Dsq Gym

Currently closed for refurb until early next year. Nice small gym with swimming pool, steam room and sauna, however, hugely expensive compared to local gyms - around £75 per month.

My experience of this place is really mixed. The manager is one of the rudest men I've ever had the misfortune to interact with. He was bullying and even a threatening on one occasion. Just goes to show that poor leadership has a big impact on a place. Shame because it could be a great place!

Good facilities and instructors but terrible customer service and unethical contract policies. I signed up for a 6 month fixed contract and ended up paying for for 7 months as they have a notice period. Even if you've completed the contract, it rolls over automatically unless you give a months notice. I explained my situation to Brian, the Deputy Club Manager, and said I was moving away suddenly and did not have time to give notice. He refused to refund it, even after weeks of emailing trying...

Very very disappointed by this gym, especially their customer services. The facilities are ok but the staff is anything but helpful, and certainly not professional. Just a simple task as booking a class or getting a timetable right was made very complicated. I was a member for the pool and classes, but you can definitely find somewhere better in the area.

Really nice gym facilities and great instructors, but the worst customer service I've ever experienced. I ended up paying for 7 months of membership but due to the lockdown closures I could only access the gym for 6 of those months. When I requested a refund for the final month, Brian, the Deputy Club Manager refused to refund it. I spent weeks emailing him trying to explain that I had paid for a service I hadn't received, but even after involving Johnny, the Club Manager, I still got no refu...