Booking options
Price on Enquiry
Price on Enquiry
Delivered Online
Full day
All levels
Few of us are naturals when it comes to having honest conversations, especially around giving and receiving feedback.
We struggle to find a path between being too direct and confrontational, as against softening our message so much that it gets lost in an emotional fog.
We need to structure information in a non-emotive way, giving clear feedback and delivering messages with empathy and compassion. We need a toolkit we can use on a day-to-day basis to build an honest, open working culture with those who report to us - and, indeed, with those to whom we report. This very popular programme is the answer.
Delivery: Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options.
Understand what honest conversations are and why they're important
Be able to identify and manage your emotions
Be able to use a variety of techniques for structuring honest conversations
Learn how to get key messages across, with empathy and compassion
What makes a conversation &'difficult'?
What makes for an &'honest' conversation?
Why they're not the same
What neuroscience tells us about how our emotions work
How certain situations can prompt strong reactions
The NLP model of communication and how our brains will delete, distort and generalise information based on our own unique map of the world
The belief cycle
Techniques for identifying your emotions and managing them
Where most conversations go wrong
Are you looking for them to change behaviour, to understand new information, to influence them or to express your feelings?
The A to B model for structuring your honest conversation
The benefits of giving and receiving feedback
How emotions play a role in feedback
How to structure feedback using the See/Saw Model
How giving positive feedback can be just as difficult for some people
How to manage your emotions and accept feedback with grace
Keeping focused on the positives
How to build up to an honest conversation
Maintaining rapport while raising issues
The LADDER model for planning and executing the discussion
How a perceived lack of understanding and empathy raise the temperature
Practical techniques for &'standing in the other's shoes'
Effective questioning and listening
The role of positive intentions and values in honest conversations
The &'must haves' for effective honest conversations
Unconscious biasesAffinity biasAttribution biasConformity biasConfirmation biasGender bias
Factual inaccuracies
The Ladder of Inference as a model for taking a fact-based approach
Review
Personal action planning
Next steps
At Maximum Performance, we are passionate about improvi...