Cademy logoCademy Marketplace
  • Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

Course Images

Conflict Resolution and Negotiation Skills

Conflict Resolution and Negotiation Skills

By John Academy

4.3(43)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • Intermediate level

Description

Welcome to Conflict Resolution and Negotiation Skills. In this course, you'll learn:

  1. Understanding Conflict:Defining conflict and its various formsAnalyzing the root causes and sources of conflictRecognizing the importance of addressing conflicts proactively

  1. Conflict Management:Strategies for conflict resolution and preventionDeveloping communication skills for managing conflictImplementing conflict resolution techniques in various contexts

  1. Understanding Negotiation:Defining negotiation and its role in conflict resolutionRecognizing different negotiation styles and approachesUnderstanding the importance of win-win outcomes

  1. The Negotiation Process and Preparation:Phases of negotiation: preparation, discussion, and resolutionSetting goals and objectives for successful negotiationsDeveloping effective negotiation plans and strategies

  1. Powerful Negotiation Tools:Exploring negotiation tactics and techniquesLeveraging persuasive communication skillsAnalyzing case studies to identify successful negotiation practices

  1. Emotional Intelligence:Understanding the role of emotions in conflict and negotiationDeveloping emotional intelligence for effective communicationManaging emotions during negotiations for optimal outcomes

  1. Cross-Cultural Negotiation:Recognizing cultural influences on negotiation stylesAdapting communication and negotiation strategies for cross-cultural contextsBuilding cultural competence for successful international negotiations

  1. Multi-Party Negotiations:Navigating complex negotiation scenarios involving multiple partiesManaging conflicting interests and finding common groundDeveloping strategies for consensus-building in group negotiations

  1. Using Your Personal Negotiating Power:Identifying and leveraging personal strengths in negotiationsBuilding negotiation confidence and assertivenessBalancing power dynamics for mutually beneficial agreements

Frequently Asked Questions

  • Who is this course suitable for?

    This course is suitable for both current practitioners seeking to enhance their skills as well as individuals aspiring to enter any related profession. It is a valuable opportunity to advance your expertise and strengthen your CV since you will receive a recognised qualification upon completion.

  • What’s the entry requirement?

    This course is open to learners from any academic background who are aged 16 and above. While there are no strict prerequisites, having a good grasp of the English language, numeracy, and ICT will be beneficial for a more seamless learning experience.

    1. Will I get a certificate after completing the course?

      Certainly! Upon successful completion of this course, you will receive a CPD Accredited Certificate of Achievement. 

    Course Content

    1. Module 1: Understanding Conflict
    2. Module 2: Conflict Management
    3. Module 3: Understanding Negotiation
    4. Module 4: The Negotiation Process and Preparation
    5. Module 5: Powerful Negotiation Tool
    6. Module 6: Emotional Intelligence
    7. Module 7: Cross-Cultural Negotiation
    8. Module 8: Multi-Party Negotiations
    9. Module 9: Using Your Personal Negotiating Power

    About The Provider

    John Academy
    John Academy
    London
    4.3(43)

    Tags

    Reviews

    + Add Review