Name: Customer Care Skills and Telephone Etiquette Training Course
Price: 12 GBP
Availability: InStock

<p>Are you interested in creating and managing buildings that shape our cities and communities? Do you want to gain the skills and knowledge to turn your vision into reality? Then you should enrol in our Level 5 Diploma in Property Development, a course that will teach you how to plan, design, finance and deliver successful property projects.</p><p>In this comprehensive program, you will gain a deep understanding of the principles and practices of property development, covering everything from identifying and evaluating opportunities to managing projects from conception to completion. You will also learn about the legal, financial, and planning aspects of the industry, ensuring you have the knowledge to navigate the complexities of the market.</p><p>Whether you're a seasoned professional looking to expand your skillset or a newcomer eager to break into the industry, our Level 5 Diploma in Property Development will equip you with the skills and knowledge you need to succeed.</p><p><strong>Level 5 Diploma in Property Development Course Learning Outcomes:</strong></p><ul><li>Gain a comprehensive understanding of property development principles and practices</li><li>Identify and evaluate property development opportunities</li><li>Manage property development projects from inception to completion</li><li>Navigate the legal, financial, and planning aspects of property development</li><li>Develop effective communication and interpersonal skills</li><li>Enhance your critical thinking and problem-solving abilities</li></ul><p> <strong>Level 5 Diploma in Property Development <br /></strong></p><ul><li><strong>Module 01:</strong> Introduction to Property Development</li><li><strong>Module 02: </strong>Different Type of Property</li><li><strong>Module 03:</strong> Property Research in Property Development</li><li><strong>Module 04: </strong>Property and the Law</li><li><strong>Module 05: </strong>Different Method of Finance Option</li><li><strong>Module 06: </strong>Building Regulation</li><li><strong>Module 07:</strong> The Planning Process</li><li><strong>Module 08:</strong> Project Management in Property Development</li><li><strong>Module 09:</strong> Marketing Your Property</li></ul><p><strong>Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for <strong>Free</strong> to be delivered to your home by post. For international students, there is an additional postage charge of £10.</p><p><strong>Endorsement</strong></p><p>The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p> <strong>Level 5 Diploma in Property Development </strong></p><ul><li>Property Developer</li><li>Project Manager</li><li>Property Analyst</li><li>Quantity Surveyor</li><li>Building Surveyor</li><li>Estate Agent</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p> <strong>Level 5 Diploma in Property Development </strong></p><p>To enrol in this Level 5 Diploma in Property Development, Purchasing &amp; Procurement course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p> <strong>Level 5 Diploma in Property Development </strong></p><ul><li><strong>Property Developer:</strong> £40,000 to £80,000 per year</li><li><strong>Project Manager (Construction/Property Development): </strong>£35,000 to £70,000 per year</li><li><strong>Land Acquisition Manager: </strong>£40,000 to £75,000 per year</li><li><strong>Real Estate Analyst: </strong>£30,000 to £60,000 per year</li><li><strong>Planning Consultant: </strong>£25,000 to £50,000 per year</li><li><strong>Property Investment Analyst: £35,000 to £70,000 per year</strong></li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>QLS Endorsed Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £9.99
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><ul><li>Inside the UK: Free</li><li>Outside of the UK: £9.99 each</li></ul></div>

