Professional Call Centre Skills Training Course

Description

Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties.

Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times.

By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette.

Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses!