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Telephone Etiquette
By LearnDrive UK
(1)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
1 hour
All levels
Description
This course at a glance
Accredited by CPDQE
Learn the importance of telephone etiquette
Discover how to speak professionally over the phone by following our step-by-step guide
Be a good listener and a good speaker
Find the steps for eliminating the phone distraction
Distinguish between inbound and outbound calls and learn how to deal with each
Find out how to deal with angry customers with some tips on how to deal with or inactivate them
Become familiar with voicemail messages and interoffice calls
Get professional training on putting callers on hold and taking messages
Learn how to train employees to improve their phone skills
Being on the phone is stressful and annoying. In many situations, you need to speak professionally on the phone but don’t know what to say or how to react to make the other person feel comfortable.
Your performance and the service you provide to your clients will suffer if you aren’t verbally confident. Don’t risk your business success with a wrong word or inappropriate attitude, let’s learn telephone etiquette.
The course will equip you with essential knowledge for being assertive on the phone, including how to deal with a difficult customer, engage in small talk, and avoid losing patience when someone is pressing for too much information. Speaking on the phone will become easy, stress-free, and productive for you.
This course covers everything from basic telephone etiquette to handling angry clients and what to do when the other person can’t hear you. Master your phone skills so you can deal with difficult and aggressive callers.
Today, telephone etiquette is an essential skill for anyone working as a sales agent, personal assistant, or product support representative. This course will help you master the art of listening and dealing with angry clients by providing step-by-step instructions.
Accredited by
This course is CPDQE accredited, which serves as an impactful mechanism for skill enhancement.
Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.
CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.
Course Curriculum
Module 1: Introduction & Aspects of Telephone Etiquette
Module 2: Talking The Right Way On The Phone
Module 3: How to Eliminate Phone Distractions
Module 4: Inbound & Outbound Calls
Module 5: Dealing With Angry Customers
Module 6: Voicemail Messages & Interoffice Calls
Module 7: Methodology for Training Employees
Frequently Asked Questions
Do you offer free certificate?
Yes, we offer free PDF Certificate upon course completion. Here is an example certificate that you will get after completing your course.
Is this course accredited?
Yes, this course is accredited by CPDQE.
Who is CPD for?
Continuing Professional Development (CPD) is a practice embraced by countless individuals across diverse industries and professions. Typically, professional organisations and institutes mandate CPD requirements, often specifying a specific number of annual CPD training hours.
In recent decades, the dedication to CPD has transcended the confines of traditional sectors and UK-based institutions, gaining global recognition and acceptance.
Why do you need CPD?
Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.
CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.
Can you tell me about CPD Points, hours and credits?
The majority of institutions and professional organisations establish Continuing Professional Development (CPD) goals, typically on an annual basis. These objectives are determined by accumulating CPD activities, which include participating in training courses, eLearning programs, events, and other structured learning experiences.
Most professional bodies employ CPD hours as their primary metric, and when CPD points or credits are utilised, they are typically in a direct 1:1 correlation with CPD hours. In simpler terms, one CPD point equates to one CPD hour.
About The Provider
LearnDrive UK
Ashford
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