                        </div>

Compliance Central

Level 5 Diploma in Property Development

General Admission

<p>ð¥ <strong>Unlock Your Future in Healthcare with Medical Transcription Training!</strong></p><p>Are you ready to embark on a rewarding journey into the world of healthcare documentation? Look no further than our comprehensive <strong>Medical Transcription Training</strong> course! ð</p><p> </p><p><strong>What is Medical Transcription?</strong> Medical transcription is a vital component of the healthcare industry, involving the conversion of voice-recorded medical reports dictated by healthcare professionals into written text. These documents serve as crucial records for patient histories, diagnoses, treatments, and more.</p><p> </p><p><strong>Why Choose Medical Transcription Training?</strong> By enrolling in our course, you'll gain the essential skills and knowledge needed to excel in this specialized field. ð From mastering medical terminology to honing your typing speed and accuracy, we cover it all! Our expert instructors provide hands-on training, equipping you with the tools to transcribe accurately and efficiently.</p><p> </p><p><strong>Benefits of Our Course:</strong></p><ol><li><strong>Flexible Learning</strong>: Access our course materials online, allowing you to study at your own pace and convenience.</li><li><strong>Industry-Relevant Curriculum</strong>: Learn from real-world examples and scenarios, preparing you for the demands of the job.</li><li><strong>Career Advancement Opportunities</strong>: With a shortage of skilled medical transcriptionists, there's a high demand for qualified professionals in hospitals, clinics, and transcription companies.</li><li><strong>Work-Life Balance</strong>: Enjoy the flexibility of remote work, allowing you to achieve a better work-life balance.</li><li><strong>Competitive Earning Potential</strong>: Medical transcriptionists often enjoy competitive salaries and benefits, making it a financially rewarding career choice.</li></ol><p> </p><p><strong>Who is this for?</strong> Our Medical Transcription Training course is perfect for anyone interested in a career in healthcare administration or those seeking a flexible work-from-home opportunity. Whether you're a recent graduate, a stay-at-home parent looking to re-enter the workforce, or someone looking for a career change, this course is tailored to meet your needs.</p><p> </p><p><strong>Career Path:</strong> Upon completion of our training program, you'll be well-equipped to pursue various career paths in medical transcription. Some potential roles include:</p><ul><li><strong>Medical Transcriptionist</strong>: Work directly for healthcare facilities or transcription companies, transcribing medical reports accurately and efficiently.</li><li><strong>Editor/Proofreader</strong>: Ensure the accuracy and quality of transcribed documents by reviewing and editing them for errors.</li><li><strong>Medical Language Specialist</strong>: Specialize in specific medical fields such as radiology, pathology, or cardiology, becoming an expert in specialized terminology.</li><li><strong>Freelancer</strong>: Enjoy the flexibility of working as an independent contractor, providing transcription services to multiple clients.</li></ul><p> </p><p><strong>Conclusion:</strong> Don't miss out on the opportunity to kickstart your career in healthcare with our Medical Transcription Training course! Whether you're passionate about healthcare or seeking a flexible and rewarding career, this course is your gateway to success. Enroll today and take the first step towards a brighter future! ð¼ð©âï¸ð¨âï¸</p><p> </p><p><strong>FAQs</strong></p><p><strong>1. What is Medical Transcription?</strong> Medical transcription is the process of converting voice-recorded medical reports dictated by healthcare professionals into written text. These transcribed documents serve as important records for patient care, including diagnoses, treatments, and other pertinent medical information.</p><p><strong>2. What skills are required for Medical Transcription?</strong> To excel in medical transcription, individuals should possess strong typing skills, excellent grammar and punctuation proficiency, and a solid understanding of medical terminology. Attention to detail, time management, and the ability to work independently are also essential attributes for success in this field.</p><p><strong>3. Is Medical Transcription a viable career option?</strong> Yes, medical transcription offers a range of career opportunities with the potential for growth and advancement. As the healthcare industry continues to expand, there is a consistent demand for skilled medical transcriptionists in hospitals, clinics, transcription companies, and as freelancers.</p><p><strong>4. Can I work remotely as a Medical Transcriptionist?</strong> Absolutely! Many medical transcriptionists enjoy the flexibility of remote work, allowing them to transcribe medical documents from the comfort of their own homes. This remote work option provides greater flexibility and work-life balance for individuals seeking more control over their schedules.</p><p><strong>5. How long does it take to complete Medical Transcription Training?</strong> The duration of Medical Transcription Training can vary depending on the program and individual learning pace. Generally, courses can range from several weeks to a few months. However, our flexible online training allows you to study at your own pace, ensuring that you grasp the material thoroughly before advancing.</p><p><strong>6. What are the career advancement opportunities in Medical Transcription?</strong> Upon completing Medical Transcription Training, individuals can pursue various career paths within the field. These include roles such as medical transcriptionists, editors/proofreaders, medical language specialists, and freelancers. Additionally, continued education and specialization in specific medical fields can lead to further career advancement opportunities.</p><p><strong>7. Is certification necessary for a career in Medical Transcription?</strong> While certification is not always mandatory, obtaining certification from recognized organizations can enhance your credibility and job prospects in the field of medical transcription. Certification programs typically require passing an examination and meeting specific educational and experience requirements.</p><p><strong>8. How can I enroll in the Medical Transcription Training course?</strong> Enrolling in our Medical Transcription Training course is easy! Simply visit our website and follow the enrollment instructions. Once enrolled, you'll gain access to our comprehensive course materials and expert instruction, setting you on the path to a successful career in medical transcription.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Introduction to Medical Transcription.</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Medical Transcription.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Medical Transcription Techniques and Methods.</h4><div><div><ul><li><div>
<span></span><h5>
Medical Transcription Techniques and Methods.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Medical Transcription Troubleshooting and Problem-Solving.</h4><div><div><ul><li><div>
<span></span><h5>
Medical Transcription Troubleshooting and Problem-Solving.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Medical Transcription Time and Task Management.</h4><div><div><ul><li><div>
<span></span><h5>
Medical Transcription Time and Task Management.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ Medical Transcription Review and Editing.</h4><div><div><ul><li><div>
<span></span><h5>
Medical Transcription Review and Editing.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Medical Transcription Training

