Name: Extended Diploma in Customer Service
Price: 25 GBP
Availability: InStock

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p> <p>Give a compliment to your career and take it to the next level. This Marketing will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this course will help you keep ahead of the pack.</p> <p>Marketing incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this course will add extra value to your resume to stand out to potential employers.</p> <p>Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat into the competition.</p> <p>Along with this course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p> <p><strong>Courses are included in this Marketing Bundle?</strong></p> <ul> <li><strong>Course 1</strong>: Marketing Fundamentals</li><li><strong>Course 2</strong>: Business Branding</li><li><strong>Course 3</strong>: Social Media Marketing Training</li><li><strong>Course 4</strong>: Phone-Based Customer Service</li><li><strong>Course 5</strong>: Sales: Psychology of Customers</li><li><strong>Course 6</strong>: Facilities Management Level 3</li><li><strong>Course 7</strong>: Applied Business Analysis Diploma</li><li><strong>Course 8</strong>: The Formula to Talk with Strangers</li><li><strong>Course 9</strong>: Effective Communication Skills Diploma</li><li><strong>Course 10</strong>: Stress Management Training</li><li><strong>Course 11:</strong> Decision-Making</li></ul> <p>So, enrol now to advance your career!</p> <p><strong>Benefits you'll get choosing Apex Learning for this Marketing:</strong></p> <ul> <li>One payment, but lifetime access to 11 CPD courses</li><li>Certificate, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable and in-demand skills without leaving your home.</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free </strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul> <p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p> <p>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.</p><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Marketing expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.</p> <p><strong>Curriculum:</strong></p> <p><strong>Course 1: Marketing Fundamentals</strong></p> <ul> <li>Introduction</li><li>Definitions</li><li>Traditional vs Contemporary</li><li>Marketing Management Orientations</li><li>Understand your Customers</li><li>Segmentation</li></ul> <p><strong>Course 2: Business Branding</strong></p> <ul> <li>Business Course Promo Video</li><li>Chapter1</li><li>Chapter2</li><li>Chapter3</li><li>Chapter4</li><li>Chapter5</li><li>Chapter6</li><li>Chapter7</li><li>Chapter8</li><li>Chapter9</li><li>Chapter10</li><li>Chapter11</li></ul> <p><strong>Course 3: Social Media Marketing Training <br /></strong></p> <ul> <li>Module 01: Social Media Marketing</li><li>Module 02: Sales Psychology</li><li>Module 03: Business Branding</li><li>Module 04: Search Engine Optimization</li><li>Module 05: Facebook Marketing</li><li>Module 06: YouTube Marketing</li><li>Module 07: Instagram Marketing</li><li>Module 08: Twitter Marketing</li><li>Module 09: Pinterest Marketing</li><li>Module 10: LinkedIn Marketing</li><li>Module 11: Quora Marketing</li></ul> <p><strong>Course 4: Phone-Based Customer Service</strong></p> <ul> <li>Introduction to Customer Service</li><li>What's Different about Good Customer Service?</li><li>Customer Relationship Management</li><li>Customer Service Communication Strategies</li><li>Aspects of Phone Etiquette</li><li>Building Rapport Over the Phone</li><li>Inbound and Outbound Calls</li></ul> <p><strong>Course 5: Sales: Psychology of Customers<br /></strong></p> <ul> <li>Introduction</li><li>Introducing A.S.K - concentrating on 'A' for ATTRACT.</li><li>Section 3 The 'S' of A.S.K. - SERVING</li><li>Section 4 The K of A.S.K</li><li>Section 5 ...And lastly...</li></ul> <p><strong>Course 6: Facilities Management Level 3</strong></p> <ul> <li>Module 01: Introduction to Facility Management</li><li>Module 02: Space Management</li><li>Module 03: Managing Workplace Services</li><li>Module 04: Human Resource and Contract Management</li><li>Module 05: Lease Purchase and Vendor Management</li><li>Module 06: Health and Safety at Work</li><li>Module 07: Sustainable Facility Management</li><li>Module 08: Maintenance and Repairs</li><li>Module 09: Project Management</li><li>Module 10: Business Development and Succession Planning</li></ul> <p><strong>Course 7: Applied Business Analysis Diploma</strong></p> <ul> <li>Introduction to Business Analysis</li><li>Business Processes</li><li>Business Analysis Planning and Monitoring</li><li>Strategic Analysis and Product Scope</li><li>Solution Evaluation</li><li>Investigation Techniques</li></ul> <p><strong>Course 8: The Formula to Talk with Strangers</strong></p> <ul> <li>Course Overview</li><li>Marketing The Formula</li><li>Summary</li><li>End</li></ul> <p><strong>Course 9: Effective Communication Skills Diploma</strong></p> <ul> <li>Business Communication</li><li>Verbal and Non-verbal Communication</li><li>Written Communication</li><li>Electronic Communication</li><li>Communicating with Graphic</li><li>Effectively Working for Your Boss</li></ul> <p><strong>Course 10: Stress Management Training</strong></p> <ul> <li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li><li>Still MORE Stress Reduction Techniques</li><li>BONUS Video &amp; Wrap Up!</li><li>Special LIVE Bonus Video!</li></ul> <p><strong>Course 11: Decision-Making</strong></p> <ul> <li>What is Decision Making?</li><li>Stress and Its Impact</li><li>Time Stress and Decision Making</li><li>Personal Level Decision making Under Stress</li><li>Organisational Level Decision making Under Stress</li><li>Decision Making for Conflict Management</li></ul><h2>
        
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    </h2>

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                                        110 CPD hours / points
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                                            Accredited by CPD Quality Standards
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                             <p>Anyone from any background can enrol in this bundle.</p> 
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                             <p>This course has been designed to be fully compatible with tablets and smartphones.</p> 
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                             <p>Having these various certifications will increase the value in your CV and open you up to multiple job sectors.</p> 
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                                    <h4>Certificate of completion</h4>
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            Digital certificate -
            Included
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Apex Learning

Marketing - CPD Accredited

General Admission

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			<h4><b>Diploma in Telephone Etiquette for Customer Service</b></h4>
<p><span>Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field? Do you want to know the manners and etiquettes of telephone communication? Do you need to learn the proper behaviors of a phone conversation? This course is designed for the learners who want to know the details about telephone manner or etiquette.</span></p>
<h3><b>Course Description:</b></h3>
<p><span>The course covers professional telephone techniques and calls handling etiquette, with an emphasis on customer service. If you or your staffs have to deal with clients either face to face or over the telephone, then this course will help you to develop a customer caring attitude to delivering service appropriately and consistently. The course teaches the methods and techniques to increase your etiquette so that you can handle customers accurately.  You will learn the basics of phrasing and listening skills and will be confident enough to apply the knowledge in your real life. By the end of the course, you will be an expert in telephone etiquettes and can talk with the clients professionally.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Accredited Diploma in Customer Service: Telephone Etiquette</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Customer Service: Telephone Etiquette into </span><b>12</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>11 hours, 40 minutes</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Accredited Diploma in Customer Service: Telephone Etiquette</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Accredited Diploma in Customer Service: Telephone Etiquette </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Accredited Diploma in Customer Service: Telephone Etiquette</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p>
<p> </p><table>				<tbody><tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Using Proper Phone Language</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Eliminate Phone Distractions</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Inbound Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Handling Rude or Angry Callers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Eight - Handling Interoffice Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Handling Voicemail Messages</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Ten - Methods of Training Employees</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Eleven - Correcting Poor Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
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					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam-Accredited Diploma in Customer Service: Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam-Accredited Diploma in Customer Service: Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Certificate in Further Education & Training (Cert Ed)

