Description

Giving and Receiving Feedback: In-House

One of the most under-rated skills of all time, the ability to give and receive feedback is a core skill required by everyone, especially those who have the responsibility for managing others.

When you are asked, &'Can I give you some feedback?' what is the first thought that goes through your head? In most cases it will be &'what have I done wrong?'. This is at the heart of the matter. Because we tend to associate feedback with negativity, we try to avoid it or we do it badly.

This workshop is very practical in its nature, giving participants an opportunity to practise and structure a feedback conversation that leaves them with an effective outcome.

Learning objectives

This workshop will help you:

Build confidence in giving feedback

Identify the skills required to give and receive feedback

Appreciate the difference between observation and inference

Make your feedback specific

Deal with challenging people

Apply the &'Emotional Bank Account' theory to your relationships

Practise active listening

Build rapport

Make sense of body language

Give and receive feedback

Summarise and paraphrase to ensure understanding

Welcome and introduction

Participants are welcomed to the programme and invited to share their personal objectives and challenging upcoming conversations

Participants are given an action plan template to complete throughout the workshop

What stops us?

How the word &'feedback' creates an emotional response

Barriers facing us

Identifying key skills to give and receive feedback

Self-assessment

The conversation

Planning effectively

The other person

Why people behave the way they do

Feedback needs to be specific

Tools to support you

The Emotional Bank Account

Win-Win negotiation

11 types of non-verbal signals

Building rapport

Conflict

How do you define conflict?

Conflict styles

How to adapt to others' strategies

Emotion v Logic

Your conversation - putting it into practice

Your final preparation

Having the conversation in a 1:1 session

Getting immediate feedback

Role shift exercise

Course Images

Giving and Receiving Feedback: In-House

By Maximum Performance

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