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Customer Service Level 2
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand training program
2 hours
All levels
Description
Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation.
From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.
Areas covered
Customer service principles
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems or complaints
Who is it aimed at?
The course is useful for staff, managers, and apprentices working within any business
About The Provider
Security CPD Global Ltd is an industry-specific independent company designed for Security Professionals, for the purpose of accrediting security-related training, skills, and seminars. Many industries have specific bodies that clearly understand the differences between what...
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