Certificate in Education & Training (CET)

Diploma in Education & Training (DET)

Professional Skills Course (PSC)

Diploma in Professional Studies (DPS)

ICDL (International Certification of Digital Literacy)

Accredited Diploma in Customer Service: Telephone Etiquette

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			<blockquote><p>Anyone who wants to have their own business should know the proper business etiquette. Even if you are just an employee, you need to be professional and learn business etiquette. Either way, you will be benefiting from this course. You will learn about etiquette and know how etiquette can be an asset to your company. You will also know the guidelines to make effective introductions. Know how to give a good impression and minimise nervousness during social interactions. You will also know all the basic types of communication and appropriate way to deal with it through this course. In this course you will learn the necessary skills, knowledge and information about Business Etiquette.</p></blockquote>
<h3><b>Course Highlights</b></h3>
<p><b>Accredited Diploma in Business Etiquette</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Business Etiquette into </span><b>13</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>10 hours, 10 minutes</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Accredited Diploma in Business Etiquette</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Accredited Diploma in Business Etiquette </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Accredited Diploma in Business Etiquette</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p><table>				<tbody><tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
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					<td>Module Two - Understanding Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td>Module Three - Networking for Success</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Four - The Meet and Greet</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
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					<td>Module Five - The Dining in Style</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
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					<td>Module Six - Eating Out</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
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					<td>Module Seven - Business Email Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td>Module Eight - Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Nine - The Written Letter</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td>Module Ten - Dressing for Success</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td>Module Eleven - International Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
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					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Activities</td>
				</tr>
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					<td><i></i></td>
					<td>Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam-  Accredited Diploma in Business Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam-  Accredited Diploma in Business Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

Diploma for School Business Leaders (DSBM)

Trainers Course

Business English

Accredited Diploma in Business Etiquette

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				<p><span>Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This </span><b>Online Call Centre Training Course </b><span>is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties.</span></p><p><span>Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times.</span></p><p><span>By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette.</span></p><p><b>Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses!</b></p>					</div>
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			<h2>What You Will Learn</h2>		</div>
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			<h2><span id="docs-internal-guid-1bebec53-7fff-054b-966f-658d74e02204"><span>This </span><span>Call Centre Training Course </span><span>is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more.</span></span></h2>		</div>
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										<span>How to Speak Like a Star</span>
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										<span>How to Handle Rude or Angry Callers</span>
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										<span>An Introduction to Basic Telephone Etiquette</span>
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										<span>Skills Required to Work in a Professional Call Centre</span>
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										<span>Providing Excellent Telephone Customer Service</span>
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										<span>Methods of Training Employees</span>
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										<span>Ways to Eliminate phone Distractions</span>
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			<h2>Why You Should Choose This Course From iStudy</h2>		</div>
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			<h2>Study at your own pace</h2>		</div>
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			<h2>Full Tutor support on weekdays 
(Monday - Friday)</h2>		</div>
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			<h2>Fully compatible with any device</h2>		</div>
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			<h2>Free Printable PDF Certificate immediately 
after completion</h2>		</div>
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			<h2>No prior qualifications are needed to take 
this course</h2>		</div>
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			<h2>No hidden fees or exam charges</h2>		</div>
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			<h2>CPD Qualification Standards and 
IAO accredited</h2>		</div>
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			<h2>Efficient exam system, assessment, and 
instant results</h2>		</div>
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			<h2>Our customer support team is always ready 
to help you</h2>		</div>
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			<h2>Gain professional skills and better earning potential</h2>		</div>
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			<h2>Certification</h2>		</div>
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			<h2>After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9!</h2>		</div>
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			<h2>Accreditation</h2>		</div>
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			<h2>This course is accredited by <b>Continuing Professional Development (CPD)</b>. It is a recognised independent accreditation service.</h2>		</div>
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			<h2>Enrol today and learn something new with iStudy.</h2>		</div>
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			<h2>You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.</h2>		</div>
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		</section>
									</div>
			</div>
					</div>

Customer Service

Professional Skills

Counselling Skills

Centre for Counselling & Psychotherapy Training (CCPT)

Professional Call Centre Skills Training Course

<p><strong>| Special Sales Discount: Free Functional Skills IT Level 2 Course | </strong></p><p>Force has no place where there is a need for skills. This <strong>CPD-accredited Service Helpdesk &amp; Technical Support</strong> course is designed for individuals interested in pursuing a career in customer service and technical support. You will learn how to provide technical support over the phone, email and chat and handle customer complaints and issues effectively. Form this Service Helpdesk &amp; Technical Support course, you will also learn how to troubleshoot and solve technical problems and communicate with customers clearly and professionally.</p><p>So, enrol on this Service Helpdesk &amp; Technical Support course and take the first step towards a rewarding and financially stable career in the UK customer service and technical support industry!</p><p><strong>Key Features of the Service Helpdesk &amp; Technical Support Course :</strong></p><ul><li>CPD Accredited</li><li>Instant PDF certificate and hard copy included</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p>Whether you are a beginner or have some experience in customer service, this Service Helpdesk &amp; Technical Support course is perfect for those who want to learn the skills necessary to provide excellent customer service and technical support. In addition, by the end of this course, you will have the ability to practice your skills in a practical setting effectively.</p><p><strong>Service Helpdesk &amp; Technical Support Course Curriculum</strong></p><p>The detailed curriculum outline of our Service Helpdesk &amp; Technical Support course is as follows:</p><p><strong>***Service Helpdesk &amp; Technical Support***</strong></p><ul><li><strong>Module 01</strong>: Managing Interoffice Calls and Voicemail</li><li><strong>Module 02:</strong> Aspects of Phone Etiquette</li><li><strong>Module 03</strong>: Business Telephone Skills</li><li><strong>Module 04:</strong> Building Rapport Over the Phone</li><li><strong>Module 05:</strong> Inbound and Outbound Calls</li><li><strong>Module 06</strong>: Active Listening and Managing Tough Callers</li><li><strong>Module 07:</strong> Mail Services and Shipping</li><li><strong>Module 08</strong>: Intra Organisation Dealings</li><li><strong>Module 09</strong>: Problem-Solving over the Phone</li><li><strong>Module 10</strong>: Record Keeping and Filing Systems</li><li><strong>Module 11:</strong> Business Writing Skills</li><li><strong>Module 12</strong>: Organisational Skills</li><li><strong>Module 13:</strong> Communication Skills</li><li><strong>Module 14</strong>: Customer Relationship Management</li><li><strong>Module 15</strong>: Effective Planning and Scheduling</li><li><strong>Module 16</strong>: Invoicing/Petty Cash</li></ul><p><strong>Learning outcomes</strong></p><p>Upon completion of this Service Helpdesk &amp; Technical Support course, you will learn:</p><ul><li>Principles and methodologies of Service Helpdesk &amp; Technical Support.</li><li>Customer Service Helpdesk &amp; Technical Support best practices and techniques</li><li>Troubleshooting and problem-solving skills.</li><li>Communication and interpersonal skills.</li><li>Knowledge of hardware and software used in technical support.</li><li>Discover aspects of customer relationship management.</li><li>Familiarity with industry-specific technology and terminology.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this Service Helpdesk &amp; Technical Support course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Service Helpdesk &amp; Technical Support course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><p><strong>Assessment</strong></p><p>At the end of the Service Helpdesk &amp; Technical Support course, there will be an online assessment, which you will need to pass to complete the course</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Service Helpdesk &amp; Technical Support course is perfect for anyone who wants to work in the field of customer service and technical support, whether you're a beginner or have some experience.</p><p>For example:</p><ul><li>Students</li><li>Job Seekers</li><li>Fresh graduates</li><li>Service Helpdesk Technician</li><li>Freelancer/ Entrepreneur</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Service Helpdesk &amp; Technical Support course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Service Helpdesk &amp; Technical Support</li><li>Technical Support Engineer</li><li>IT Support Analyst</li><li>Technical Support Consultant</li><li>Customer Service Executive</li><li>IT Service Desk Analyst</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>
        <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Express

