Telephone Skills Training

Description

Telephone Skills Online

Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this Telephone Skills course, you will develop better telephone communication skills.

This Telephone Skills course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.

Learning Outcomes

After completing this Telephone Skills course, you will be able to:

• Understand various aspects of phone etiquette
• Know how to use proper phone language
• Know how to handle inbound and outbound calls
• Know how to eliminate phone distractions
• Know how to handle rude or angry callers and much more.

Why Choose Telephone Skills Course from Us

• Self-paced course, access available from anywhere.
• Easy to understand, high-quality study materials.
• Food Allergen Training Course developed by industry experts.
• MCQ quiz after each module to assess your learning.
• Automated and instant assessment results.
• Free PDF certificate as soon as completing the Food Allergen Training course.
• 24/7 support via live chat, phone call or email.

Courses are included in this Telephone Skills Bundle Course

• Course 01: Level 2 Customer Service Course
• Course 02: Level 4 Time Management Course

[ Note: Free PDF certificate as soon as completing the Telephone Skills course]

Course Curriculum of the Telephone Skills

• Module 01: Aspects of Phone Etiquette
• Module 02: Using Proper Phone Language
• Module 03: Eliminate Phone Distractions
• Module 04: Inbound Calls
• Module 05: Outbound Calls
• Module 06: Handling Rude or Angry Callers
• Module 07: Handling Interoffice Calls
• Module 08: Handling Voicemail Messages
• Module 09: Methods of Training Employees
• Module 10: Correcting Poor Telephone Etiquette
• Module 11: Wrapping Up

Assessment Method of Telephone Skills

After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.

Certification of Telephone Skills

After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.

Who is this course for?

Requirements

Career path