Sales and Selling with Emotional Intelligence

Description

Sales skills and emotional intelligence skills for building stronger client / customer relationships.

2.5 Hours of Video Content 59 Lessons 12 PDFs 3 Interactive Quizzes

What You Will Learn

This highly practical course is unusual because it considers emotional intelligence as a fundamental part of selling.

The course doesn't cover prospecting and ways to get a sales appointment, these require the use of emotional intelligence in other ways!

The course covers the way that you engage with customers before, during and after a sales meeting through the application of emotional intelligence to make authentic decisions and build quality relationships.

The course provides a step-by-step approach to applying emotional intelligence principles to your sales process focusing on working with the emotions of your customer and how these influence their social interactions.

The course will help you to develop your skills in asking questions around needs, listening, presenting your product or service and handling objections underpinned with emotional intelligence.

Recognise the importance of emotional intelligence in selling and how you can use it to build your relationships with your customers.Determine how your attitude to selling influences your sales success.Identify the emotions that drive the selling process and how to work with them effectively.Describe your uniqueness in terms of what you are selling and how you sell it.Discover emotionally intelligent ways to sell through needs-based selling.Examine ways to handle objections with confidence.Identify the four social interactions style that drive customer / client behaviour.Explain how to work with and sell to each social interaction style for maximum success.Solve problems for your customers / clients by becoming a trusted resource and advisor.

Description

Salespeople with high levels of emotional intelligence are able to reflect on their own emotions and adjust them to best fit with the customer and the situation that they are dealing with.

They can anticipate and plan sales interactions to help ensure the customer feels valued and confident in dealing with them.

Salespeople with high emotional intelligence are more capable of managing and adapting their own emotions to support and influence the emotions of their customers in a subtle way that brings about positive interactions and builds relationships.

This course will help you improve your understanding of emotions and emotional intelligence in selling. Included are a range of practical tools and techniques for applying emotional intelligence in sales interactions with clients and customers.

Customers come in all shapes and sizes. Understanding the nature of each individual customer's needs will improve your sales and ensure optimum customer care.

When you learn skills to respond rather than react to behavioural differences, you conserve energy for what is really important - fulfilling customer's needs.

The course will help you to differentiate the needs of customers and plan strategies to meet those needs. 

Who This Course is For

This Sales and and Selling with Emotional Intelligence online course not only equips you with more effective and efficient sales techniques, it can also help you understand which techniques are right for you and which aren't. 

Customers or clients are buyers who purchase based on emotion and justify their choice with logic. Today, customers are able to justify their decisions online and elsewhere without any input at all from salespeople. It’s the connection you make, how well you work through their objections, and how confident you help make them feel that helps you make the sale.

How well you deliver on your promises, maintain the relationship and help the customer navigate internal disagreements that helps keep them loyal. Emotional intelligence is the critical competency underpinning all this.

The ability to regulate emotions helps improve perceptions of trustworthiness and integrity – incredibly important attributes for the professional salesperson.

Understanding emotions and those of others helps us to display more empathy, helps us to ask wiser questions, suggest better solutions, and handle objections more effectively.

Gaining these insights will help you learn when to change your approach and how to maximise your time and streamline processes so you can close more deals.

Requirements

No prior knowledge and experience is needed to benefit from the course.

You should have an interest in learning how to be more successful in selling using emotional intelligence and an interest in how interactions with other people work to build deeper, more effective long terms relationships.

Whilst you don't need any experience of sales and selling to take this course, you will be eager to build and develop your selling skills.

Instructor

Robin Hills

Emotional Intelligence Trainer, Coach and Facilitator

Hi there, my name is Robin Hills and I’m grateful to you for checking out my courses.

If you’re interested in learning about emotional intelligence, I’m here to assure you that you’re in the right place, as I don’t train in any other topic.

With over 40 years’ experience in business, my courses will help you achieve your potential in the workplace - and beyond.

All of the courses incorporate the latest research into emotional intelligence, positive psychology and neuroscience.

Over the years I’ve built an international reputation having delivered workshops and spoken at emotional intelligence conferences all over the world from the United States, Africa, the Middle East and Asia.

I am committed to your success and will go the extra mile to ensure that you achieve the outcomes you are looking for in developing your emotional intelligence.

Considering all this, you can be assured you’re in the right place to learn everything you want/need to about emotional intelligence.

Thanks for taking the time to read this.