Customer Service Helpdesk & Technical Support Course

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>This course is intended for individuals who want to improve their phone skills.</p>Overview<p>Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele.</p><p>In this course, students will learn about different types of calls and the etiquette associated with them.</p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Housekeeping Items<br />Pre-Assignment Review<br />Workshop Objectives<br />The Parking Lot<br />Action Plan</li></ul><h4>Aspects of Phone Etiquette</h4><ul><li>Phrasing<br />Tone of Voice<br />Speaking Clearly<br />Listen to the Caller<br />Case Study</li></ul><h4>Using Proper Phone Language</h4><ul><li>Please and Thank You<br />Do Not Use Slang<br />Avoid Using the Term ?You?<br />Emphasize What You Can Do, Not What You Can?t<br />Case Study</li></ul><h4>Eliminate Phone Distractions</h4><ul><li>Avoid Eating or Drinking<br />Minimize Multi-Tasking<br />Remove Office Distractions<br />Do Not Let Others Interrupt<br />Case Study</li></ul><h4>Inbound Calls</h4><ul><li>Avoid Long Greeting Messages<br />Introduce Yourself<br />Focus on Their Needs<br />Be Patient<br />Case Study</li></ul><h4>Outbound Calls</h4><ul><li>Be Prepared<br />Identify Yourself and Your Company<br />Give Them the Reason for the Call<br />Keep Caller Information Private<br />Case Study</li></ul><h4>Handling Rude or Angry Callers</h4><ul><li>Stay Calm<br />Listen to the Needs<br />Never Interrupt<br />Identify What You Can Do For Them</li></ul><h4>Handling Interoffice Calls</h4><ul><li>Transferring Calls<br />Placing Callers on Hold<br />Taking Messages<br />End the Conversation<br />Case Study</li></ul><h4>Handling Voicemail Messages</h4><ul><li>Ensure the Voice Mail Has a Proper Greeting<br />Answer Important Messages Right Away<br />Ensure Messages are Delivered to the Right Person<br />When Leaving A Message for Others...<br />Case Study</li></ul><h4>Methods of Training Employees</h4><ul><li>Group Training<br />One-on-One Training<br />Peer Training<br />Job Shadowing<br />Case Study</li></ul><h4>Correcting Poor Telephone Etiquette</h4><ul><li>Screening Calls<br />Employee Evaluations<br />Peer Monitoring<br />Customer Surveys<br />Case Study</li></ul><h4>Wrapping Up</h4><ul><li>Words From The Wise<br />Review Of The Parking Lot<br />Lessons Learned<br />Recommended Reading<br />Completion Of Action Plans And Evaluations</li></ul></div>

Nexus Human

Office Skills & Productivity

Meeting Skills

Etiquette

Office Skills

Business Communication Skills

Teaching & Training

Telephone Etiquette

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			<h2>Overview</h2>		</div>
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							<p><span>By enroling in Phone-Based Customer Service, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Phone-Based Customer Service course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Phone-Based Customer Service course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Phone-Based Customer Service Program.</span></p><p><span>So enrol in our Phone-Based Customer Service course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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			<h2><b>Description</b>
</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>Enroling in this Phone-Based Customer Service course can improve your Phone-Based Customer Service perspective, regardless of your skill levels in the Phone-Based Customer Service topics you want to master. If you're already a Phone-Based Customer Service expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Phone-Based Customer Service insights that will help you make the most of your time. This Phone-Based Customer Service course will act as a guide for you if you've ever wished to excel at Phone-Based Customer Service.</span></p>						</div>
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			<h2>Why Choose Us?</h2>		</div>
				</div>
				<div>
				<div>
							<ul><li><span>After successfully completing the Phone-Based Customer Service Course, you will receive a </span><b>FREE PDF Certificate </b><span>as evidence of your newly acquired abilities.</span></li><li><span>Lifetime access to the whole collection of Phone-Based Customer Service learning materials.</span></li><li><span>Online test with immediate results</span></li><li><span>Enroling in the course has no additional cost.</span></li><li><span>You can study and complete the Phone-Based Customer Service course at your own pace.</span></li><li><span>Study for the Phone-Based Customer Service course using any internet-connected device, such as a computer, tablet, or mobile device.</span></li></ul>						</div>
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			<h2>Who Is This Course For?</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>This Phone-Based Customer Service course is a great place to start if you're looking to start a new career in Phone-Based Customer Service field. This training is for anyone interested in gaining in-demand Phone-Based Customer Service proficiency to help launch a career or their business aptitude. </span></p>						</div>
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			<h2>Requirements</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>The Phone-Based Customer Service course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Phone-Based Customer Service, without any fuss.</span></p>						</div>
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			<h2>Career Path</h2>		</div>
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				<div>
				<div>
							<p><span>This Phone-Based Customer Service training will assist you develop your Phone-Based Customer Service ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Phone-Based Customer Service professional story and personalise your path to a new career. Furthermore, developing this Phone-Based Customer Service skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section> <div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Phone-Based Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 1: Introduction to Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 2: What's Different about Good Customer Service?</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 3: Customer Relationship Management</td>
					<td> </td>
					<td><span><i></i> 00:42:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 4: Customer Service Communication Strategies</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 5: Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 6: Building Rapport Over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 7: Inbound and Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 8: Active Listening and Managing Tough Callers</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 9: Managing Interoffice Calls and Voicemail</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 10: Problem Solving over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 11: Intra Organisation Dealings</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 12: Measuring Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Phone-Based Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Phone-Based Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

