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IT Support Technician
By Studyhub UK
(3)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
3 days
All levels
Description
Navigate the multifaceted domain of IT support with our 'IT Support Technician' course, a pathway to mastering the essentials of technology support in diverse environments. This curriculum embarks on a comprehensive journey, beginning with the foundational aspects of software, including operating systems and application management. As you move through the modules, you'll encounter a blend of technical knowledge and practical application, from understanding the intricacies of software licensing to mastering hardware devices and peripherals. This course is meticulously structured to equip you with not just the theoretical aspects of IT support, but also the hands-on skills required for effective troubleshooting and problem-solving in real-world scenarios.
Progressing further, the course delves into the critical areas of security, including risk management, cybersecurity, and data protection. You'll gain insights into managing various threats and vulnerabilities, alongside learning the importance of robust security protocols. The course also encompasses essential knowledge in networking, covering topics from OSI layers to wireless security, preparing you for the complex nature of modern networks. Concluding with modules on basic IT literacy, the program ensures you are well-versed in healthcare IT, server management, and effective communication within IT roles. By the end of this course, you'll have a thorough understanding of the diverse components that make up IT support, ready to tackle challenges and advance your career in this dynamic field.
Learning Outcomes
- Develop a comprehensive understanding of software systems and operating system configurations.
- Master the skills in hardware setup, peripheral management, and troubleshooting.
- Acquire in-depth knowledge of network infrastructure and wireless security.
- Learn to manage IT risks and implement robust cybersecurity measures.
- Gain expertise in healthcare IT and the implementation of EMR/EHR systems.
Why choose this IT Support Technician course?
- Unlimited access to the course for a lifetime.
- Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.
- Structured lesson planning in line with industry standards.
- Immerse yourself in innovative and captivating course materials and activities.
- Assessments designed to evaluate advanced cognitive abilities and skill proficiency.
- Flexibility to complete the Course at your own pace, on your own schedule.
- Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
- Unlock career resources for CV improvement, interview readiness, and job success.
Who is this IT Support Technician course for?
- Aspiring IT support technicians and helpdesk professionals.
- Individuals seeking to transition into IT roles or enhance their tech skills.
- Professionals in healthcare IT looking to deepen their understanding of EMR systems.
- Small business owners or managers responsible for their IT infrastructure.
- Students pursuing a career in network or systems administration.
Career path
- IT Support Technician: £20,000 - £35,000
- Network Administrator: £25,000 - £40,000
- Systems Administrator: £27,000 - £45,000
- Cybersecurity Analyst: £30,000 - £55,000
- Healthcare IT Specialist: £26,000 - £42,000
- Helpdesk Manager: £28,000 - £48,000
Prerequisites
This IT Support Technician does not require you to have any prior qualifications or experience. You can just enrol and start learning.This IT Support Technician was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Certification
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.
Course Curriculum
| Software: | |||
| What is an Operating System | 00:48:00 | ||
| Configuring the Operating System | 00:06:00 | ||
| What is an Application | 00:10:00 | ||
| Using Control Panel | 00:18:00 | ||
| Software and Concepts | 00:11:00 | ||
| Licensing | 00:06:00 | ||
| Using Software | 00:07:00 | ||
| Software Tools | 00:10:00 | ||
| Software | 00:14:00 | ||
| Hardware, Devices, and Peripherals | 00:05:00 | ||
| Hardware: | |||
| Storage | 00:12:00 | ||
| Connectivity Devices | 00:05:00 | ||
| Network Components | 00:09:00 | ||
| Identify the Importance of Risk Management | 00:11:00 | ||
| Assess Risk | 00:13:00 | ||
| Mitigate Risk | 00:24:00 | ||
| Integrate Documentation into Risk Management | 00:15:00 | ||
| Classify Threats and Threat Profiles | 00:08:00 | ||
| Perform Ongoing Threat Research | 00:13:00 | ||
| Resources that Aid in Research of Threats | 00:03:00 | ||
| Implement Threat Modeling | 00:10:00 | ||
| Assess the Impact of Reconnaissance Incidents | 00:11:00 | ||
| Performing Reconnaissance on a Network | 00:07:00 | ||
