Description

Are you ready to master the art of exceptional service? Our Concierge Training course is designed to transform you into a highly skilled and knowledgeable concierge, capable of delivering unparalleled service to your clients. Join us to enhance your career prospects and become a key player in the hospitality industry.

Key Features:

CPD Certified

Free Certificate from Reed

CIQ Approved

Developed by Specialist

Lifetime Access

In the Concierge Training course, learners will gain a comprehensive understanding of concierge services. They will explore different types of concierge services and learn the principles of running a successful concierge business. Essential skills for any concierge will be covered, including effective communication, problem-solving, and time management. Learners will also focus on delivering exceptional client service and maintaining a professional work environment. The course will teach proper etiquette for interacting with clients and colleagues. Additionally, learners will be trained in handling emergencies in a hotel setting, ensuring they are prepared to respond promptly and efficiently to any situation.

Course Curriculum

Module 01: Understanding the Service

Module 02: Types of Concierge Service

Module 03: Principles for a Concierge Service Business

Module 04: Necessary Skills for Any Concierge

Module 05: Delivering Client Service

Module 06: Concierge Work Environment and Etiquettes

Module 07: Emergency Measures for a Hotel Concierge

Learning Outcomes:

Understand the fundamentals of providing excellent concierge service.

Differentiate between various types of concierge services.

Learn principles to establish a successful concierge service business.

Develop essential skills required for any concierge role.

Master the art of delivering exceptional client service.

Recognise proper etiquette and manage emergency situations in a hotel.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Concierge Training Course 1:11:25 1: Module 01: Understanding the Service 08:00 2: Module 02: Types of Concierge Service 11:03 3: Module 03: Principles for a Concierge Service Business 12:41 4: Module 04: Necessary Skills for Any Concierge 13:31 5: Module 05: Delivering Client Service 07:11 6: Module 06: Concierge Work Environment and Etiquettes 10:28 7: Module 07: Emergency Measures for a Hotel Concierge 07:31 8: CPD Certificate - Free 01:00

Who is this course for?

Aspiring hotel concierge professionals.

Individuals interested in luxury service.

People starting a concierge business.

Hotel staff seeking role enhancement.

Customer service enthusiasts.

Career path

Hotel Concierge

Personal Concierge

Corporate Concierge

Lifestyle Manager

Luxury Travel Concierge

Event Concierge

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Course Images

Concierge Training Course

By Online Training Academy

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