F2910 Build an IBM Case Manager Solution (V5.3.2)

1 Days

6 CPD hours

This course is intended for solution architects, developers, business analysts, system administrators, or anyone who works as a solution builder within their company.

Build and deploy a solution
Create properties and document classes
Create roles and in-baskets
Create a case type and tasks
Create a workflow
Use preconditions and sets
Automate case packaging
Add case stages
Apply solution design principles

In this course you will create basic case management solutions with IBM Case Manager Builder and Process Designer. Using an iterative solution development process, you will create, deploy, test, and revise your solutions, adding complexity and functionality to your solutions as you gain skills. You will create properties and document classes, configure roles and in-baskets, and define case stages. You will work with case types, tasks, and workflows. This course includes some guidelines on solution design principles. After completing this course, you can build on these skills by taking more advanced or specialized courses in security, user-interface customization, and solution deployment.

Build and Deploy a Solution

• Build a solution
  Deploy a solution
  Test a solution
  Manage roles
  Redeploy a solution

Create Properties and Document Classes

• Create case properties
  Create task properties
  Create a business object
  Create document classes

Create Roles and In-Baskets

• Create roles
  Create in-baskets

Create Tasks

• Create a to-do task
  Create a container task
  Add the to-do list widget to the Case Details pag

Create a Step Map

• Open a task in Step Designer
  Create a step map
  Add a workgroup to a step map
  Add an attachment to a step map

Use Preconditions and Sets

• Organize tasks with preconditions
  Organize tasks with inclusive sets
  Organize tasks with exclusive sets

Automate Case Packaging

• Open a task in Process Designer
  Add a component step to a task
  Use a component step to package a case

Add Case Stages

• Add case stages to a solution
• Use a system step to perform a case stage operation
• Use a case stage as a task precondition

Solution Design Principles

• Describe solution design principles