5867 Courses

The inclusion of children with Down syndrome - expectations of behaviour By considering the learning profile of a child with Down syndrome and looking at areas of need this one day course will aim to address areas where difficult behaviours may develop. It will look at expectations, appropriate behaviour, including self help skills and go on to outline positive strategies by focusing on wanted behaviour.

Learning AWS VPC would be your stepping stone into an AWS career. A good understanding of VPC and its components is a MUST going into any AWS certification. Get started with Amazon VPC and prepare for certification with the help of this comprehensive course. There are no prerequisite requirements for this course.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving