PENELOPE ACADEMY LTD

Terms and Conditions

The Terms and Conditions as set out below are a contract of enrollment between the student and the

PENELOPE ACADEMY LTD school.

ENROLLMENT FEES & REFUNDS

1. SHOULD A STUDENT FAIL TO ATTEND A CONFIRMED COURSE OR COMPLETE THE COURSE FOR

WHAT EVER REASON OTHER THAN THE UNLIKELY EVENT THAT THE COURSE IS CANCELLED BY THE

SCHOOL, (FOR EXAMPLE: PERSONAL PROBLEMS, ILLNESS, CHANGE OF MIND, RELOCATION,

PREGNANCY, ILLNESS OR DEATH IN THE FAMILY, CHANGE IN PERSONAL CIRCUMSTANCES, FAILURE TO

OBTAIN A LOAN OR A VISA FOR TRAVEL ETC.) NO REFUNDS OF BOOKING FEES WILL BE MADE AND

NO ENTITLEMENT TO AN ALTERNATIVE-DATE COURSE WILL BE GRANTED.

2. All booking fee are non-refundable.

3. Balances of the full courses fee should be paid no later than 7 days to the school’s administration

office prior to the commencement date. Failure to pay the balance by the due date will result in the

booking fee being forfeited and no entitlement to a new date.

4. Once notification of the commencement date has been issued there will be no opportunity to

change the course date without the full payment of any outstanding balance and at least twenty one

days written notice being received by the school’s office, which reserves the right to change and

confirm another date. (This will be subject to availability only). The applicant can make only one

change of date.

5. All fees must be received by the School in full and any overseas or UK bank charges will

automatically be added to the final balance payable. Courses are not exempt from VAT nor can VAT

be claimed back by overseas students. All fee’s quoted attract and include VAT (UK GOVERNMENT

TAX) at the current rate with no exemptions.

6. A student is accepted for enrollment on and subject to the conditions that the student will attend

on the commencement date and at the time specified in the confirmation letter which will be sent to

the student upon receipt of the completed course booking together with the correct booking fee.

7. Fees are not refundable if the course is interrupted or cancelled through an act of God or terrorist

act.

8. Students will not be accepted on the commencement date unless full payment of fees has been

received by the school.

9. Course fees, booking fee and other payments are non-transferable.

HOURS, ATTENDANCE & ACHIEVEMENT

10. STUDENTS ARE REQUIRED TO ATTEND ON THE FIRST DAY OF THEIR COURSE OR MODULE AT THE

TIME STATED ON THEIR CONFIRMATION EMAIL. FAILURE TO ATTEND THE FIRST DAY OF YOUR COURSE

OR MODULE WILL PRECLUDE YOU FROM ATTENDING ANY FURTHER PART OF THAT COURSE OR

MODULE, AND YOU WILL NOT BE ENTITLED TO A REFUND OF ANY FEES PAID OR OFFERED AN

ALTERNATIVE START DATE OR COURSE.

11. Students must have at least 80% attendance for each of the modules they are attending. Failure

to meet this requirement will result in the student being refused any more participation in the

module plus the examination board refusing to examine the student.

12. Classes will commence promptly at the published times irrespective of whether all students are

present. Classes will not be delayed waiting for latecomers, and teachers are not responsible for

repeating work missed. Latecomers may be requested to wait until a suitable break in teaching

before entering a class. Class hours can be varied at the discretion of the School’s Director without

prior notice.

13. The School will be closed on all UK public holidays. If a public holiday falls during your course, no

extra days will be added to your course or reduction in fees given.

14. Paying for and/or attending a course fully does not guarantee a qualification, diploma, or

certificate of achievement. Awards of achievement are gained by the successful fulfillment of the

criteria set out by the awarding body. The decision of the schools Director is final in all such cases.

15. Time off for official religious holidays, booked vacations, medical appointments and per-arranged

weddings etc. must be discussed and agreed before a course application is submitted. Absence

should be avoided if possible.