<p>ð <strong>Unlock Your Leadership Potential with the Duty Manager Course!</strong> ð</p><p>Are you ready to step into a role of responsibility and leadership? Do you aspire to manage teams efficiently while ensuring seamless operations? Look no further than our comprehensive <strong>Duty Manager</strong> course! Designed to equip you with the essential skills and knowledge needed to excel in managerial roles, this course is your gateway to a successful career in various industries.</p><p> </p><p>ð <strong>Benefits of Taking the Duty Manager Course:</strong></p><ol><li><strong>Leadership Mastery:</strong> Learn the art of effective leadership, including communication, decision-making, and team motivation. Develop the confidence to lead by example and inspire your team to achieve greatness.</li><li><strong>Operational Excellence:</strong> Gain insights into streamlining operations, optimizing resources, and maintaining high standards of service delivery. Discover techniques to enhance productivity while ensuring customer satisfaction.</li><li><strong>Crisis Management Skills:</strong> Acquire the ability to handle unexpected challenges and crises with grace and efficiency. Learn proven strategies to mitigate risks, solve problems, and maintain business continuity even in the most demanding situations.</li><li><strong>Strategic Thinking:</strong> Develop strategic thinking abilities to analyze situations, identify opportunities, and make informed decisions that drive organizational success. Master the art of long-term planning and execution to achieve sustainable growth.</li><li><strong>Industry-Relevant Knowledge:</strong> Stay ahead of the curve with up-to-date industry insights and best practices. Our course content is meticulously curated to address the specific needs and challenges faced by duty managers across various sectors.</li><li><strong>Networking Opportunities:</strong> Connect with fellow professionals and industry experts through our interactive learning platform. Build valuable relationships that can open doors to exciting career opportunities and collaborations.</li></ol><p> </p><p>ð¯ <strong>Who is this for?</strong></p><ul><li><strong>Aspiring Managers:</strong> Individuals who aspire to step into managerial roles and lead teams to success.</li><li><strong>Current Managers:</strong> Experienced managers looking to enhance their leadership skills and stay updated with the latest industry trends.</li><li><strong>Hospitality Professionals:</strong> Frontline staff, supervisors, and managers in the hospitality industry seeking to advance their careers and excel in duty management roles.</li><li><strong>Retail Managers:</strong> Retail professionals aiming to elevate their managerial capabilities and effectively oversee store operations.</li><li><strong>Facility Managers:</strong> Those responsible for managing facilities, such as office buildings, shopping centers, or recreational facilities, who want to enhance their managerial skills.</li><li><strong>Event Managers:</strong> Professionals involved in planning and executing events who wish to improve their ability to manage teams and resources effectively.</li><li><strong>Anyone Seeking Career Growth:</strong> Individuals from diverse backgrounds who recognize the value of strong leadership skills and wish to accelerate their career growth.</li></ul><p> </p><p>â­ <strong>Career Path:</strong></p><p>Upon completion of the Duty Manager course, you'll be equipped with the skills and knowledge to pursue various exciting career opportunities, including:</p><ul><li><strong>Duty Manager:</strong> Lead teams and oversee operations in industries such as hospitality, retail, facilities management, and events.</li><li><strong>Operations Manager:</strong> Manage day-to-day operations, optimize resources, and ensure efficiency across different sectors.</li><li><strong>Team Leader:</strong> Inspire and motivate teams to achieve goals and deliver exceptional results.</li><li><strong>Department Manager:</strong> Take charge of specific departments within organizations and drive performance and profitability.</li><li><strong>General Manager:</strong> Progress to higher-level management positions, overseeing entire business operations and strategic planning.</li></ul><p> </p><p>Invest in your future success today with our Duty Manager course and embark on a journey towards a fulfilling and rewarding career in leadership and management. Enroll now and unlock your potential to lead with confidence and competence! ð</p><p> </p><p><strong>FAQ (Frequently Asked Questions) - Duty Manager Course</strong></p><p><strong>Q1: What is a Duty Manager?</strong></p><p>A Duty Manager is a professional responsible for overseeing the operations of a business or organization during specific shifts or periods. They ensure that all tasks are completed efficiently, supervise staff members, handle customer inquiries or issues, and address any emergencies that may arise. Duty Managers often have a broad range of responsibilities and play a crucial role in maintaining the smooth operation of the establishment.</p><p><strong>Q2: What does a Duty Manager course entail?</strong></p><p>A Duty Manager course typically covers a variety of topics essential for individuals aspiring to work in managerial roles within various industries. These topics may include leadership skills development, conflict resolution, effective communication strategies, team management, customer service techniques, emergency response protocols, and organizational procedures. The course aims to equip participants with the knowledge and skills necessary to excel in a managerial position.</p><p><strong>Q3: Who can benefit from taking a Duty Manager course?</strong></p><p>Individuals from diverse professional backgrounds can benefit from enrolling in a Duty Manager course. Whether you are already working in a managerial role and seeking to enhance your skills or looking to transition into a managerial position, this course can provide valuable insights and knowledge. It is suitable for supervisors, team leaders, hospitality professionals, retail managers, administrative staff, and anyone interested in advancing their career in management.</p><p><strong>Q4: What are the career prospects after completing a Duty Manager course?</strong></p><p>Completing a Duty Manager course can significantly enhance your career prospects in various industries. With the acquired skills and knowledge, individuals can pursue opportunities such as Duty Manager roles in hotels, restaurants, retail stores, event venues, hospitals, airports, and other establishments requiring managerial oversight. Additionally, the leadership and management skills developed during the course can open doors to higher-level management positions in the future.</p><p><strong>Q5: Is prior experience required to enroll in a Duty Manager course?</strong></p><p>While prior experience in a managerial or supervisory role may be beneficial, it is not always necessary to enroll in a Duty Manager course. These courses are designed to cater to individuals at different stages of their careers, from beginners to seasoned professionals. Whether you are looking to enter the field of management or enhance your existing skills, a Duty Manager course can provide valuable insights and practical knowledge to help you succeed in your career aspirations.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Financial Management for Duty Managers</h4><div><div><ul><li><div>
<span></span><h5>
Financial Management for Duty Managers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Leadership and Team Management</h4><div><div><ul><li><div>
<span></span><h5>
Leadership and Team Management</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Conflict Resolution and Problem Solving</h4><div><div><ul><li><div>
<span></span><h5>
Conflict Resolution and Problem Solving</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Essential Skills for Duty Managers</h4><div><div><ul><li><div>
<span></span><h5>
Essential Skills for Duty Managers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Communication Skills for Duty Managers</h4><div><div><ul><li><div>
<span></span><h5>
Communication Skills for Duty Managers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Duty Manager

<p>Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Office Skills and Administration Essentials mega bundle.</p><p>This 30 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Office Skills and Administration Essentials bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area.</p><p>You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Office Skills and Administration Essentials bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector.</p><p><strong>This </strong><strong>Office Skills and Administration Essentials </strong><strong>Bundle consists of the following premium courses: </strong></p><ul><li>Course 01: Office Skills</li><li>Course 02: Admin, Secretarial &amp; PA</li><li>Course 03: Performance Management</li><li>Course 04: Team Management Advanced Training</li><li>Course 05: Business Etiquette &amp; Professionalism</li><li>Course 06: Information Management for Beginners</li><li>Course 07: Equality, Diversity and Discrimination</li><li>Course 08: Coaching &amp; Mentoring Diploma</li><li>Course 09: Presentation Skills - Present like a Pro</li><li>Course 10: Workplace Confidentiality Basics</li><li>Course 11: Critical Thinking &amp; Problem Solving</li><li>Course 12: Email Writing Training</li><li>Course 13: Public Speaking Course</li><li>Course 14: Corporate Leadership Training</li><li>Course 15: Corporate Risk And Crisis Management</li><li>Course 16: Cross-Cultural Awareness Course</li><li>Course 17: Meeting Management Online</li><li>Course 18: Minute Taking Masterclass</li><li>Course 19: Document Control and Management</li><li>Course 20: Touch Typing Training</li><li>Course 21: Line Management Diploma</li><li>Course 22: Facilities Management</li><li>Course 23: UK Employment Law</li><li>Course 24: Organisational Chaos Management</li><li>Course 25: Basic Communication Skills for Business</li></ul><p><strong>Moreover, this bundles include 5 career-focused courses:</strong></p><ul><li>Course 01: Career Development Plan Fundamentals</li><li>Course 02: CV Writing and Job Searching</li><li>Course 03: Interview Skills: Ace the Interview</li><li>Course 04: Video Job Interview for Job Seekers</li><li>Course 05: Create a Professional LinkedIn Profile</li></ul><p>Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today.</p><p><strong>Learning Outcomes</strong></p><p>This unique Office Skills and Administration Essentials mega bundle will help you to-</p><ul><li>Quench your thirst for knowledge</li><li>Be up-to-date about the latest advancements</li><li>Achieve your dream career goal in this sector</li><li>Know the applicable rules and regulations needed for a professional in this area</li><li>Acquire some valuable knowledge related to Office Skills and Administration Essentials to uplift your morale</li></ul><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free for all </strong><strong>30</strong><strong> courses</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Office Skills and Administration Essentials bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>The courses in this bundle has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Office Skills and Administration Essentials bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Office Skills</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Office Skills and Administration Essentials

