Terms and conditions:

Please read the terms and conditions below. This will serve as the basis for all tutoring arrangements between MKtutoring and the student for the entirety of lessons until the termination date. In order for the first session to commence, we require the T&Cs to be signed by the student (and parents where the student is under 18 years of age).

Lesson schedule

Lessons will take place Online via Zoom conference call.
The student will be allocated a tutor and a weekly time slot.
The student will always be booked in for a particular time slot (this will be detailed in your invoice).
The usual schedule does not apply to the holidays. However, holiday lessons may be scheduled upon request, depending on the tutor’s availability.

Late arrivals:

If the student arrives late, then the time will not be made up afterwards.
If a student does not turn up to a lesson at the agreed time, a reminder email will be sent to the student and parents (where applicable) by email.
Tutors agree to keep the Zoom meeting open for the first 30 minutes of the missed lesson. However, if we have not heard from the student by that time, the meeting will be closed, and the lesson will still be charged at the agreed rate.

Cancellations:

If there are any lessons that you are unable to attend, then you must inform both MKtutoring and the tutor with a minimum of 24 hours before the start of session.
You can rearrange the session to a more convenient time for both the tutor and student, however, ensure you copy (cc) info@mktutoring.co.uk in all changes so we can be kept up to date with lesson changes and invoice you correctly.
Any lessons cancelled within the 24 hour time period will be charged in full.
MKtutoring is under no obligation to offer an alternative lesson slot for any reason if the minimum notice of 24 hours has not been given.
MKtutoring reserves the right to give away the slot where there are repeated late cancellations or no-shows.
If the tutor is obliged to cancel a lesson, you can choose to have a full refund or rearrange for a mutually convenient time.

Contacting the Tutor:

Once the student and parent (where applicable) has agreed to the terms and conditions, you will receive an email from info@MKtutoring.co.uk with the dates and times of your session along with the email address of your tutor. The tutor will then contact you with a reoccurring zoom link.
Students and tutors are free to communicate via email regarding resources and session material.
If contacting the tutor regarding scheduling or cancellations, please copy (cc) info@mktutoring.co.uk so we can be kept up to date with lesson changes and invoice you correctly.

Obligations of the Tutor

The tutor undertakes to always be available for the full duration of the agreed slot.
The Tutor agrees to carry out all necessary planning prior to each lesson so as to maximise the Student’s learning time.
The Tutor shall not sub-contract to another tutor for lessons that are intended to be conducted by him or herself.
The Tutor shall not complete homework or any other classroom assignments that are intended for completion by the Student.

Obligations of the Student

The Student agrees to attend all scheduled lessons and be pro-active in making suggestions about their own education.
The Student agrees to complete any homework or classwork assignments set by the Tutor in a timely manner as agreed prior to the task being set.
The Student understands that it is not within the Tutor’s remit to complete homework or classroom exercises on behalf of the student and that the Tutor’s role is one of support.
Students can request that the tutor cover particular topics/objectives during lessons, however this needs to be discussed in the previous lesson to allow the tutor enough planning time.

Termination of Tutoring Contract

Tutoring shall continue as agreed by MKtutoring and Student until mutually agreed termination date.
This tutoring contract can be terminated by MKtutoring, Tutor, Student or Parent/Guardian at any time with 14 days prior notice.

Limitation of Liability

While the tutor will endeavour to ensure that the student makes satisfactory progress, this cannot be guaranteed, and the Tutor cannot be held accountable for the academic success or otherwise of the student.

GDPR Statement

Your personal data will be held in a password-encrypted file stored on a password-protected account: name, address, age, school year, course details.

Email addresses and phone numbers will be stored in email and phone contacts.
Phone numbers will only ever be used for matters directly relevant to tuition.
You may occasionally receive an email, with information about additional sessions/services which may be of interest to you or your acquaintances, but this will not be a frequent occurrence.
Your personal information will not be passed to any third parties without your explicit consent unless there is a legal requirement for it to be disclosed.
MKtutoring have the right to use work completed by students on MKtutoring social media accounts, however this will always be anonymised.

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