Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET)

2 Days

12 CPD hours

Account manager
Deployment engineer
Deployment project manager
Sales engineer

After taking this course, you should be able to:

Describe CCE flows and processes required to support and troubleshoot the PCCE deployment

Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment

Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment

The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues

CCE Flows and Process Review

• Troubleshooting and Support Methodology
• PCCE Component Review
• PCCE Call Flow Review

CCE Diagnostic Tools

• Diagnostic Framework Suite
• Run Analysis Manager
• Run Unified System Command-Line Interface (CLI)

Troubleshooting CCE

• Troubleshoot Certificates
• Troubleshoot Cisco Finesse
• Troubleshoot a PCCE Deployment

Additional course details:

Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.