<p>Feeling Stuck in Your Career? The Clinical Psychology, CBT, DBT &amp; Human Behaviour - 40 Courses  Bundle is Your Skill-Building Solution. This exceptional collection of <strong>4</strong><strong>0 premium courses</strong> is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle provides an engaging learning experience, helping you learn skills across various disciplines.</p><p>With Clinical Psychology, CBT, DBT &amp; Human Behaviour - 40 Courses  Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set.</p><p>By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Clinical Psychology, CBT, DBT &amp; Human Behaviour - 40 Courses bundle on your job life and career growth!</p><p><strong>This Clinical Psychology, CBT, DBT &amp; Human Behaviour - 40 Courses  Bundle Comprises the Following CPD Accredited Courses:</strong></p><ul><li><strong>Course 01</strong>: Clinical Psychology</li><li><strong>Course 02</strong>: Mental Health Care Training - MCA &amp; DOLS</li><li><strong>Course 03</strong>: Depression Counseling</li><li><strong>Course 04</strong>: Communication Skills in Health and Social Care</li><li><strong>Course 05</strong>: Domiciliary Care Support Worker</li><li><strong>Course 06</strong>: Psychology of Anxiety and Stress</li><li><strong>Course 07</strong>: Counselling Skills Training</li><li><strong>Course 08</strong>: Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course</li><li><strong>Course 09</strong>: Diploma in Dialectical Behaviour Therapy (DBT)</li><li><strong>Course 10</strong>: Emotional Intelligence and Human Behaviour</li><li><strong>Course 11</strong>: The Care Certificate Preparation</li><li><strong>Course 12</strong>: Mental Health Support Worker</li><li><strong>Course 13</strong>: Nursing Assistant Diploma</li><li><strong>Course 14</strong>: Adult Nursing Training</li><li><strong>Course 15</strong>: IsiXhosa for Healthcare: The Nurse</li><li><strong>Course 16</strong>: Nurse Prescribing</li><li><strong>Course 17</strong>: Medical Transcription</li><li><strong>Course 18</strong>: Medical Writing</li><li><strong>Course 19</strong>: Medical Terminology Training</li><li><strong>Course 20</strong>: Medical Law</li><li><strong>Course 21</strong>: Clinical Coding - Online Course</li><li><strong>Course 22</strong>: Observation Skills for Carers</li><li><strong>Course 23</strong>: Clinical Governance Course - Level 3</li><li><strong>Course 24</strong>: Medical &amp; Clinical Administration Diploma</li><li><strong>Course 25</strong>: Clinical Observations Skills</li><li><strong>Course 26</strong>: Consent Training in Healthcare Course</li><li><strong>Course 27</strong>: Introduction to Vaccination</li><li><strong>Course 28</strong>: Safe Handling of Medicines</li><li><strong>Course 29</strong>: Verification of Death Training for Nurses</li><li><strong>Course 30</strong>: Personal Hygiene</li><li><strong>Course 31</strong>: Public Health</li><li><strong>Course 32</strong>: Career Development Plan Fundamentals</li><li><strong>Course 33</strong>: CV Writing and Job Searching</li><li><strong>Course 34</strong>: Learn to Level Up Your Leadership</li><li><strong>Course 35</strong>: Networking Skills for Personal Success</li><li><strong>Course 36</strong>: Ace Your Presentations: Public Speaking Masterclass</li><li><strong>Course 37</strong>: Learn to Make a Fresh Start in Your Life</li><li><strong>Course 38</strong>: Motivation - Motivating Yourself &amp; Others</li><li><strong>Course 39</strong>: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes!</li><li><strong>Course 40</strong>: Decision Making and Critical Thinking</li></ul><p><strong>What will make you stand out?</strong></p><p>Upon completion of this online Clinical Psychology, CBT, DBT &amp; Human Behaviour - 40 Courses  Bundle, you will gain the following:</p><ul><li>CPD QS Accredited Proficiency with this Clinical Psychology, CBT, DBT &amp; Human Behaviour   Bundle </li><li>After successfully completing the Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of learning materials of this Clinical Psychology, CBT, DBT &amp; Human Behaviour Bundle</li><li>The online test with immediate results </li><li>You can study and complete the Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle at your own pace.</li><li>Study for the Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle using any internet-connected device, such as a computer, tablet, or mobile device.</li></ul><p>The  Clinical Psychology, CBT, DBT &amp; Human Behaviour - 40 Courses bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development.</p><p>Advance the future of learning with the  Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle, a comprehensive, complete collection of 40 courses. Each course in the Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience.</p><p>Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the  Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle offers the flexibility and convenience to learn at your own pace. Make the  Clinical Psychology, CBT, DBT &amp; Human Behaviour package your trusted partner in your lifelong learning journey.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Clinical Psychology, CBT, DBT &amp; Human Behaviour - 40 Courses  is perfect for:</p><ul><li>Expand your knowledge and skillset for a fulfilling career with the Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle.</li><li>Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle.</li><li>Discover your passion or explore new career options with the diverse learning opportunities in the Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle.</li><li>Learn on your schedule, in the comfort of your home - the Clinical Psychology, CBT, DBT &amp; Human Behaviour bundle offers ultimate flexibility for busy individuals.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Clinical Psychology, CBT, DBT &amp; Human Behaviour  bundle.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Clinical Psychology, CBT, DBT & Human Behaviour - 40 Courses Bundle!

