Knaresborough Gym - Xs Fitness Clubs

Not a member of this gym, but wanted a Day Pass unaware that you had to book a slot, and the lovely lady at the reception desk took my details and let me train without booking. The gym itself was very clean, with staff making sure to prompt you before entering to clean equipment after use, which every member did. Staff were also good at monitoring the gym floor. The equipment itself was exactly what I had wanted. Note this is a very small gym, but it had everything I could have wanted. I love...

Disrespectful in the way they speak to paying customers. Unclear guidelines on the way they operate with booking/ time slots. Was made to leave the gym after 45 minutes as i was in a small group of 3 and other people had “waited to come in”. We had paid £7 each on a DAY PASS and where made to feel like criminals when shouted at in the gym to leave after just 45 minutes! No refund offered... disgusting service! Still waiting on a call from management...

A good little gym, cheap memberships which somewhat reflect the size inside and the amount of machines etc they have. The tailored plan isn't really tailored and you could spend 30 mins on Google and make a better one for yourself. Overall a good gym.

Was signed up on a contract by a Debit Finance representative, 3 year contract and was told it could be cancelled at any time, which was incorrect a minimum of 12 months applied and then a £120 fee to end. Thought this sort of practice was ended, but unfortunately it's still happening here. The finance company are rude and unhelpful and will fine you if you stop your DD. Be warned, think before you sign anything .

Poor customer service. Atmosphere fine if you like dance music or leaving with a banging headache due to loudness of music. Windows in female changing room not adequately frosted.