Booking options
Price on Enquiry
Price on Enquiry
Delivered Online
3 days
All levels
3 Days
18 CPD hours
This course is intended forDeployment engineer
Sales engineer
After taking this course, you should be able to:
Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment
Identify concepts necessary to create CCE system design specifications and deployment plans
Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop
Discover how to install CCE software
Administer CA signed security certificates to support the successful addition of a PCCE site
Identify the tasks associated with adding Remote Site functionality to the PCCE environment
Discuss integration of the CUIC, LiveData, and Finesse reporting environments
Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits
Examine concepts necessary to create CCE system design specifications and deployment plans
Create a series of routing scripts using PCCE
Configure Single sign-on for Unified CCE
The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2?3 solution support. The focus is on Day 1 support for a new CCE deployment.
Nexus Humans Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK....