Description

Coaching Skills for Line Managers

Performance coaching develops people's capabilities, improves effectiveness and enhances productivity.

It also encourages ownership and responsibility, leading to staff being happier and more motivated.

Managers will leave this programme with lots of tools and techniques they can use immediately - together with increased confidence in their ability to develop people effectively.

Delivery: Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options.

Understand the difference between coaching and training

Recognise the value of using a coaching style on a daily basis

Enhance your questioning and listening skills

Learn how to use the GROW model of coaching

Boost your confidence in using your coaching skills as a manager

What is performance coaching?

An essential management skill

Coaching, mentoring, training and counselling - what's the difference?

Benefits of coachingTo the individualTo the managerTo the organisations

When to coach, when not to coach

Recognising 'coachable moments'

The challenges of 'top-down' change

Using coaching when someone has a problem or question

Key coaching skills - and when to use them

Effective questioningThe NLP model of communicationQuestioning exercise

Effective listeningListening exercise

Giving feedback using coachingThe See/Saw model

Motivation using coaching

Structuring a coaching session

Focus

Outcomes

Beginning > middle > endCoaching for motivation exercise

Using the GROW model

Sir John Whitmore's modelGoalRealityOptionsWay forward

'Homework'

Adapting GROW to 'coachable moments'

Making coaching sustainable

Using 'structures' to create habits

The power of habit: cue > routine > reward

Increasing choice

Using coaching 'experiments' to deal with the 'fear of failure'

Creating a coaching culture

Actions and next steps

Review

Personal action planning

Next steps

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Coaching Skills for Line Managers

By Maximum Performance

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