Description

This webinar focuses on how to manage grievances.

The emphasis is on the use of early resolution and taking a positive and preventative approach.

The session builds knowledge and confidence in handling employee concerns, complaints and grievances objectively, fairly and appropriately in line with internal policies / procedures and best practice.

This webinar can be complemented by separate sessions on 'Managing conduct' and 'Managing capability'.

UNDERSTAND WHAT CONSTITUTES A GRIEVANCE

RECOGNISE THE BENEFITS OF PROACTIVELY MANAGING EMPLOYEE CONCERNS AND COMPLAINTS

BE ABLE TO MANAGE GRIEVANCES INFORMALLY

UNDERSTAND THE FORMAL STAGES, IN LINE WITH ORGANISATIONAL POLICIES

KNOW HOW TO HANDLE SENSITIVE AND CHALLENGING ISSUES

PROMOTE AND SUPPORT A POSITIVE CULTURE AT WORK

1. Welcome, agenda, overview

Objectives and agenda

2. What is a grievance?

Definition of a grievance

The difference between a grumble and a grievance

When the grievance procedure applies

3. Managing a grievance

Understanding the issue and desired outcomes

Resolving grievances informally

Formal stages and potential outcomes

Roles and responsibilities

4. Challenging situations

Grievance raised against a colleague / manager

Grievance raised as part of other proceedings

Legal risks

Managing emotions

5. Scenarios

Practical application of learning

6. Creating and sustaining a positive culture

Your role as manager in promoting a positive culture

Tips and guidance

7. Action plans and next steps

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Managing Grievances

By Maximum Performance

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