Description

Mastering Critical Conversations: On-Demand

We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally.

After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.

What You Will Learn

At the end of this program, you will be able to:

Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze

Utilize various techniques to mitigate an 'amygdala hijack' state

Leverage a 5-step model to deliver 'challenging' news effectively

Managing Difficult Conversations

Obstacles to managing difficult conversations

Understanding human nature

Brain Science and the Biology of Emotion

The unique challenge of social and emotional learning

The limbic system and the amygdala hijack

Self-regulation strategy for the amygdala hijack

Delivering Challenging Messages

Managing difficult conversations

5 steps for delivering a challenging message

Verbal active listening techniques

Preparing to deliver a challenging message (scenarios)

Conversations Involving Emotion and Conflict

Two types of conflict

Spectrum of responses to conflict

Psychological type preferences and conflict

Creating an action plan

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Mastering Critical Conversations: On-Demand

By IIL Europe Ltd

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