NextGen Learning

Phone-Based Customer Service Course

<p>Tired of browsing and searching for a <strong>Service Helpdesk &amp; Technical Support </strong>course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in<strong>-</strong>one Service Helpdesk &amp; Technical Support bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Service Helpdesk &amp; Technical Support course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our experts are available for answering your queries on Service Helpdesk &amp; Technical Support and help you along your learning journey. Advanced audio-visual learning modules of these Service Helpdesk &amp; Technical Support courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in Service Helpdesk &amp; Technical Support, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Service Helpdesk &amp; Technical Support Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> </strong><strong>Course 01: </strong>Service Helpdesk &amp; Technical Support Course</li><li><strong> </strong><strong>Course 02: </strong>Level 4- Office Management</li><li><strong> </strong><strong>Course 03: </strong>Paralegal</li><li><strong> </strong><strong>Course 04: </strong>Online Meeting Management</li><li><strong> </strong><strong>Course 05: </strong>Interpersonal Skills in Management</li><li><strong> </strong><strong>Course 06: </strong>Customer Relationship Management<strong><br /></strong></li><li><strong> </strong><strong>Course 07: </strong>Document Control</li><li><strong> </strong><strong>Course 08: </strong>Information Management</li><li><strong> </strong><strong>Course 09: </strong>Email Writing Training</li><li><strong> </strong><strong>Course 10: </strong>Level 2 Effective Minute Taking Course</li><li><strong> </strong><strong>Course 11: </strong>Touch Typing Essential Skills Level 3</li><li><strong> </strong><strong>Course 12: </strong>Business Law</li><li><strong> </strong><strong>Course 13: </strong>Workplace Confidentiality</li><li><strong> </strong><strong>Course 14: </strong>Public Speaking and Presentation Skill Course</li></ul><p>Enrol now in Service Helpdesk &amp; Technical Support to advance your career, and use the premium study materials from Apex Learning.</p><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong> </strong><strong>PDF Certificate: Free (For The Title Course )</strong></li><li><strong> </strong><strong>Hard Copy Certificate: Free (For The Title Course )</strong></li></ul><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Service Helpdesk &amp; Technical Support expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Curriculum of Bundle </strong></p><p><strong></strong><strong> Course 01: Service Helpdesk &amp; Technical Support Course</strong></p><ul><li>Managing Interoffice Calls and Voicemail</li><li>Aspects of Phone Etiquette</li><li>Business Telephone Skills</li><li>Building Rapport Over the Phone</li><li>Inbound and Outbound Calls</li><li>Active Listening and Managing Tough Callers</li><li>Mail Services and Shipping</li><li>Intra Organisation Dealings</li><li>Problem Solving over the Phone</li><li>Record Keeping and Filing Systems</li><li>Business Writing Skills</li><li>Organisational Skills</li><li>Communication Skills</li><li>Customer Relationship Management</li><li>Effective Planning and Scheduling</li><li>Invoicing/Petty Cash</li></ul><p><strong></strong><strong> Course 02: Level 4- Office Management</strong></p><ul><li>Introduction to Office Administration</li><li>Skills of an Effective Administrator</li><li>Mail Services and Shipping</li><li>Effective Planning and Scheduling</li><li>Organising Meeting and Conferences</li><li>Business Writing Skills</li><li>Time Management</li><li>Stress Management</li><li>Business Telephone Skills</li><li>Communication Skills</li><li>Conflict Management</li><li>Business Etiquette</li><li>Microsoft Office Skills</li></ul><p><strong></strong><strong> Course 03: Paralegal</strong></p><ul><li>Understanding the Concept of Paralegal</li><li>Key Legal Terminology</li><li>Effective Communication Skills for Paralegals</li><li>The Legal Workplace &amp; Professionals</li><li>Law &amp; Legal Systems</li><li>Contract &amp; Business Law</li><li>Property Law</li><li>Wills, Probate, Estate Law</li><li>Criminal Law</li><li>Common Paralegal Legal Matters</li><li>Human Rights</li><li>Conflict and Conflict Resolution</li><li>Professional Conduct and Ethics of Paralegals</li><li>Mandatory Knowledge Fields and Survival Tips for Paralegals</li></ul><p><strong></strong><strong> Course 04: Online Meeting Management</strong></p><ul><li>Planning and Preparation</li><li>Online Meeting Platforms</li><li>Meeting Etiquette and Tips</li></ul><p><strong></strong><strong> Course 05: Interpersonal Skills in Management</strong></p><ul><li>What are Soft Skills?</li><li>Communication</li><li>Teamwork</li><li>Problem-Solving</li><li>Time Management</li><li>Attitude and Work Ethic</li><li>Adaptability/Flexibility</li><li>Self-Confidence (Owning It)</li><li>Ability to Learn From</li><li>Networking</li><li>Employee Relations</li><li>Motivation and Counselling</li></ul><p><strong></strong><strong> Course 06: Customer Relationship Management<br /></strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><p><strong></strong><strong> Course 07: Document Control</strong></p><ul><li>Introduction to Document Control</li><li>Principles of Document Control and Elements of Document Control Environment</li><li>Document Control Lifecycle</li><li>Document Control Strategies and Instruments</li><li>Document Management</li><li>Quality Assurance and Controlling Quality of Documents</li><li>Project Document Control</li><li>Electronic Document Management Systems and Soft Copy Documentation</li></ul><p><strong></strong><strong> Course 08: Information Management</strong></p><ul><li>Introduction to Information Management</li><li>Information Management Strategy</li><li>Databases and Information Management</li><li>Management Information Systems (MIS)</li><li>Auditing Information Systems</li><li>Ethical and Social Issues and Data Protection</li></ul><p><strong></strong><strong> Course 09: Email Writing Training</strong></p><ul><li>E-Mail Communications</li><li>Fundamentals of Writing Effective E-mails</li><li>Manage Your E-mail</li><li>Writing Styles and Tone</li><li>Additional Tips for Writing Effective E-Mail</li><li>Exercise Caution</li></ul><p><strong></strong><strong> Course 10: Level 2 Effective Minute Taking Course</strong></p><ul><li>Introduction to Minute Writing</li><li>Preparation for Minute Taking</li><li>The Meeting Structure</li><li>Minute Meeting, Decision and Action</li><li>Roles and Responsibility of Minute Taker</li><li>Tips for Minute Taking</li><li>Technology in Minute Taking</li><li>Building Confidence</li></ul><p><strong></strong><strong> Course 11: Touch Typing Essential Skills Level 3</strong></p><ul><li>Getting Started</li><li>DRILL 1 The home keys</li><li>DRILL 2 e and i, g and h</li><li>DRILL 3 o and n, shift keys and t</li><li>DRILL 4 extra practice . and y</li><li>DRILL 5 , and w</li><li>DRILL 6 m and u</li><li>DRILL 7 v and x</li><li>DRILL 8 sentence drills</li><li>DRILL 9 figures</li><li>DRILL 10 alphabetical paragraphs</li><li>Recap</li></ul><p><strong></strong><strong> Course 12: Business Law</strong></p><ul><li>Understanding Business Law</li><li>European Community Law</li><li>The Court System</li><li>Civil and Alternative Dispute Resolution</li><li>Contract &amp; Business Law</li><li>Employment Law</li><li>Agency Law</li><li>Consumer Law and Protection</li><li>Law of Tort</li><li>Business Organisations</li><li>Company Law</li><li>Business Property</li><li>Competition Law</li></ul><p><strong></strong><strong> Course 13: Workplace Confidentiality</strong></p><ul><li>Introduction to workplace confidentiality</li><li>Business Etiquettes and Types of Confidentiality</li><li>The Importance of Confidentiality</li><li>Confidentiality with Co-workers</li><li>Preventing Confidentiality Breach</li><li>How Employers Can Protect Confidential Information</li></ul><p><strong></strong><strong> Course 14: Public Speaking and Presentation Skill Course</strong></p><ul><li>Introduction</li><li>QUICK UNLEARNING Before Starting this "SKILL"</li><li>IS THIS HAPPENED WITH YOU????</li><li>Impressive Methods of Hooking Audience, even before your Speech or Presentation</li><li>6 Highly Impressive Methods of Starting any Speech or Presentation!!</li><li>Body Language: 6 Methods for Impressive Body Language for Speech or Presentation</li><li>Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety</li><li>Effective Methods of Ending Any Speech or Presentation</li><li>Bonus</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Service Helpdesk &amp; Technical Support bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Service Helpdesk &amp; Technical Support course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Service Helpdesk &amp; Technical Support expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.</p> </div>

                        </div>

Service Helpdesk & Technical Support : Beginner's Guide

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p> <p>Take your business abilities to another level and train in all the skills you will ever need to excel in an administrative department.</p> <p>This innovative course provides the full range of essential competencies that will give you significant advantages in any organisational infrastructure.</p> <p>The Office Skills and Administration Level 3 course covers everything from business writing and phone etiquette, to body-language interpretation and minute-taking methods. You will not only learn to improve your communication and organisational aptitudes but you will also even be trained to get the most out of Microsoft's Excel and PowerPoint. Maximise your career potential and take your office abilities to a new standard.</p> <p>Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential.</p> <p>Along with our premium Office Skills and Administration Level 3, you will get <strong> 10</strong> premium courses specially designed for Office Skills and Administration. Also, you will get an <strong>original hardcopy certificate, transcript</strong> and a <strong>student ID card</strong>.</p> <p>Office Skills and Administration Level 3 will provide you with the <strong>CPD certificate</strong> that you'll need to succeed.</p> <p><strong>Benefits you'll get choosing Apex Learning for this Office Skills and Administration Level 3:</strong></p> <ul> <li>One payment, but lifetime access to 11 CPD courses</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul> <p><strong>Courses are included with this Office Skills and Administration Level 3 Bundle:</strong></p> <ul> <li><strong>Course 01: </strong>Office Skills and Administration Level 3</li><li><strong>Course 02: </strong>Minute Taking for PA and Admin Assistants | Animated Online Course</li><li><strong>Course 03: </strong>Online Meeting Management</li><li><strong>Course 04: </strong>Paralegal</li><li><strong>Course 05: </strong>GDPR Data Protection Level 5</li><li><strong>Course 06: </strong>Workplace Confidentiality</li><li><strong>Course 07: </strong>Document Control</li><li><strong>Course 08: </strong>Level 2 Microsoft Office Essentials</li><li><strong>Course 09: </strong>Touch Typing Essentials</li><li><strong>Course 10: </strong>Decision Making and Critical Thinking</li><li><strong>Course 11: </strong>Performance Management</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul> <p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p> <p>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.</p><p>In this part, we'll discuss the Office Skills and Administration Level 3 course modules in detail so that you get a clear view of what your Office Skills and Administration Level 3 learning journey would be. The Office Skills and Administration Level 3 course modules are divided into small sections for a better learning experience.</p> <p><strong>Curriculum:</strong></p> <p><strong>Module 01: Personal Assistant</strong></p> <ul> <li>Personal Assistant</li></ul> <p><strong>Module 02: Admin Support</strong></p> <ul> <li>Admin Support</li></ul> <p><strong>Module 03: Administrative Management</strong></p> <ul> <li>Administrative Management</li></ul> <p><strong>Module 04: Organisational Skills</strong></p> <ul> <li>Organisational Skills</li></ul> <p><strong>Module 05: Telephone Etiquette</strong></p> <ul> <li>Telephone Etiquette</li></ul> <p><strong>Module 06: Business Writing</strong></p> <ul> <li>Business Writing</li></ul> <p><strong>Module 07: Time Management</strong></p> <ul> <li>Time Management</li></ul> <p><strong>Module 08: Body Language and Effective Communication</strong></p> <ul> <li>Body Language and Effective Communication</li></ul> <p><strong>Module 09: Meeting Management</strong></p> <ul> <li>Meeting Management</li></ul> <p><strong>Module 10: Excel Basics</strong></p> <ul> <li>Navigate the Excel User Interface</li><li>Use Excel Commands</li><li>Create and Save a Basic Workbook</li><li>Enter Cell Data</li><li>Use Excel Help</li><li>Create Worksheet Formulas</li><li>Insert Functions</li><li>Reuse Formulas and Functions</li><li>Insert, Delete, and Adjust Cells, Columns, and Rows</li><li>Search for and Replace Data</li><li>Use Proofing and Research Tools</li><li>Apply Text Formats</li><li>Apply Number Format</li><li>Align Cell Contents</li><li>Apply Styles and Themes</li><li>Apply Basic Conditional Formatting</li><li>Create and Use Templates</li><li>Preview and Print a Workbook</li><li>Set Up the Page Layout</li><li>Configure Headers and Footers</li><li>Manage Worksheets</li><li>Manage Workbook and Worksheet Views</li><li>Manage Workbook Properties</li></ul> <p><strong>Module 11: PowerPoint Basic</strong></p> <ul> <li>Customize the User Interface</li><li>Set PowerPoint 2016 Options</li><li>Modify Slide Masters and Slide Layouts</li><li>Add Headers and Footers</li><li>Modify the Notes Master and the Handout Master</li><li>Create SmartArt</li><li>Modify SmartArt</li><li>Write Math Equations</li><li>Add Audio to a Presentation</li><li>Add Video to a Presentation</li><li>Customize Animations and Transitions</li><li>Review a Presentation</li><li>Store and Share Presentations on the Web</li><li>Annotate a Presentation</li><li>Set Up a Slide Show</li><li>Create a Custom Slide Show</li><li>Add Hyperlinks and Action Buttons</li><li>Record a Presentation</li><li>Secure a Presentation</li><li>Broadcast a Slide Show</li><li>Create a Video or a CD</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>There is no experience or previous qualifications required for enrolment on this <strong>Office Skills and Administration</strong>. Office Skills and Administration Level 3 is available to all students, of all academic backgrounds.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>Office Skills and Administration</strong> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Office Skills and Administration course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</p> <p>There is no time limit for completing this Office Skills and Administration course, it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>The Course will be very beneficial and helpful, especially to the following professionals:</p> <ul> <li>Administrative Assistant.</li><li>Secretary.</li><li>Administrator.</li><li>Office Manager.</li><li>Receptionist.</li><li>Office Administrator.</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Office Skills and Administration Level 3</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p> <p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Office Skills and Administration

