Developing Emotional Intelligence

1 Days

6 CPD hours

This course is intended for individuals who want to recognize and manage their emotions, behaviors and impulses and apply these skills to the world around them.

Upon successful completion of the Developing Emotional Intelligence course, participants will have the tools to gain control over emotions, navigate challenging situations, and communicate empathetically.

In this course, students will develop the skill of emotional intelligence to help maximize personal and professional success.

Module One: Getting Started

• Getting Started

Module Two: Introduction to Emotional Intelligence

• Defining Emotional Intelligence
• The Importance of EI
• Who Needs It?
• What Are Emotions?
• EQ vs. IQ
• Practical Illustration

Module Three: The Components of EI

• Self-Management
• Self-Awareness
• Social Skills
• Internal Motivation
• Empathy
• Practical Illustration

Module Four: Tools to Gain Control

• Journaling
• Meditation and Mindfulness
• Identifying Emotional Triggers
• Breathing Techniques
• Taking a Break
• Practical Illustration

Module Five: Verbal Communication Skills

• Active Listening
• Asking Questions
• Consider Your Audience
• Choosing Your Words
• Be Authentic
• Practical Illustration

Module Six: Nonverbal Communication Skills

• Body Language
• Tone Matters
• Facial Expressions
• Eye Contact
• Distance and Personal Space
• Practical Illustration

Module Seven: Managing Relationships With Others

• Building Rapport
• Respond, Don?t React
• Show Gratitude
• Finding Common Ground
• Setting Boundaries
• Practical Illustration

Module Eight: Overcoming Obstacles

• Recognizing and Admitting Failure
• Disagreeing Constructively
• Staying Cool Under Pressure
• Be Open to Perspectives
• The Power of Forgiveness
• Practical Illustration

Module Nine: Application to Business Practices

• Working as a Team
• Setting Business Goals
• Interviewing for Successful Hires
• Giving and Receiving Feedback
• Customer Experience and Rapport
• Practical Illustration

Module Ten: Benefits of Being Emotionally Aware

• Strong Interpersonal Relationships
• Able to Manage Change
• Reduced Stress and Anxiety
• Improved Decision Making
• Boosts Employee Morale
• Practical Illustration

Module Eleven: Making an Impact

• Creating a Powerful First Impression
• Maintaining Your Composure
• Inspiring Leadership
• Gaining Self-Confidence
• Patience and Practice
• Practical Illustration

Module Twelve: Wrapping Up

• Words from the Wise

Additional course details:

Nexus Humans Developing Emotional Intelligence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.