Cisco Administering Cisco Unified Communications Manager v12 (ACUCM)

Description

Duration

4 Days

24 CPD hours

This course is intended for

The primary audience for this course is as follows:
Phone Network Administrators
Phone Network Engineers
Data System Administrators
Entry-level Network Engineers
Channel Partners/Resellers, Customers, Employees

Overview

Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups

Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involves routers, switches, or Cisco IOS software configuration.

Exploring IP Telephone

Describing Deployment Models

Understanding Advanced Multisite Features

Logging in to Cisco Unified Communications Manager

Examining Basic Server Configuration

Describing Multilevel Administration

Configuring DRS Backup and Restore Procedures

Understanding User Configuration

Using the User Web Pages

Configuring System Parameter

Supporting Cisco Unified IP Phones

Exploring Phone Registration and IP Phone Communications

Utilizing the Bulk Administration Tool (BAT)

Implementing Dial Plan Connectivity

Creating Route Plans

Configuring Transition Patterns and Route Filters

Implementing Digit Manipulation

Defining Class of Control

Using Class of Control Features

Defining Media Resources

Exploring Media Resource Management

Describing Basic Features

Exploring Hunt Groups

Describing Phone Services