Booking options
Price on Enquiry
Price on Enquiry
Delivered Online or In-Person
You travel to organiser or they travel to you
Harpenden
Full day
All levels
One of the most under-rated skills of all time, the ability to give and receive feedback is a core skill required by everyone, especially those who have the responsibility for managing others.
When you are asked, &'Can I give you some feedback?' what is the first thought that goes through your head? In most cases it will be &'what have I done wrong?'. This is at the heart of the matter. Because we tend to associate feedback with negativity, we try to avoid it or we do it badly.
This workshop is very practical in its nature, giving participants an opportunity to practise and structure a feedback conversation that leaves them with an effective outcome.
This workshop will help you:
Build confidence in giving feedback
Identify the skills required to give and receive feedback
Appreciate the difference between observation and inference
Make your feedback specific
Deal with challenging people
Apply the &'Emotional Bank Account' theory to your relationships
Practise active listening
Build rapport
Make sense of body language
Give and receive feedback
Summarise and paraphrase to ensure understanding
Participants are welcomed to the programme and invited to share their personal objectives and challenging upcoming conversations
Participants are given an action plan template to complete throughout the workshop
How the word &'feedback' creates an emotional response
Barriers facing us
Identifying key skills to give and receive feedback
Self-assessment
Planning effectively
The other person
Why people behave the way they do
Feedback needs to be specific
The Emotional Bank Account
Win-Win negotiation
11 types of non-verbal signals
Building rapport
How do you define conflict?
Conflict styles
How to adapt to others' strategies
Emotion v Logic
Your final preparation
Having the conversation in a 1:1 session
Getting immediate feedback
Role shift exercise
At Maximum Performance, we are passionate about improvi...