Management Skills

Duration:

2 days.

Who is it for?:

Anyone who wants to develop their management skills.

Course Content Includes:

• The difference between leaders and managers.

• Coaching - process and skills.

• Understanding delegation - the responsibility and accountability.

• Performance management.

• 3 steps to assertive behaviour to encourage staff to 'give their best'.

• Feedback and its impact on staff performance.

• Managing poor performers.

• Performance interviews.

Notes:

Courses can be delivered at our Nuneaton training venue or at your own premises*.

* Customers must be able to provide suitable classroom and workspace facilities for the number of delegates booked.