Description

Virtual Performance Conversations (Using Actors)

This virtual session builds managers' skills and confidence in holding one-to-one conversations remotely with their staff.

The session is highly experiential - managers work together to build learning across a range of potentially challenging types of conversation.

The conversations are brought to life through the use of actors, who bring realism to the scenarios and give 'in the moment' feedback to participants.

Everyone gets a turn practising their skills, getting feedback from the actor and from their peers, and giving feedback in their turn. It's a collaborative, supportive, interactive session - with real impact.

Welcome, introduction and set up

Effective conversations, impact and challenges

Virtual v face-to-face discussions

2 Performance conversations in action

A short demonstration by actors of a conversation between a manager and an employee showing some good practice but with many areas for improvement.

Plenary discussion to highlight best practice, with links to pre-reading.

3 Skill-building practice

Break-out rooms used with an actor in each room to play the role of the employee. Four participants and one actor in each group.

Four individual practice sessions and feedback. All of the group are actively involved in supporting the participant conducting the conversation through observation, support as required in 'time outs', and in providing feedback. Individual sessions are up to 10 minutes long. In that time participants practise a high-quality conversation rather than feeling they need to complete a full conversation in the time allocated.

Plenary debrief of learning

4 Performance conversations in action

A short re-run of the actor-demonstrated conversation to consolidate and reinforce learning.

5 Actions and next steps

Review of learning

Personal actions

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Virtual Performance Conversations (Using Actors)

By Maximum Performance

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