| Examining Reconnaissance Incidents | 00:08:00 | ||
| Assess the Impact of Social Engineering | 00:11:00 | ||
| Assessing the impact of Social Engineering | 00:08:00 | ||
| Assessing the Impact of Phishing | 00:03:00 | ||
| Types of Wireless Attacks | 00:30:00 | ||
| Intrusion Monitoring | 00:08:00 | ||
| Wireless Security Risks | 00:22:00 | ||
| Authentication Attacks | 00:21:00 | ||
| Rogue Devices | 00:04:00 | ||
| Public Hotspots | 00:07:00 | ||
| Wireless Security Monitoring | 00:21:00 | ||
| Device Tracking | 00:18:00 | ||
| WLAN Security Infrastructure | 00:38:00 | ||
| Management Protocols | 00:23:00 | ||
| Other RADIUS Solutions | 00:16:00 | ||
| Security: | |||
| Recover from a Security Incident | 00:10:00 | ||
| Introduction | 00:30:00 | ||
| Child Safety Online | 01:00:00 | ||
| Secure Payment Sites | 01:00:00 | ||
| Online Banking | 00:30:00 | ||
| How To Keep Your Password Safe | 00:30:00 | ||
| How I Got Pharmed | 01:00:00 | ||
| Virus Protection | 01:00:00 | ||
| Self Maintenance | 00:30:00 | ||
| Personal Information Online | 01:00:00 | ||
| Is The Internet Safe? | 00:30:00 | ||
| Importance of Cyber Security | 00:30:00 | ||
| Spyware Can Destroy | 00:30:00 | ||
| How Does Spyware Spread? | 01:00:00 | ||
| How To Remove Spyware | 01:00:00 | ||
| Common Scams | 01:00:00 | ||
| Anti Spyware Program | 01:00:00 | ||
| The Anti Anti-Spyware Programs | 00:30:00 | ||
| Research And Learn More | 00:30:00 | ||
| Choosing The Best Anti Spyware Tool | 01:00:00 | ||
| Computer Security And Spyware | 01:00:00 | ||
| The Programs To Avoid | 00:15:00 | ||
| Is It Legal? | 00:30:00 | ||
| Checklist Of Protection | 00:15:00 | ||
| The Information Security Cycle | 00:37:00 | ||
| Information Security Controls | 00:36:00 | ||
| Authentication Methods | 00:09:00 | ||
| Cryptography Fundamentals | 00:56:00 | ||
| Security Policy Fundamentals | 00:11:00 | ||
| Social Engineering | 00:32:00 | ||
| Malware | 00:25:00 | ||
| Software-Based Threats | 00:22:00 | ||
| Based Threats | 00:39:00 | ||
| Wireless Threats and Vulnerabilities | 00:43:00 | ||
| Physical Threats and Vulnerabilities | 00:09:00 | ||
| Manage Data Security | 00:47:00 | ||
| Manage Application Security | 00:55:00 | ||
| Manage Device and Host Security | 01:08:00 | ||
| Manage Mobile Security | 00:10:00 | ||
| A Risk Analysis | 00:17:00 | ||
| Implement Vulnerability Assessment Tools and Techniques | 00:05:00 | ||
| Scan for Vulnerabilities | 00:27:00 | ||
| Mitigation and Deterrent Techniques | 00:19:00 | ||
| Respond to Security Incidents | 00:23:00 | ||
| Hardware and Peripherals | 00:07:00 | ||
| Networking: | |||
| OSI Layers | 00:44:00 | ||
| LANs and WANs | 00:14:00 | ||
| Network Types | 00:07:00 | ||
| Transmissions | 00:36:00 | ||
| Cables | 00:41:00 | ||
| Fiber Optics | 00:17:00 | ||
| Converters and Connectors | 00:27:00 | ||
| Wireless Security | 00:15:00 | ||
| Authentication.prproj | 00:21:00 | ||
| Wireless Security Threats | 00:30:00 | ||
| TACACS | 00:10:00 | ||
| Keys | 00:26:00 | ||
| RADIUS | 00:07:00 | ||
| VPN Technologies | 00:16:00 | ||
| Tunneling Protocols.prproj | 00:05:00 | ||
| Acceptable Use | 01:00:00 | ||
| Common Problems | 00:32:00 | ||
| Troubleshooting | 00:28:00 | ||
| Network Technician Tools | 00:50:00 | ||
| Physical and Logical Issues | 00:19:00 | ||
| Open or Closed Ports | 00:09:00 | ||
| ARP Issues | 00:13:00 | ||
| Basic IT Literacy: | |||
| Core Concepts in Healthcare IT | 00:06:00 | ||
| EMR EHR Issues | 00:05:00 | ||
| Regulations, Standards, and Stakeholders | 00:14:00 | ||
| HIPAA Controls and Compliance | 00:08:00 | ||
| Roles and Responsibilities | 00:10:00 | ||
| Manage Communication and Ethics Issues | 00:15:00 | ||
| Legal Best Practices, Requirements, and Documentation | 00:09:00 | ||
| Medical Document Imaging | 00:04:00 | ||
| Sanitation Management | 00:02:00 | ||
| Computing Essentials | 00:05:00 | ||
| Networking | 00:33:00 | ||
| Manage Servers and Software | 00:27:00 | ||
| Hardware Support | 00:14:00 | ||
| Set Up a Workstation | 00:08:00 | ||
| Troubleshoot Basic IT Issues | 00:15:00 | ||
| Troubleshoot Medical IT Issues | 00:20:00 | ||
| Implementation of an EMR EHR System | 00:34:00 | ||
| Change Control | 00:08:00 | ||
| Manage Physical and Logical Security | 00:36:00 | ||
| Implement Security Best Practices and Threat Mitigation Techniques | 00:13:00 | ||
| Manage Remote Access | 00:06:00 | ||
| Manage Wireless Security | 00:15:00 | ||
| Perform Backups and Disaster Recovery | 00:16:00 | ||
About The Provider
Studyhub UK
London, England
(3)Studyhub is a premier online learning platform which aims to help individuals worldwide to realise their educational dreams. For 5 years, we have been dedicated...
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