Taith Consulting

At the heart of Charter Mark criteria is the fundamental question: what does the customer expect or hope for from the services you offer? None of us can be sure how we are performing without consultation and feedback from users. Charter Mark demands that we listen, act and deliver. Charter Mark The report highlights the continuing need for improvement in a number of key areas: service users and carers must be listened to on a more constant basis; the workforce must be engaged in contributing evidence to inform the authority’s decision making.