Would recommend this company to anyone who needs bicycle insurance.

very poor experience with this insurer. had my e-bike stolen shortly after I’ve purchased their Ultimate policy whilst doing deliveries. ridiculously high price by the way, but you must get their top of the range policy as a courier then they’ve rejected the claim because.. and I cannot emphasise this enough, they “BELIEVED” the bike was not properly secured as everything happened very fast. to me that sounds they’ve made a decision based solely on an assumption just to avoid paying the clai...

Brilliant and wonderful service. I got hit my a car 7 weeks ago and came off rather badly with leg injuries and bad road grazing. From the start of the submission of my claim they responded very quickly for me to collate all the evidence they required to process my claim, and within a week proposed a claim offer which was reasonable in light of the damage to the bike of around £500, and they sent the replacement parts quickly which enabled my local bike shop to fit. A few times that I contact...

Thankfully my first time having to claim on bike insurance, but Yellow Jersey made the process as smooth and painless as possible. The Claims Manager that I dealt (Jon) with was clearly passionate about cycling and it was a pleasure to discuss the claim (and chat bikes) with him. Very responsive throughout and with regular updates, the damage claim was fully processed and replacement parts sent out very quickly. Would definitely recommend the service and will be continuing with cover for my n...