<p>Feeling Stuck in Your Career? The Banking: Bank Teller and Digital Banking  Bundle is Your Skill-Building Solution. This exceptional collection of <strong>4</strong><strong>0 premium courses</strong> is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Banking, Bank Teller and Digital Banking bundle provides an engaging learning experience, helping you learn skills across various disciplines.</p><p>With Banking: Bank Teller and Digital Banking  Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Banking, Bank Teller and Digital Banking bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set.</p><p>By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Banking: Bank Teller and Digital Banking bundle on your job life and career growth!</p><p><strong>This Banking: Bank Teller and Digital Banking Bundle Comprises the Following CPD Accredited Courses:</strong></p><ul><li><strong>Course 01</strong>: Bank Teller</li><li><strong>Course 02</strong>: Introduction to Banking</li><li><strong>Course 03</strong>: Central Banking Monetary Policy</li><li><strong>Course 04</strong>: Digital Banking</li><li><strong>Course 05</strong>: Investment Banking</li><li><strong>Course 06</strong>: Banking and Finance Accounting Statements Financial Analysis</li><li><strong>Course 07</strong>: Insurance Agent Training</li><li><strong>Course 08</strong>: Key Account Management Course</li><li><strong>Course 09</strong>: Anti-Money Laundering (AML) Training</li><li><strong>Course 10</strong>: Finance Principles</li><li><strong>Course 11</strong>: Financial Analysis : Finance Reports</li><li><strong>Course 12</strong>: Financial Statements Fraud Detection Training</li><li><strong>Course 13</strong>: Credit Analyst</li><li><strong>Course 14</strong>: Overcome Payment Fraud and Risks</li><li><strong>Course 15</strong>: Debt Management - Online Course</li><li><strong>Course 16</strong>: Hacked Credit and Debit Card Recovery Course</li><li><strong>Course 17</strong>: Internal Audit Skills Diploma</li><li><strong>Course 18</strong>: Compliance &amp; Business Risk Management</li><li><strong>Course 19</strong>: Advanced Tax Accounting</li><li><strong>Course 20</strong>: Introduction to Accounting</li><li><strong>Course 21</strong>: Xero Accounting and Bookkeeping Online</li><li><strong>Course 22</strong>: Sage 50 Accounts</li><li><strong>Course 23</strong>: Introduction to VAT</li><li><strong>Course 24</strong>: Capital Budgeting &amp; Investment Decision Rules</li><li><strong>Course 25</strong>: Customer Relationship Management (CRM)</li><li><strong>Course 26</strong>: Know Your Customer (KYC)</li><li><strong>Course 27</strong>: Raise Money and Valuation for Business</li><li><strong>Course 28</strong>: Stock Market Investment</li><li><strong>Course 29</strong>: Stock Trading &amp; Investing</li><li><strong>Course 30</strong>: Document Control</li><li><strong>Course 31</strong>: Excel for Bookkeeping</li><li><strong>Course 32</strong>: Data Analysis and Forecasting in Excel</li><li><strong>Course 33</strong>: Career Development Plan Fundamentals</li><li><strong>Course 34</strong>: CV Writing and Job Searching</li><li><strong>Course 35</strong>: Learn to Level Up Your Leadership</li><li><strong>Course 36</strong>: Networking Skills for Personal Success</li><li><strong>Course 37</strong>: Ace Your Presentations: Public Speaking Masterclass</li><li><strong>Course 38</strong>: Learn to Make a Fresh Start in Your Life</li><li><strong>Course 39</strong>: Motivation - Motivating Yourself &amp; Others</li><li><strong>Course 40</strong>: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes!</li></ul><p><strong>What will make you stand out?</strong></p><p>Upon completion of this online Banking: Bank Teller and Digital Banking  Bundle, you will gain the following:</p><ul><li>CPD QS Accredited Proficiency with this Banking, Bank Teller and Digital Banking Bundle </li><li>After successfully completing the Banking, Bank Teller and Digital Banking bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of learning materials of this Banking, Bank Teller and Digital Banking Bundle</li><li>The online test with immediate results </li><li>You can study and complete the Banking, Bank Teller and Digital Banking bundle at your own pace.</li><li>Study for the Banking, Bank Teller and Digital Banking bundle using any internet-connected device, such as a computer, tablet, or mobile device.</li></ul><p>The  Banking: Bank Teller and Digital Banking bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development.</p><p>Advance the future of learning with the  Banking, Bank Teller and Digital Banking bundle, a comprehensive, complete collection of 40 courses. Each course in the Banking, Bank Teller and Digital Banking bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience.</p><p>Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the  Banking, Bank Teller and Digital Banking bundle offers the flexibility and convenience to learn at your own pace. Make the  Banking, Bank Teller and Digital Banking package your trusted partner in your lifelong learning journey.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Banking: Bank Teller and Digital Banking  is perfect for:</p><ul><li>Expand your knowledge and skillset for a fulfilling career with the Banking, Bank Teller and Digital Banking bundle.</li><li>Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Banking, Bank Teller and Digital Banking bundle.</li><li>Discover your passion or explore new career options with the diverse learning opportunities in the Banking, Bank Teller and Digital Banking bundle.</li><li>Learn on your schedule, in the comfort of your home - the Banking, Bank Teller and Digital Banking bundle offers ultimate flexibility for busy individuals.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Banking, Bank Teller and Digital Banking  bundle.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Banking: Bank Teller and Digital Banking

<p>Landing on this page shows your eagerness to learn. This <strong>Facilities Management</strong> course package is here to surprise you. Because we're providing 20 top-notch courses in 1 bundle! This course can be your best investment in self-development which takes only a small portion of your time and pounds.</p><p>Facilities Management is a dynamic task and requires adaptation with instant difficulties. Studying this complete 20 courses package will give you the confidence to address the problems on the way.</p><p>Enrol in this course bundle and explore the high-quality materials and learn each management indicator with us. The assessment set-up of this course will assure you of your progress.</p><p>Increase your chances to stand out from the crowd today!</p><p><strong>Learning Outcome:</strong></p><p>The benefits this package of <strong>Facilities Management </strong>course is supposed to bring you at the end are:</p><ul><li>Overall familiarity with the industry operation</li><li>A strong foundation of all the tools and techniques of facilities management</li><li>Enhanced and polished work culture and communication skills</li><li>Knowledge of laws and regulations in the related field</li><li>Ability to handle cross-cultural diversity and conflicts at work</li></ul><p>This Facilities Management course bundle assures you that all the courses here will benefit you. Every course material is going to add value to your purpose. You only need to choose where to start.</p><p><strong>This Facilities Management Bundle Consists of the following Premium courses:</strong></p><p><strong> Course 01:</strong> Facilities Management Level 3</p><p><strong> Course 02:</strong> Diploma in Lean Process and Six Sigma</p><p><strong> Course 03:</strong> Quality Management</p><p><strong> Course 04:</strong> Quality Tools and Problem-Solving Methods</p><p><strong> Course 05:</strong> SAP Controlling (CO) - Product Costing S4HANA</p><p><strong> Course 06:</strong> Process Improvement: Reduce Waste</p><p><strong> Course 07:</strong> Compliance &amp; Business Risk Management</p><p><strong> Course 08:</strong> Commercial Law 2021</p><p><strong> Course 09: </strong>Performance Management</p><p><strong> Course 10:</strong> Project Management</p><p><strong> Course 11: </strong>People Management Skills Level 3</p><p><strong> Course 12: </strong>Assertiveness and Self-Confidence Development</p><p><strong> Course 13:</strong> Conflict Management</p><p><strong> Course 14:</strong> Cross-Cultural Awareness Training</p><p><strong> Course 15: </strong>Operations Management</p><p><strong> Course 16:</strong> Paralegal</p><p><strong> Course 17: </strong>Change Management</p><p><strong> Course 18: </strong>Positive Psychology Masterclass</p><p><strong> Course 19: </strong>Time Management</p><p><strong> Course 20:</strong> Effective Communication Skills</p><p>So don't be late to make your smart move by choosing this <strong>Facilities Management</strong> course package and scaling up your skill.</p><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*20 = £120)</strong></li><li><strong>Hard Copy Certificate: Free (For The Facilities Management Level 3 Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        200 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>People from any background can take this course package. No specific educational qualification is required to study this Facilities Management bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Facilities Management course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Some of the popular careers where you can use the skills and knowledge gained from the Facilities Management course package are as follows:</p><ul><li>Facilities Manager</li><li>Leisure Centre Assistant</li><li>Outdoor Activities Instructor</li><li>Museum Attendant</li><li>Caretaker/Security Manager</li><li>And many more!</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>Facilities Management Level 3</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Managing Quality Planning with Lean Six Sigma in Facilities Management