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<blockquote>
<h4><b>Provide your Customers with the Service that will leave a lasting impression</b></h4>
</blockquote>
<p><span>Are you struggling to communicate with your customer? Not able to grab their attention? Take </span><span>this course to learn how to interact with customers so they don't cut you off in mid sentence.</span></p>
<p><span>The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth.</span></p>
<p><span>This course comprises of multiple units, all designed to improve your communication skills with </span><span>a customer. Enhance your skills of interaction and calm down a customer with ease who isn't </span><span>willing to admit his mistakes.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Extended Diploma in Customer Service</b> is an award winning and the best selling <b></b> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</p>
<p>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed <strong>Extended Diploma in Customer Service</strong> into <b>several</b> modules for teaching you everything you need to become successful in this profession.</p>
<p>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just <b>20/30</b> hours and it is also possible to study at your own pace.</p>
<p>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</p>
<p>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</p>
<h3><b>Why You Should Choose</b><b> Extended Diploma in Customer Service</b></h3>
<ul>
<li>Lifetime access to the course</li>
<li>No hidden fees or exam charges</li>
<li>CPD Accredited certification on successful completion</li>
<li>Full Tutor support on weekdays (Monday - Friday)</li>
<li>Efficient exam system, assessment and instant results</li>
<li>Download Printable PDF certificate immediately after completion</li>
<li>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</li>
<li>Improve your chance of gaining professional skills and better earning potential.</li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<ul>
<li>Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting.</li>
</ul>
<p><b>Extended Diploma in Customer Service </b>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Extended Diploma in Customer Service</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.</p><table>				<tbody><tr>
					<td colspan="4"> Basics of Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Skills Training Templates</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service &amp; Retention Checklist</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Providing Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>First Lesson</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Second Lesson</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Third Lesson</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fourth Lesson</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fifth Lesson</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Telephone Etiquette</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Using Proper Phone Language</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Eliminate Phone Distractions</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Inbound Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Handling Rude or Angry Callers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Handling Interoffice Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Handling Voicemail Messages</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Methods of Training Employees</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Correcting Poor Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Extended Diploma in Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Extended Diploma in Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
				</tbody></table>

Online Course Marketing

Service Design Courses (SDC)

Extended Diploma in Customer Service

<p>If you've ever considered working as a IT Support Manager but felt like you lack the knowledge and skills to launch your career, this course might be what you want! The IT Support Manager course will allow you to equip yourself with a solid foundation and develop more advanced skills on that foundation. Enrol today to learn all the required knowledge and skills to pursue a rewarding career in the relative industry.</p> <p>The IT Support Manager course is for both beginners and those already working in the field. It covers gradually from basics to advanced concepts of being a successful IT Support Manager. Anyone passionate about learning can take this course and develop skills and a portfolio to have a competitive edge in the job market. Also, upon completing our IT Support Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic.</p> <p><strong>Key Benefits</strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>Curriculum</strong></p> <ul> <li>Module 01: Managing Interoffice Calls and Voicemail</li><li>Module 02: Aspects of Phone Etiquette</li><li>Module 03: Business Telephone Skills</li><li>Module 04: Building Rapport Over the Phone</li><li>Module 05: Inbound and Outbound Calls</li><li>Module 06: Active Listening and Managing Tough Callers</li><li>Module 07: Mail Services and Shipping</li><li>Module 08: Intra Organisation Dealings</li><li>Module 09: Problem Solving over the Phone</li><li>Module 10: Record Keeping and Filing Systems</li><li>Module 11: Business Writing Skills</li><li>Module 12: Organisational Skills</li><li>Module 13: Communication Skills</li><li>Module 14: Customer Relationship Management</li><li>Module 15: Effective Planning and Scheduling</li><li>Module 16: Invoicing/Petty Cash</li></ul> <p><strong>Course Assessment</strong></p> <p>You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.</p> <p><strong>Certificate</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>There are no formal entry requirements for the course, with enrollment open to anyone!</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Learn the essential skills and knowledge you need to excel in your professional life with the help &amp; guidance from our IT Support Manager training.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Phone Etiquette Training Course

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication. In this course, you&#39;ll learn:<br fr-original-style="" style="box-sizing: border-box;"></span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Telephone Skills:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of effective telephone communication in professional settings.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the key components of telephone etiquette and communication.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Preparing for a Phone Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Planning and organizing information before making or receiving a call.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Tips for creating a professional and welcoming atmosphere.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Answering Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Techniques for answering calls with confidence and professionalism.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Proper phone etiquette during the initial moments of a conversation.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conducting a Business Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for maintaining clarity and professionalism during business discussions.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Effective communication skills for conveying information and understanding the caller&#39;s needs.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Handling Difficult Situations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and managing challenging scenarios during phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conflict resolution and de-escalation techniques.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Holding and Transferring Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Guidelines for placing calls on hold and transferring them seamlessly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Minimizing disruptions and maintaining a positive caller experience.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Ending the Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gracefully concluding phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recap of important information and next steps.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Telephone Etiquette for Customer Service:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the unique aspects of providing excellent customer service over the phone.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building rapport and addressing customer concerns professionally.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Best Practices of Telephone Etiquette:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring advanced techniques for enhancing phone communication skills.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Incorporating effective listening, tone, and language choices.</li></ul></li></ol>

