CXPeople Ltd

Unusually, I started off life in a mix of theatre practice, retail operations and law with expertise in learning and development and employee engagement. With James, I co-authored the highly-regarded Customer Experience in Law report in 2012 endorsed by the UK College of Law. I also led the market-leading Australian CXINLAW research in 2015 and 2018 that examines the Client Experience Advantage for law firms, supported by the Australasian Legal Practice Management Association (ALPMA). In 2018, I was invited to become a faculty member of the Centre for Legal Innovation at the College of Law. I have presented on Client Experience to Australia and New Zealand law societies, Law Institute of Victoria (LIV), and ALPMA. I am the former Vice President of the Continuing Legal Education Association Australasia (CLEAA) and faculty member of Queensland Law Society teaching client care and Client Experience on the Practice Management Course (PMC). My work with CXPeople allows me to advise, design and virtually deliver training and consultancy services. Unless I’m out walking on the beach in Melbourne, as that takes priority!