STUDENTS FROM OUTSIDE THE UK

16. Students making arrangements for payment of course fees through overseas banks must ensure

that either the fees or proof of payment from their bank accompanies the course booking. Bank

drafts should be directed to Penelope Academy, 31 Sapperton Rd, GL4 6UN, Gloucester.

17. Please ensure that the remitting bank quotes the full name of the attending student on the

details of payment. All bank charges must be prepaid in order that Penelope Academy receives the

amount in full.

18. Fees paid by direct debit transfer of credit, must firstly have a course booking by posted or E-

mailed to the School in advance. The amount of the transfer clearly stated on the course booking

along with the bank details and / or reference number.

GENERAL

19. It is regretted that due to the possibility of copyright infringement, the use of video cameras is

not permitted. Audio recording equipment may be permitted by specific arrangement; however

digital cameras are permitted and recommended.

20. As all courses are of a continuous nature, no allowance for lateness or absenteeism will be made

except with prior consent by the school Director who also reserves the right to dismiss any student

giving justifiable cause for such action. His decision in all such matters will be deemed as final.

21. It is not the responsibility of the School or individual teachers to provide additional teaching

hours for students to ‘catch up’ on education missed due to lateness or absenteeism for whatever

reason.

22. All course contents, their elements and fees are subject to change without any prior notice to

Students at the discretion of the School.

23. Employer’s guarantee & it is our continued policy in the case of any student who is employed or

sponsored by any other organization, not to openly or directly solicit that student for the purposes of

employment, whilst that student is attending a Penelope Academy course.

24. Students unable to understand or speak English will not be permitted to take part in practical

sessions without the assistance of a suitably qualified interpreter. The interpreter must be arranged

at the expense of the student.

25. Students failing to complete their assessments, variations, ranges etc. during the term of their

course will be charged by the hour for any further teaching/supervision/assessing. These sessions will

be at the convenience of the School. Check with the Administration department for the current rates.

26. These conditions form the main part of the contract between the School and the Student. The

Center Policy Guidelines (issued separately on request) also form part of this contract and should be

read by all students. Only the school’s Director shall be authorised to alter or waive any of the

aforementioned terms and conditions.

27. Students are required to organize their model for practical classes. The school is not responsible if

the student does not have the model to practice.

DISCIPLINARY

27. If any student behaves improperly on the School’s premises including any form of cheating during

an exam, damages or removes any equipment or products belonging to the School will be asked to

leave immediately.

ADDITIONAL TERMS & CONDITIONS FOR THOSE TAKING THE CANCELLATION COVER AGREEMENT

What is covered?

Personal illness: only if accompanied by a letter from a G.P. or Hospital, including full medical report.

Death: In the unfortunate event of a death of an immediate member of your family such as mother,

father, brother, sister, partner, your child or either of your grandparents. An original death certificate

will be required.

Cancellation: or delay of travel arrangements by a third party such as airline, train or ferry.

Confirmation of any cancellation from the company involved will be required.

Serious Accident or Hospitalization: supported by a police or doctors report.

Act of God: (Events outside of human control such as sudden floods or other natural disasters for

which no persons can be held responsible).

Pregnancy: A letter from your GP or hospital stating that in their opinion it would be detrimental to

yours or the unborn child’s health to start or continue with a course. (Not disclosing your condition

at the time of booking invalidates this agreement).

Benefits:

Should you make a claim under the Terms and Conditions of this Course Cancellation Cover you will

be offered a replacement date only for the same course that must be taken up within eighteen

months from the cancellation date (subject to availability) or a different course of the same value if

you prefer. If your chosen replacement course is of a higher value, you will be asked to pay any

difference. If it is of a lesser value please note that there would be no monetary refund of the

difference however it can be used against a further course.

Please note that there is no monetary refund of the course fee under any circumstance, however any

goods such as products or equipment purchased but not collected can be refunded.

What Is Not Covered

Only what is stated on this Agreement will be covered. If you change your mind about taking the

course or if your application for a visa to study in the UK is refused or if the border control refuses

you entry for whatever reason you are not covered. If you fail to complete the course for any reason

other than those covered by the Terms & Conditions of the agreement, then you will not be covered.

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