John Academy

Conflict Resolution

Customer Relations

Business Communication

Professional Development

Communication Skills

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication

<h3>Overview</h3><p>With the ever-increasing demand for Telephone Etiquette in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Telephone Etiquette  may be.</p><p>Learning about Telephone Etiquette  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Telephone Etiquette . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Telephone Etiquette  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Telephone Etiquette  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Telephone Etiquette  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Telephone Etiquette  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Telephone Etiquette ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Telephone Etiquette ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Telephone Etiquette , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Telephone Etiquette  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - Introduction to Telephone Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Telephone Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - Aspects of Phone Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
Aspects of Phone Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - How to Talk on the Phone</h4><div><div><ul><li><div>
<span></span><h5>
How to Talk on the Phone</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Eliminate Phone Distractions</h4><div><div><ul><li><div>
<span></span><h5>
Eliminate Phone Distractions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Inbound Calls _ Outbound Calls</h4><div><div><ul><li><div>
<span></span><h5>
Inbound Calls _ Outbound Calls</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Dealing With Angry Customers</h4><div><div><ul><li><div>
<span></span><h5>
Dealing With Angry Customers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Handling Interoffice Calls _ Voicemail Messages</h4><div><div><ul><li><div>
<span></span><h5>
Handling Interoffice Calls _ Voicemail Messages</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - The 11 Essential Rules of Phone Etiquette</h4><div><div><ul><li><div>
<span></span><h5>
The 11 Essential Rules of Phone Etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<h2><b>Course Description</b></h2>
<div>
<p>Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation.</p>
</div>
<h2><b>Learning Outcome</b></h2>
<ul>
<li><span>Familiarise with building rapport over the phone </span></li>
<li><span>Understand aspects of phone etiquette </span></li>
<li><span>Gain in-depth knowledge of the inbound and outbound calls </span></li>
<li><span>Deepen your understanding of active listening and managing tough callers </span></li>
</ul>
<h2><b>How Much Do Customer Service Executives Earn? </b></h2>
<ul>
<li><span>Senior - £38,000 (Apprx.) </span></li>
<li><span>Average - £223,000 (Apprx.)  </span></li>
<li><span>Starting - £14,000 (Apprx.)</span></li>
</ul>
<h2><strong>Requirement</strong></h2>
<p>Our <strong><span>Phone-Based Customer Service Part - 2 </span></strong>is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p><table>				<tbody><tr>
					<td colspan="4">Phone-Based Customer Service Part - 2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Building Rapport Over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Inbound and Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Active Listening and Managing Tough Callers</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Phone-Based Customer Service Part - 2</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Customer Care

Phone-Based Customer Service Part - 2

<p>Our extensive Call Centre &amp; Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified</li><li>Free Certificate from Reed</li><li>CIQ Approved</li><li>Developed by Specialist</li><li>Lifetime Access</li></ul><p>Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently.</p><p>They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles.</p><p><strong>Course Curriculum:</strong></p><ul><li><strong>Module 01:</strong> The Basics (I)</li><li><strong>Module 02:</strong> The Basics (II)</li><li><strong>Module 03:</strong> Phone Etiquette</li><li><strong>Module 04:</strong> Types of Questions</li><li><strong>Module 05: </strong>Speaking Like a Star</li><li><strong>Module 06:</strong> Key Steps</li><li><strong>Module 07:</strong> Goal Setting</li><li><strong>Module 08:</strong> Closing</li><li><strong>Module 09:</strong> Benchmarking</li><li><strong>Module 10:</strong> Tools</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand fundamental principles of call centre and customer service operations.</li><li>Master phone etiquette for effective communication in customer interactions.</li><li>Develop skills to handle various types of customer inquiries confidently.</li><li>Enhance verbal communication techniques to engage and assist customers effectively.</li><li>Implement key steps and strategies to achieve customer service goals.</li><li>Utilise benchmarking and tools for continuous improvement in service quality.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Call Centre &amp; Customer Service Training <span>41:29</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Module 01: The Basics (I)</span>

                                                    <span>05:23</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: The Basics (II)</span>

                                                    <span>04:02</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Phone Etiquette</span>

                                                    <span>04:04</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Types of Questions</span>

                                                    <span>04:41</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Speaking Like a Star</span>

                                                    <span>02:59</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Key Steps</span>

                                                    <span>04:30</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Goal Setting</span>

                                                    <span>04:58</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: Module 08: Closing</span>

                                                    <span>03:32</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>9: Module 09: Benchmarking</span>

                                                    <span>03:34</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>10: Module 10: Tools</span>

                                                    <span>02:46</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>11: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals aspiring for customer service or call centre roles.</li><li>Professionals seeking to enhance customer communication and service skills.</li><li>Job seekers aiming for entry-level positions in customer support.</li><li>Anyone interested in understanding call centre operations and customer service.</li><li>Individuals aiming to improve their communication skills in service-oriented roles.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative</li><li>Call Centre Operator</li><li>Customer Support Assistant</li><li>Helpdesk Support Agent</li><li>Client Relationship Manager</li><li>Sales Support Executive</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Call Centre & Customer Service Training

<p>Unlock the secrets of CRM, PR, and Phone-Based Customer Service with this comprehensive bundle! Get ready to take your skills to the next level with 3 QLS-endorsed courses and hardcopy certificates.</p><p>In the CRM course, you'll learn everything from the basics of Customer Relationship Management to the future of CRM. The PR course will introduce you to the world of public relations and help you understand the concept, management, tactics, and ethics of PR. Finally, the Phone-Based Customer Service course will teach you the most effective communication strategies, phone etiquette, and problem-solving techniques.</p><p>In addition to these QLS-endorsed courses, you'll have access to 5 CPD-QS Accredited courses to broaden your horizons further. From KYC to Customer Service Diploma, you'll be able to refine your skills and boost your career prospects.</p><p>Whether you're just starting out or looking to take your skills to the next level, this bundle has something for everyone. So, what are you waiting for? Start your journey today!"</p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01: </strong>Diploma in CRM at QLS Level 4</li><li><strong>Course 02:</strong> Diploma in PR: Public Relation at QLS Level 4</li><li><strong>Course 03:</strong> Diploma in Phone-Based Customer Service Training at QLS Level 5</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 04:</strong> KYC</li><li><strong>Course 05:</strong> Assertiveness and Self Confidence Development</li><li><strong>Course 06:</strong> Patient Customer Service Training</li><li><strong>Course 07:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 08:</strong> Customer Service - Representative</li></ul><p>Take your career to the next level with our bundle that includes not only technical courses but also<strong> five guided courses</strong> focused on personal development and<strong> career growth</strong>.</p><ul><li><strong>Course 09:</strong> Career Development Plan Fundamentals</li><li><strong>Course 10: </strong>Networking Skills for Personal Success</li><li><strong>Course 11: </strong>Boost Your Confidence and Self-Esteem</li><li><strong>Course 12: </strong>Practical Time Management Masterclass</li><li><strong>Course 13: </strong>Training For Anxiety &amp; Stress Management</li></ul><p><strong>7 Learning Outcomes:</strong></p><ul><li>Understanding the basics of Customer Relationship Management (CRM)</li><li>Developing CRM strategies for businesses</li><li>Performing data analysis for effective CRM</li><li>Enhancing customer relationships</li><li>Managing customer complaints effectively</li><li>Gaining knowledge of the future of CRM</li><li>Understanding the concepts and management of Public Relations (PR)</li></ul><p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p><strong>CRM:</strong> This course focuses on the fundamental concepts of CRM and its importance in businesses. You will learn about different CRM strategies, data analysis, and ways to deepen customer relationships. The course also covers the handling of customer complaints and the future of CRM.</p><p><strong>PR</strong>: This course provides an introduction to Public Relations and covers the different concepts and practices in the field. It will teach you about the management and organisation of PR, tactics and research, and the role of social media in PR. The course also covers crisis management and ethics in PR.</p><p><strong>Phone-Based Customer Service</strong>: This course focuses on delivering excellent customer service over the phone. You will learn about communication strategies, phone etiquette, building rapport, problem-solving, and measuring customer service. The course also covers the handling of inbound and outbound calls, managing tough callers, and intra-organization dealings.</p><p><strong>Certificate</strong></p><p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br />The <strong>Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive <strong>Three QLS Endorsed hard copy certificates</strong>, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Business professionals looking to enhance their CRM skills</li><li>PR professionals seeking to expand their knowledge and skills</li><li>Customer service representatives looking to improve their phone-based customer service skills</li><li>Entrepreneurs and business owners seeking to improve their customer service processes</li><li>Job seekers looking to start a career in customer service or PR</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>CRM Manager: £30,000 - £60,000</li><li>PR Manager: £30,000 - £70,000</li><li>Customer Service Manager: £25,000 - £50,000</li><li>Business Development Manager: £35,000 - £75,000</li><li>Marketing Manager: £35,000 - £80,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

