Booking options
£12
£12
On-Demand course
2 hours
All levels
As the face of the company, the receptionist is responsible for creating a positive first impression. Every phone call and visitor is an opportunity to represent the brand and establish a connection. In today's world, being a receptionist is not just about answering the phone and greeting visitors; it requires a wide range of skills and knowledge. This Receptionist Course will teach you everything you need to know to be an excellent receptionist, from telephone etiquette and time management to organisation and communication.
This course is ideal for anyone who wants to learn the skills required to be a successful receptionist. Whether you are a new receptionist or an experienced one looking to enhance your skills, this course will provide you with the knowledge and tools you need to succeed. Enrol today and take the first step towards becoming a confident and skilled receptionist.
Learning Outcomes:
Develop 21st-century skills required for a receptionist role
Represent your boss and company professionally and competently
Master telephone etiquette and handling domestic and international calls
Manage time effectively and prioritise tasks
Organise and plan for additional stress and distractions
Communicate effectively with colleagues and clients
Meet the Accreditation
CPD Certification Service assures the Receptionist Course training and learning activities are relevant, reliable, and upto date.
Expert Support
Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.
Key Benefits
Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.
Get 24/7 access to all content for a full year.
Each of our students gets full tutor support on weekdays (Monday to Friday)
Course Curriculum:
Module 1: Introduction to Reception and Receptionist
Introduction to the Module
Topics to be Covered
Job Requirements and Work Environment
21st Century Skills for a Receptionist
Module 3: Representing Your Boss and Company
Competence
Professionalism
Reflecting Brand Values
Module 2: Business Telephone Skills
Telephone Etiquette
Telephone Skills
Telephone Courtesy Tips
Domestic and International Calls
Module Two: Self-Management (I)
Solving Problems on Your Own
Being and Staying Motivated
You Have More Freedom - Don't Abuse It
Module Three: Self-Management (II)
Recognize and Remove Bad Habits
Reflect on Mistakes and Learn from Them
Establish Good Habits
Module Four: Time Management (I)
Build a Little Flexibility into Your Schedule
Identify and Remove Time Wasters
Working with Time Zones
Module Five: Time Management (II)
The Urgent/Important Matrix
Setting and Sticking to Deadlines
Module Six: Organizing and Planning (I)
Plan for Additional Stress
When to Seek Help
Module Seven: Organizing and Planning (II)
Setting Up Your Home Office
Remove Unneeded or Distracting Items
Module Eight: Communication (I)
Stay in the Loop
Use the Correct Medium
Module Nine: Communication (II)
Open and Frequent Communication
Share Your Information
Module Ten: Additional Challenges
Building Trust and Rapport
Feeling Isolated
Course Assessment
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.
Exam & Retakes:
It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.
Certification
Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).
10 CPD hours / points Accredited by CPD Quality Standards
Anyone interested in a career as a receptionist
Individuals who are new to a receptionist role
Experienced receptionists who want to enhance their skills
People looking for a career change into a receptionist role
This Receptionist Course is open to all, with no formal entry requirements.
Upon successful completion of the Receptionist Course, learners will be equipped with many indispensable skills and have the opportunity to grab, such as:
Receptionist - £18,000 to £25,000
Front Desk Receptionist - £16,000 to £22,000
Hotel Receptionist - £17,000 to £23,000
Medical Receptionist - £16,000 to £21,000
Dental Receptionist - £16,000 to £21,000
Legal Receptionist - £18,000 to £24,000
Certificate of completion
Digital certificate - £9
After successfully completing this course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from One Education.
Certificate of completion
Hard copy certificate - £15
Hard copy certificate
Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn apply to your career aspirations in manag...