Level 1 Help Desk Training

Understand the role and responsibilities of a Helpdesk Administrator and the importance of their contributions.

Develop excellent business telephone skills to handle incoming calls professionally and efficiently.

Learn how to represent the boss and the company with professionalism and poise.

Master essential tasks such as managing mail services, shipping, and making travel arrangements.

Acquire skills in organizing meetings and conferences effectively.

Enhance time management abilities to prioritize tasks and meet deadlines.

Learn the fundamentals of record-keeping and maintaining an efficient filing system.

Develop business writing skills for effective communication in various contexts.

Strengthen organizational skills to handle tasks and responsibilities efficiently.

Cultivate effective communication skills for both written and verbal interactions.

Understand the importance of providing exceptional customer service in a helpdesk setting.

Learn techniques for effective planning and scheduling to optimize productivity.

Gain proficiency in handling invoicing and petty cash tasks accurately and responsibly.

Unlimited access to the course for forever

Digital Certificate, Transcript, student ID all included in the price

Absolutely no hidden fees

Directly receive CPD accredited qualifications after course completion

Receive one to one assistance on every weekday from professionals

Immediately receive the PDF certificate after passing

Receive the original copies of your certificate and transcript on the next working day

Easily learn the skills and knowledge from the comfort of your home