Sales, Engaging Your Customers

Description

Description

To enhance the participant's ability and confidence in presenting in a powerful, positive, and engaging way.

Available as private Face to Face and virtual sessions (max 12 delegates) - £3,490  Plus VAT

Modules/Lessons

Programme Outcomes

Salespeople will find that they are able to:

• Have a more focused conversation with their customer
• Ask questions which engage customers at a deeper level
• overcome objections using a tried and tested process
• present solutions that match the customer's expectations
• close more business using these simple skills and behaviours

Module 1 - The Call

• Preparation
• Opening the call & gaining interest
• Building Rapport
• Rolling Role Play part 1
• Filmed demonstration following module of their opening call technique. Sent to facilitator to review

Module 2 - Understanding the Partner

• Masterful Questioning & Listening
• Handling Questions & Objections
• Rolling Role Play part 2
• Filmed demonstration of them using the questions and objection handling with one of their colleagues. (Sent to facilitator to review)

Module 3 - Presenting the Solution

• Getting the right Structure
• Design with the audience in mind
• Delivery for maximum impact
• Post Module Preparation - working in small teams to prepare a Customer Presentation

Module 4 - Practical - Practice makes perfect

• Teams take it in turn to present their solution
• Coaching comments linked to customer feedback
• Who won the business and why?
• Commitments