First Impression Training

About First Impression Training First Impression Training is a people development organisation, specialising within the call and contact centre environment, wholly focused on creating positive and lasting change in the way your people interact with your prospects, customers and each other to encourage the win-win. We're customer service, sales & leadership training specialists We specialise in developing the talent that exists within both sales and customer service teams working in frontline operations, from the multimedia customer contact centre to the small, traditional telesales or customer service department. You benefit from our expert knowledge and direct experience of working within this unique environment.