IT Fundamentals Plus

2.5 Days

15 CPD hours

This course is intended to help participants learn basic principles and techniques of providing PC, mobile, applications, and network support.

Upon successful completion of this course, students will have introductory knowledge of computer systems and mobile devices.

In this course, students will identify and set up: computer hardware, software, networks, files, wireless devices and discuss safety.

Identifying Computer Hardware

• Identify Types of Computing Devices
• Identify Internal Computer Components
• Common Computer Connector Types
• Identify Common Peripheral Devices

Identifying Computer Software

• Compare Functions and Features of Common Operating
• Systems
• Identify Application Software

Setting Up a Basic Workstation

• Connect Hardware
• Install and Configure Operating Systems
• Install and Configure Applications
• Configure Accessibility Options

Configuring Network Access

• Network Connection Types
• Install and Configure a SOHO Router
• Network and Alternative Technologies
• Sharing and Storage Methods

Working with Files, Folders, and Applications

• Create Files
• Navigate a File Structure
• Manage Files and Folders
• Compress and Extract Files
• Create Screen Captures

Configuring and Using Wireless Devices

• Configuring Wireless Devices
• Use Wireless Devices

Securing Computing Devices

• Identify Security Threats
• Apply Security Best Practices
• Perform Secure Web Browsing

Supporting Computers and Users

• Environmental and Safety Concepts
• Back Up and Restore Data
• Manage Software
• Implement Basic Support Measures