Healthcare Quality Quest

We develop … Multiprofessional teams in healthcare organizations to — agree on what needs to be improved for patients test commitment to making the improvements needed establish valid and reliable baselines that show the effects of current practice on patients analyse the root causes of problems affecting practice and act on the causes measure again rapidly to show the impact of action. In-house healthcare quality, patient safety, risk management and clinical governance specialist staff to — develop multiprofessional teams to carry out improvement projects and governance functions use quality and safety measurement and improvement tools correctly change staff attitudes and behaviours relating to quality and safety improvement, managing risk and governance redesign processes and systems to benefit patient care achieve measured improvements in practice. Healthcare organizational capability to be accountable for the quality and safety of patient care through — identifying organizational problems related to being accountable for the quality and safety of patient care and helping organizations overcome the problems formulating practical and workable strategies for developing teamwork and effective support for teams to deliver improvements clarifying lines of accountability for patient care quality and safety drafting evidence-based policies and standards developing the right structures and systems to deliver accountability for quality and safety using internal indicators to evaluate success.