<p>Give a compliment to your career and take it to the next level. This<strong> Quality Assurance and Quality Control Training for QA Managers </strong>bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Quality Assurance and Quality Control Training for QA Managers bundle will help you stay ahead of the pack.</p><p>Throughout the Quality Assurance and Quality Control Training for QA Managers programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector.</p><p>Along with this Quality Assurance and Quality Control Training for QA Managers course, you will get <strong>10 premium courses, an original </strong><strong>hardcopy</strong>, <strong> 11 PDF certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p><p><strong>This Quality Assurance and Quality Control Training for QA Managers Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01: </strong>Quality Assurance</li><li><strong> Course 02: </strong>Quality Management</li><li><strong> Course 03: </strong>Construction Site Management, Supervision and Safety Diploma</li><li><strong> Course 04: </strong>Quality Management and Strategic Training - ISO 9001</li><li><strong> Course 05: </strong>Quality Tools and Problem Solving Methods</li><li><strong> Course 06: </strong>Diploma in Lean Process and Six Sigma</li><li><strong> Course 07: </strong>Process Improvement: Reduce Waste</li><li><strong> Course 08: </strong>Facilities Management Level 3</li><li><strong> Course 09: </strong>Compliance &amp; Business Risk Management</li><li><strong> Course 10: </strong>Commercial Law 2021</li><li><strong> Course 11: </strong>Performance Management</li><li><strong> Course 12: </strong>People Management Skills Level 3</li><li><strong> Course 13: </strong>GDPR Data Protection Level 5</li><li><strong> Course 14: </strong>Time Management</li></ul><p>Enrol now in Quality Assurance and Quality Control Training for QA Managers to advance your career, and use the premium study materials from Apex Learning.</p><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Quality Assurance and Quality Control Training for QA Managers expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.</p><p><strong>Curriculum:</strong></p><p><strong>Course 01: Quality Assurance</strong></p><ul><li>Introduction (Various Types of Testing)</li><li>Functional Testing</li><li>Rally Tool (Part - I)</li><li>Rally Tool (Part - II)</li><li>Documentation</li><li>Waterfall Methodology</li><li>Agile Methodology Introduction</li><li>QA Revision</li><li>Introduction to QTP</li><li>Introduction to LoadRunner</li></ul><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Quality Assurance and Quality Control Training for QA Managers bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Quality Assurance and Quality Control Training for QA Managers course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Quality Assurance and Quality Control Training for QA Managers expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course (<strong>Quality Assurance</strong>) absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Quality Assurance</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Quality Assurance and Quality Control Training for QA Managers

<p>Give a compliment to your career and take it to the next level. This<strong> Coaching &amp; Mentoring </strong>bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Coaching &amp; Mentoring skills for your next job or elevate your skills for your next promotion, this Coaching &amp; Mentoring bundle will help you stay ahead of the pack.</p><p>Along with this Coaching &amp; Mentoring course, you will get <strong>19 premium courses, an original </strong><strong>hardcopy</strong>, <strong>20 PDF certificates (Main Course + Additional Courses) </strong>Student ID card as gifts.</p><p><strong>This Coaching &amp; Mentoring Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01: </strong>Coaching &amp; Mentoring</li><li><strong> Course 02: </strong>Life Coaching | Online Course</li><li><strong> Course 03: </strong>Train the Trainer</li><li><strong> Course 04: </strong>Teach Anybody Anything</li><li><strong> Course 05: </strong>Training Techniques for Beginners</li><li><strong> Course 06: </strong>Personal Leadership and Influencing Skills</li><li><strong> Course 07: </strong>Motivation Skills</li><li><strong> Course 08: </strong>Resilience Masterclass</li><li><strong> Course 09: </strong>Leadership and Management Training Course</li><li><strong> Course 10: </strong>Counselling for Child and Adolescents</li><li><strong> Course 11: </strong>Effective Communication Skills</li><li><strong> Course 12: </strong>Positive Psychology Masterclass</li><li><strong> Course 13: </strong>Train the Trainer - Part 1</li><li><strong> Course 14: </strong>Train the Trainer - Part 2</li><li><strong> Course 15: </strong>Virtual Training Masterclass</li><li><strong> Course 16: </strong>Train the Trainer Recharge: The Healthy Trainer</li><li><strong> Course 17: </strong>Bereavement Counselling</li><li><strong> Course 18: </strong>Self Esteem and Assertiveness Development - Level 4</li><li><strong> Course 19: </strong>Problem Solving and Decision Making</li><li><strong> Course 20: </strong>Time Management</li></ul><p>Enrol now in Coaching &amp; Mentoring to advance your career, and use the premium study materials from Apex Learning.</p><p><strong>Coaching &amp; Mentoring</strong></p><p>The Coaching &amp; Mentoring bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Coaching &amp; Mentoring expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Coaching &amp; Mentoring from any place in your own time without travelling for classes.</p><p><strong>Coaching &amp; Mentoring Course Curriculum:</strong></p><p><strong>Life Coaching and Personal Development</strong></p><ul><li>Module 01: Introduction to Coaching and Mentoring</li><li>Module 02: Coaching and Mentoring: Objectives &amp; Processes</li><li>Module 03: Ethical Aspects of Coaching and Mentoring</li><li>Module 04: Coaching and Mentoring Models</li><li>Module 05: Effective Communication Skills</li><li>Module 06: Personal Skills</li><li>Module 07: Management Skills</li><li>Module 08: Functional Skills<strong><br /></strong></li></ul><p><strong>Certificate:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*20 = £120)</strong></li><li><strong>Hard Copy Certificate: Free (For The Teaching Assistant: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        200 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Coaching &amp; Mentoring</strong></p><p>Anyone from any background can enrol in this Coaching &amp; Mentoring bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Coaching &amp; Mentoring</strong></p><p>This Coaching &amp; Mentoring course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Coaching &amp; Mentoring</strong></p><p>Having Coaching &amp; Mentoring expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>Teaching Assistant</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Level 5 Certificate in Coaching and Mentoring - CPD Certified

