Dealing with Difficult People Training Course UK

Description

Empower your team to successfully deal with difficult people or situations at work.

Our 1-day Dealing with Difficult People Training provides your team with highly effective communication skills to handle challenging situations, identify early warning signs & triggers, whilst creating more positive outcomes.

You can't reason with unreasonable people. However, you can learn to apply proven techniques to diffuse tension early, develop stronger relationships and manage difficult people in the workplace more successfully.

• Manage early warning signs & the key triggers of anger.
• Gain highly effective listening skills.
• How to diffuse aggressive situations.
• How to positively influence people.
• Avoid arguments, hostility & conflict between employees.
• Top tips to handle difficult people at work.

Suitability

Designed by expert trainers, our Dealing with Difficult People Training Course is perfect for

• All Employees
• Supervisors
• Team Leaders
• Managers
• Anyone seeking to become more productive.