Impact Housing Association

As you know Impact Housing has been part of Riverside for the past three years and now we have fully integrated. This means that there are a number of staffing changes but you now have a dedicated team of advisors to contact. We hope you will be happy as a Riverside customer and we look forward to building a strong working relationship with you. Riverside’s aim is to transform lives and revitalise neighbourhoods. We have a strong local presence in Cumbria and we are committed to providing great services and opportunities in your neighbourhood. Your welcome pack explains all you need to know about being a Riverside customer. It includes everything from how you can report a problem and request a repair to what to do if, for example, you need a home adaptation due to an illness or disability. It also sets out some things that we expect from you as a customer – all things designed to help you stay safe – such as what to do if you want to do a spot of DIY and how to deal with gas and water safety issues. Please read through the pack carefully, keep it somewhere safe and, if you have any issues, contact us using any of the methods provided.