<p>Did you know that businesses lose an estimated<strong> $75 billion each year </strong>due to poor customer service? Providing excellent customer care not only fosters loyalty but also has a direct impact on a company's bottom line. So, remember, investing in exceptional customer service isn't just good practice-it's good business!</p><p>In a world where every interaction counts, mastering the art of Customer Care Skills and Telephone Etiquette is akin to wielding a superpower in the realm of business. </p><p><strong>Join us in this journey towards mastery, where each module is a revelation, and each lesson a gem waiting to be uncovered. Elevate your customer service game and set yourself apart in a world where exceptional service is the ultimate currency.</strong></p><p><strong>Key Features:</strong></p><ul><li>CPD Certified</li><li>Instant e-certificate and hard copy dispatch by next working day</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Course Curriculum</strong></p><ul><li><strong>Module 01:</strong> Introduction to Customer Service</li><li><strong>Module 02:</strong> What's Different about Good Customer Service?</li><li><strong>Module 03:</strong> Customer Service Communication Strategies</li><li><strong>Module 04:</strong> Establishing Your Attitude</li><li><strong>Module 05:</strong> Identifying and Addressing Customer Needs</li><li><strong>Module 06:</strong> In-Person Customer Service</li><li><strong>Module 07:</strong> Providing Electronic Customer Service</li><li><strong>Module 08:</strong> Aspects of Phone Etiquette</li><li><strong>Module 09:</strong> Building Rapport Over the Phone</li><li><strong>Module 10:</strong> Inbound and Outbound Calls</li><li><strong>Module 11:</strong> Active Listening and Managing Tough Callers</li><li><strong>Module 12:</strong> Managing Interoffice Calls and Voicemail</li><li><strong>Module 13:</strong> Problem Solving over the Phone</li><li><strong>Module 14:</strong> Intra Organisation Dealings</li><li><strong>Module 15:</strong> Measuring Customer Service</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand fundamental principles of effective customer service communication strategies.</li><li>Develop appropriate attitudes and behaviours for handling customer interactions professionally.</li><li>Acquire skills to identify and fulfil diverse customer needs efficiently.</li><li>Master telephone etiquette including rapport building and active listening techniques.</li><li>Demonstrate proficiency in managing inbound and outbound calls effectively.</li><li>Implement problem-solving strategies to resolve customer issues over the phone.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Course<strong>,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.</p><p><strong>Assessment</strong></p><p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Customer service representatives</li><li>Call centre agents</li><li>Receptionists</li><li>Administrative assistants</li><li>Sales associates</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative</li><li>Call Centre Operator</li><li>Receptionist</li><li>Sales Assistant</li><li>Administrative Assistant</li><li>Customer Experience Manager</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.<br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Customer Care Skills and Telephone Etiquette Training Course

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 24-26 September

Standard

Early Bird

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Is this course accredited and recognised?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Yes, this course is fully approved by&nbsp;</span><a href="https://cpduk.co.uk/" target="_blank" style="color: var(--tw-prose-links); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--tw-prose-links);">CPD</a><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><figure style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><img src="https://www.intellelearn.com/storage/images/pages/C0icCtUqbmA2C7tNRUo83sIFRgRFFBCKbVOEyYNd.jpg" data-image="uo8h93eydh2q" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">How long will this course take me?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Roughly 1 hour. But you don&#39;t have to do it all in one go.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Who should take this course?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Anyone who wants to improve how they think and learn. There are no entry requirements.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Course Topics</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">We build our courses so that you&#39;re able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Team Building Ability</li><li fr-original-style="" style="box-sizing: border-box;">Team Approach to Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Structured and Proven Process</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Improved Quality Performance</li><li fr-original-style="" style="box-sizing: border-box;">Financial Savings</li></ul><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Aims of the Training Course</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Understand the types of problems that can affect a business and the effect of unresolved problems on business performance</li><li fr-original-style="" style="box-sizing: border-box;">Describe the benefits of adopting a structured approach to team problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced understanding of the issues and a structured approach to generating better solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to apply the appropriate problem-solving technique</li></ul>

Intellelearn

Lean Awareness

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.


Structured Problem Solving

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>Overview<p>Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality</p><p>This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, &amp; analyzing data will be covered during class.<br /></p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Workshop Objectives</li></ul><h4>The Problem Solving Method</h4><ul><li>What is a Problem?</li><li>What is Creative Problem Solving?</li><li>What are the Steps in the Creative Solving Process?</li><li>Case Study</li><li>Module Two: Review Questions</li></ul><h4>Information Gathering</h4><ul><li>Understanding Types of Information</li><li>Identifying Key Questions</li><li>Methods of Gathering Information</li><li>Case Study</li><li>Module Three: Review Questions</li></ul><h4>Problem Definition</h4><ul><li>Defining the Problem</li><li>Determining Where the Problem Originated</li><li>Defining the Present State and the Desired State</li><li>Stating and Restating the Problem</li><li>Analyzing the Problem</li><li>Writing the Problem Statement</li><li>Case Study</li><li>Module Four: Review Questions</li></ul><h4>Preparing for Brainstorming</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (I)</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (II)</h4><ul><li>The Morphological Matrix</li><li>The Six Thinking Hats</li><li>The Blink Method</li><li>Case Study</li><li>Module Seven: Review Questions</li></ul><h4>Analyzing Solutions</h4><ul><li>Developing Criteria</li><li>Analyzing Wants and Needs</li><li>Using Cost/Benefit Analysis</li><li>Case Study</li><li>Module Eight: Review Questions</li></ul><h4>Selecting a Solution</h4><ul><li>Doing a Final Analysis</li><li>Paired Comparison Analysis</li><li>Analyzing Potential Problems</li><li>Case Study</li><li>Module Nine: Review Questions</li></ul><h4>Planning Your Next Steps</h4><ul><li>Identifying Tasks</li><li>Identifying Resources</li><li>Implementing, Evaluating, and Adapting</li><li>Case Study</li><li>Module Ten: Review Questions</li></ul><h4>Creating a Performance Plan</h4><ul><li>Planning the Follow-Up Meeting</li><li>Celebrating Successes</li><li>Identifying Improvements</li><li>Case Study</li><li>Module Eleven: Review Questions</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Lessons Learned</li></ul></div>

