Cross-Cultural Competence

Description

In a marketplace that is increasingly working globally, organisations can't afford to neglect the importance of good communication. While a multicultural workplace offers opportunities, if people don't adapt their approach there can be misunderstandings and frustration. Supporting your people in developing their cultural knowledge can give benefits through effective working relationships, better communication, improved employee retention and more productive staff. This practical session focuses on improving relationships, understanding, communication and working across cultures.

What do people say about your culture? Understanding of the different perspectives in the group and how easy it is for people to stereotype. Quick activity to uncover the snap-judgements we make about others at a glance. Objectives, agenda.

Understanding that culture is about more than what we see. The iceberg model for understanding how culture shapes our judgements, values and beliefs at a deep level.

Overview of some of the other well-known models including Trompenaar and Hofstede. Introduction to the Lewis model for understanding the differences and similarities of global cultures. Participants share examples in 'chat' of the cultures they work with most frequently.

How can culture be demonstrated in key work situations? Participants explore several case studies, including a business meeting, time-keeping, negotiating and management with examples and guidance from the facilitator. The case studies are explored through volunteer demonstrations (using video or audio), written 'chat' and activities using polls.

Basics of building strong relationships across cultures. How to handle conflict that can come from looking at the world in different ways. Participants can ask questions about specific relationships they struggle with at the moment.

Participants reflect on their next steps and how they will implement their learning in the workplace. Each person makes a commitment for what they will do differently in a group whiteboard which can be circulated to participants following the session as a reminder of their actions.