CRM, PR & Phone-Based Customer Service

<p>In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified </li><li>Free Certificate from Reed</li><li>CIQ Approved</li><li>Developed by Specialist</li><li>Lifetime Access </li></ul><p>Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life.</p><p><strong>Course Curriculum</strong></p><ul><li>Module 01: Introduction to Customer Service</li><li>Module 02: What's Different about Good Customer Service?</li><li>Module 03: Customer Relationship Management</li><li>Module 04: Customer Service Communication Strategies</li><li>Module 05: Aspects of Phone Etiquette</li><li>Module 06: Building Rapport Over the Phone</li><li>Module 07: Inbound and Outbound Calls</li><li>Module 08: Active Listening and Managing Tough Callers</li><li>Module 09: Managing Interoffice Calls and Voicemail</li><li>Module 10: Problem Solving over the Phone</li><li>Module 11: Intra Organisation Dealings</li><li>Module 12: Measuring Customer Service</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Identify key principles of effective phone-based customer service strategies.</li><li>Apply techniques for building rapport and managing tough callers effectively.</li><li>Demonstrate active listening skills and handle inbound and outbound calls proficiently.</li><li>Utilize problem-solving strategies to address customer inquiries and concerns.</li><li>Manage interoffice calls, voicemail, and intra-organisation dealings professionally.</li><li>Evaluate customer service performance through effective measurement techniques.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Phone-Based Customer Service Training <span>2:49:55</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Module 01: Introduction to Customer Service		</span>

                                                    <span>13:13</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: What's Different about Good Customer Service?		</span>

                                                    <span>06:30</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Customer Relationship Management		</span>

                                                    <span>06:30</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Customer Service Communication Strategies		</span>

                                                    <span>14:06</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Aspects of Phone Etiquette		</span>

                                                    <span>16:17</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Building Rapport Over the Phone		</span>

                                                    <span>12:49</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Inbound and Outbound Calls		</span>

                                                    <span>11:39</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: Module 08: Active Listening and Managing Tough Callers		</span>

                                                    <span>16:03</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>9: Module 09: Managing Interoffice Calls and Voicemail		</span>

                                                    <span>07:17</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>10: Module 10: Problem Solving over the Phone		</span>

                                                    <span>35:10</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>11: Module 11: Intra Organisation Dealings		</span>

                                                    <span>22:22</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>12: Module 12: Measuring Customer Service</span>

                                                    <span>06:59</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>13: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Customer service representatives seeking to enhance phone-based communication skills.</li><li>Call centre agents aiming to improve customer interactions and satisfaction.</li><li>Sales professionals interested in refining their phone etiquette and communication strategies.</li><li>Frontline staff members tasked with handling inbound and outbound calls effectively.</li><li>Team leaders or supervisors responsible for managing and monitoring phone-based customer service.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Advisor</li><li>Call Centre Operator</li><li>Sales Representative</li><li>Receptionist</li><li>Customer Support Specialist</li><li>Telecommunications Operator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Phone-Based Customer Service Training

<p><strong>Telephone Skills Online</strong></p><p>Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this <strong>Telephone Skills</strong> course, you will develop better telephone communication skills.</p><p>This <strong>Telephone Skills</strong> course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.</p><p><strong>Learning Outcomes</strong></p><p>After completing this <strong>Telephone Skills</strong> course, you will be able to:</p><ul><li>Understand various aspects of phone etiquette</li><li>Know how to use proper phone language</li><li>Know how to handle inbound and outbound calls</li><li>Know how to eliminate phone distractions</li><li>Know how to handle rude or angry callers and much more.</li></ul><p><strong>Why Choose Telephone Skills Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Food Allergen Training Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>Free PDF certificate as soon as completing the Food Allergen Training course.</li><li>24/7 support via live chat, phone call or email.</li></ul><p><strong>Courses are included in this Telephone Skills Bundle Course</strong></p><ul><li><strong>Course 01: </strong>Level 2 Customer Service Course</li><li><strong>Course 02:</strong> Level 4 Time Management Course</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Telephone Skills </strong><strong>course]</strong></p> <p><strong>Course Curriculum of the Telephone Skills</strong></p><ul><li>Module 01: Aspects of Phone Etiquette</li><li>Module 02: Using Proper Phone Language</li><li>Module 03: Eliminate Phone Distractions</li><li>Module 04: Inbound Calls</li><li>Module 05: Outbound Calls</li><li>Module 06: Handling Rude or Angry Callers</li><li>Module 07: Handling Interoffice Calls</li><li>Module 08: Handling Voicemail Messages</li><li>Module 09: Methods of Training Employees</li><li>Module 10: Correcting Poor Telephone Etiquette</li><li>Module 11: Wrapping Up</li></ul><p><strong>Assessment Method of Telephone Skills</strong></p><p>After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Telephone Skills</strong></p><p>After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Telephone Skills</strong></p><p>This Telephone Skills course is ideal for those who want to develop their telephone skills.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Telephone Skills</strong></p><p>There are <strong>no specific</strong> requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Telephone Skills</strong></p><p>After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.</p>
                        </div>

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