Advanced Diploma In Customer Service

Description

This Advanced Diploma in Customer Service course will teach you everything need to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learned to deal with challenging customers and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers.

Why choose this course

• Earn an e-certificate upon successful completion.
• Accessible, informative modules taught by expert instructors
• Study in your own time, at your own pace, through your computer tablet or mobile device
• Benefit from instant feedback through mock exams and multiple-choice assessments
• Get 24/7 help or advice from our email and live chat teams
• Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

• Video Lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage.

CPD Certificate of Achievement from Janets

Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

Endorsement

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider can advise you on any further recognition, for example, progression routes into further and higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Method of Assessment

To complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme-endorsed certificate of achievement.

To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for you and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.

Course Contents

Customer Service Executive

• Who We Are and What We Do        
• Establishing Your Attitude        
• Identifying and Addressing Customer Needs        
• Generating Return Business        
• In-Person Customer Service        
• Giving Customer Service over the Phone        
• Providing Electronic Customer Service        
• Recovering Difficult Customers        
• Understanding When to Escalate        

CRM

• Introduction to Customer Relationship Management (CRM)        
• CRM Fundamentals        
• CRM Strategies        
• Data Analysis in CRM        
• CRM Databases        
• Deepening Customer Relationship        
• Handling Customer Complaints        
• Future of CRM