Nexus Human

Creative Thinking

Problem Solving

8D Problem Solving

Creative Design

Creativity

Creativity & Innovation

Creative Problem Solving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Empower UK Employment Training

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

<p>Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.</p><h3>Learning Objectives</h3><p>Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Problem Solving: Four Stages of Creative Problem Solving

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

<section>
<div>
<p>We can coach you in your use of Solution Circles, Insights and Solution Circles and Circle of Adults.</p><p>These are in-depth processes that support professional teams to problem solve together around a young person presenting with complex social, emotional and behavioural needs. </p><p>These reflective problem solving processes differs from other person centred planning processes in that the child and family are not present. These processes are for stuck teams trying to figure out issues where they need to be very honest with each other, share their emotions, state their greatest fears and struggles in a safe situation. Whilst it is good practice to let a family know that they are being talked about in a meeting - they need to know that this is the professionals <em>sorting themselves</em> out for their benefit and not a time for them to participate. If they insist on being present then talk to us about our emerging Family Circles work.</p><p>These innovative processes enable adults involved in working with the young person to reflect and hypothesise about this young person's needs. This leads to joint problem-solving around ways forward to support this young person in their educational setting.</p><p>Circle of Adults uses a structured process and graphic facilitation to guide staff through a set of key questions to reach a deeper understanding of a young person's behaviour and needs. This deeper understanding is used to generate new strategies for the team's work with the young person.</p><p><br /></p><p>Examples of feedback from staff who have attended the sessions include:</p><p> </p><p><em>The session was very helpful in planning ways forward and empowered for staff (Headteacher of a Devon primary school)</em></p><p><em>It is the first time that we have shared how this behaviour impacts on us and it's good to know how we can support each other (Devon primary school teacher)</em></p><p><em>Brilliant! Getting staff to agree and adhere to common strategies is the key to success (Teacher in specialist provision in Torbay)</em></p><p><br /></p>
</div>
</section>

Inclusive Solutions

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

UK Wide Travel Costs

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Visioning and Problem Solving</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;The question is not should they be here anymore. Now it&rsquo;s how can we figure out how best to include them?&rsquo;</p></blockquote><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">A great day &ndash; going away buzzing with ideas</p></blockquote><p fr-original-style="text-align: center;" style="text-align: center; font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/RrpI3FCcJBg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p><blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Excellent!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Inspirational!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Informative!</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding problem solving around inclusion in mainstream settings</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues</li><li fr-original-style="" style="box-sizing: border-box;">Learn new problem solving processes</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support teams</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community workers and carers</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we work out how to include this child best?</li><li fr-original-style="" style="box-sizing: border-box;">Is there a more structured way to run this meeting?</li><li fr-original-style="" style="box-sizing: border-box;">Can we explore the emotional impact the person is having on us and still agree strategies?</li><li fr-original-style="" style="box-sizing: border-box;">How can I get unstuck from this problem?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day will cover:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Solution Circles</li><li fr-original-style="" style="box-sizing: border-box;">Solution Focused approaches</li><li fr-original-style="" style="box-sizing: border-box;">Synectics &ndash; using analogies and out of the box creativity</li><li fr-original-style="" style="box-sizing: border-box;">Circles of Adults</li><li fr-original-style="" style="box-sizing: border-box;">Using Imagination to solve problems</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/training/circles-of-adults/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">CIRCLES OF ADULTS</a></p>

PROBLEM SOLVING TOOLS AND TECHNIQUES

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<p style="color: rgb(80, 54, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">This practical course is perfect if you are overwhelmed by options and have difficulty making decisions. Our trainers bring useful tools and techniques to the rescue, making problem solving and decision making a breeze.</p><ul style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Different ways to define and analyse problems</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Is the problem ours to solve?</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Being clear about solutions &ndash; Would Like, Want and Must-Have</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Using brainstorming, problem solving and creative thinking techniques</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Evaluate all the options using simple criteria</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Information overload and how to avoid it</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Decision making techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;">4 weeks - 1 session a week (3hrs live online)</div><h2 style="color: rgb(35, 73, 109); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 73, 109);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course is also available as in-house training at a fixed cost for up to 12 delegates.&nbsp;</span><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Email us&nbsp;for more information. <a href="mailto:admin@sterlingtraining.org" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">admin@sterlingtraining.org</a>.uk</span></h2>

Sterling Training

Tools and techniques to make solving problems and decision-making a breeze!

Problem Solving and Decision Making

<div><div id="commonContent"><h3>Overview</h3><p>With the ever-increasing demand for Problem Solving in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving  may be.</p><p>Learning about Problem Solving  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Problem Solving  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Problem Solving  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Problem Solving  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Problem Solving ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Problem Solving ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Problem Solving , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Problem Solving  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - The Creative Problem Solving and Decision Making</h4><div><div><ul><li><div>
<span></span><h5>
The Creative Problem Solving and Decision Making</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - The Problem Solving Model</h4><div><div><ul><li><div>
<span></span><h5>
The Problem Solving Model</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Problem Solving Tools and Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Problem Solving Tools and Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Making Good Decisions</h4><div><div><ul><li><div>
<span></span><h5>
Making Good Decisions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Developing Critical Thinking Skills</h4><div><div><ul><li><div>
<span></span><h5>
Developing Critical Thinking Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Understanding Creativity and Innovation</h4><div><div><ul><li><div>
<span></span><h5>
Understanding Creativity and Innovation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Creativity and Innovation in Business</h4><div><div><ul><li><div>
<span></span><h5>
Creativity and Innovation in Business</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Individual and Group Techniques for Creativity</h4><div><div><ul><li><div>
<span></span><h5>
Individual and Group Techniques for Creativity</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

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