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For many managers, performance reviews can be challenging to get right at the best of times.

And these are the worst of times.

So what do we need to think about differently when conducting performance reviews remotely? How are the issues, the dynamics, the techniques any different?

This session combines a reminder of some of the key skills for holding effective performance reviews with advice and checklists on the key differences when holding sessions remotely.

UNDERSTAND WHAT'S DIFFERENT ABOUT A REMOTE PERFORMANCE REVIEW

LEARN HOW TO PLAN ACCORDINGLY

REFRESH YOUR EI SKILLS AND REMEMBER TO USE THEM APPROPRIATELY

BE PREPARED TO TALK ABOUT SENSITIVE ISSUES

REFRESH YOUR COACHING SKILLS AND REMEMBER TO USE THEM APPROPRIATELY

BE AWARE OF THE IMPACT OF THE TECHNOLOGY

KNOW WHAT TO PLAN FOR

1. The same - but different

Basic principles are just the same

It's a cycle

Preparation is as important as ever

But there are different challenges now

2. Reviewing performance in times of change

Changing priorities and KPIs

Reduced visibility of performance

Agreeing measures on output, not input, and based on new ways of working

Trust, transparency, objectivity and fairness

3. Key skills for virtual performance reviews - using your emotional intelligence remotely

A reminder of the key EI skills and principles: recognising and understanding other people's emotions, developing sensory acuity - the ability to read non-verbal signals - using empathy to understand how they might be feeling, the importance of interpersonal skills when working remotely, and asking genuine and sincere questions

What's different about using these skills and principles remotely?

4. Key skills for virtual performance reviews - talking about sensitive issues remotely

We're all having to talk more about wellbeing and mental health - but are we doing it well?

Understanding and managing emotional reactions in others

Managing your own emotions

How to give effective, constructive feedback

5. Key skills for virtual performance reviews - using your coaching skills remotely

A reminder of the key coaching skills: building trust and rapport, active listening, effective questioning, and direct communication

What's different about using these skills remotely?

6. Key skills for virtual performance reviews - using the technology

The three channels of communication

How they differ when used remotely, compared with face-to-face

Remote rapport

7. Round-up

Questions and challenges

Checklist - dos and don'ts

Putting it into practice

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Virtual Performance Reviews

By Maximum Performance

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