Booking options
Price on Enquiry
Price on Enquiry
Delivered Online
Full day
All levels
Master the tools and techniques you need to communicate effectively, confidently and professionally in the workplace, whether writing emails, speaking over the phone (including conference calls) or meeting others face-to-face.
Learn how to express yourself even more concisely, precisely and clearly with a keen focus on knowing what you want to achieve, understanding the audience and considering the context.
The workshop focuses on the more challenging situations, such as when you need to be assertive, deliver bad news or win others over to your point of view.
Learn how to select the appropriate communication medium (email, telephone or face-to-face)
Be able to organise and express messages relevant to the audience, objective and context
Know how to communicate more clearly, precisely and concisely in a range of situations
Practise new techniques to enhance your communication in the workplace
Understand how best to ask questions to establish needs and relevant information
Appreciate the impact of assumptions and know how to eradicate them
The message we want to send isn't always what the receiver gets
Understanding the three channels of communication: visual / vocal / verbal
How challenges and misunderstandings can arise:When the visual disappears (telephone and teleconferencing)When the vocal disappears (writing)
When is it best to put it in writing?
When should you use the phone?
When is face-to-face the best choice?
Issues to consider when you have difficult messages to deliver, when you want to influence and persuade, or when the situation is getting emotional
Thinking about your objective
Thinking about the recipient
Selecting the content
Making it compelling
The importance of being clear, precise and concise
How to create a logical, coherent flow, make the content accessible and get the tone right - the A to B model
The power of short sentences and simple language
How to write emails that get read and get results
'Wimp talk' versus 'power talk' - why it's important to avoid softeners and qualifiers
How to write an effective email
A question of style
What's yours? - questionnaire
How to adapt it
Using verbal and vocal channels
How to explain things clearly over the telephone
Understanding the dangers
How 'mind-reading', making assumptions and jumping to conclusions can sabotage effective communication
Why you should avoid interrupting people when you think you know what they're going to say
The importance of suspending judgment, being patient and listening carefully
Making the content of your communication explicit rather than implicit
How to eradicate assumptions and avoid misunderstandings
What makes a question powerful?
What questions should you avoid?
The problems with leading questions
The power of active listening
How to show active listening
1-to-1s and meetings
How to build and maintain rapport
Using body language and eye contact
Communicating confidently and assertively when stating your opinion, making requests or giving feedback
How to communicate well in difficult conversations
Effectively managing your emotional state
Review
Personal action planning
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