Name: Strategies for High Performance in the Workplace
Price: 15 GBP
Availability: InStock

<p>In a rapidly evolving global economy, the demand for skilled professionals in logistic management, import/export, and business development has skyrocketed. Recent statistics reveal that businesses worldwide are increasingly seeking individuals who possess comprehensive knowledge and understanding of global trade mechanisms, efficient logistic strategies, and dynamic business development techniques. Our <strong>Logistic Management, Import/Export &amp; Business Development at  QLS Endorsed Diploma</strong> bundle is meticulously designed to meet this growing demand, offering a comprehensive curriculum that covers the core aspects of logistic management, import/export, and business development.</p><p>This logistic management, import/export, and business development bundle combines technical prowess with personal development, ensuring learners not only gain the requisite theoretical knowledge in logistic management, import/export, and business development but also enhance their career growth through guided courses focused on personal development. With a curriculum that encompasses CPD QS Accredited courses in product management, warehouse operations, purchasing, procurement, and more, learners are equipped with the knowledge needed to excel in the modern business landscape.</p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01: </strong>Diploma in Import/Export at QLS Level 4</li><li><strong>Course 02:</strong> Diploma in Logistic Management at QLS Level 5</li><li><strong>Course 03:</strong> Advanced Diploma in Business Development at QLS Level 7</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 04: </strong>Product Management</li><li><strong>Course 05: </strong>Warehouse Operative</li><li><strong>Course 06</strong>: Certificate in Purchasing and Procurement</li><li><strong>Course 07: </strong>Supply Chain Management </li><li><strong>Course 08:</strong> Store Assistant </li><li><strong>Course 09:</strong> Inventory Management</li><li><strong>Course 10</strong>: Merchandising</li><li><strong>Course 11: </strong>Commercial Management</li></ul><p>Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth.</p><ul><li><strong>Course 12: </strong>Career Development Plan Fundamentals</li><li><strong>Course 13</strong>: CV Writing and Job Searching</li><li><strong>Course 14:</strong> Networking Skills for Personal Success</li><li><strong>Course 15: </strong>Ace Your Presentations: Public Speaking Masterclass</li><li><strong>Course 16:</strong> Decision Making and Critical Thinking </li></ul><p>Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. Logistic Management, Import/Export &amp; Business Development at QLS Endorsed Diploma.</p><strong><strong>Learning Outcomes</strong></strong><ul><li>Comprehensive understanding of global trade logistics, including import/export regulations and strategies.</li><li>Advanced knowledge of logistic management processes and their application in improving operational efficiency.</li><li>Insight into effective business development strategies to foster growth and competitive advantage.</li><li>Skills in product management, supply chain management, and procurement to enhance business operations.</li><li>Proficiency in career development strategies, including CV writing, job searching, networking, and public speaking.</li><li>Mastery of decision making and critical thinking skills to navigate complex business scenarios.</li></ul><p>Our logistic management, import/export, and business development course bundle offers a deep dive into the essentials of logistic management, import/export operations, and strategic business development. The curriculum is crafted to provide a solid foundation in the theoretical aspects of global trade, including the nuances of international regulations, logistics planning, and the execution of effective trade strategies. In logistic management, learners will explore cutting-edge methodologies to streamline operations, enhance efficiency, and reduce costs, preparing them for the challenges of managing logistics in a global context.</p><p>The import/export and business development segments of the logistic management, import/export, and business development bundle are designed to equip learners with the knowledge to identify market opportunities, develop strategic partnerships, and navigate the complexities of international trade. Furthermore, the inclusion of CPD QS Accredited courses in areas such as supply chain management and procurement complements the core curriculum, offering a rounded perspective on the factors that influence business success.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        160 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals aspiring to advance their careers in logistic management, import/export, and business development.</li><li>Professionals seeking to deepen their understanding of global trade and operational logistics.</li><li>Entrepreneurs looking to expand their businesses into international markets.</li><li>Graduates aiming to enhance their employability in the field of international trade and logistics.</li><li>Managers and supervisors requiring a comprehensive knowledge base in supply chain management and procurement.</li><li>Career changers interested in exploring the dynamic sectors of logistic management, import/export, and business development.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Logistics Manager</li><li>Import/Export Compliance Officer</li><li>Business Development Manager</li><li>Supply Chain Coordinator</li><li>Purchasing Manager</li><li>Trade Analyst</li><li>Entrepreneur</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>13 CPD Quality Standard Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>3 QLS Endorsed Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Compliance Central

Logistic Management, Import/Export & Business Development at  QLS Endorsed Diploma

General Admission

School of Business and Technology London

OTHM Level 4 Diploma in Project Management

<p>Cultural competence, or the ability to interact sensitively and respectfully with individuals from diverse backgrounds, is an essential skill. Many business professionals face challenges in this area, such as misinterpreting cultural norms, leading to misunderstandings, and even unintentionally offending partners or clients. Discover the knowledge and skills to bridge these cultural gaps, fostering positive relationships, and enhancing business success in a globalized world. Participants will gain insights into cultural differences, communication styles, and strategies for fostering cross-cultural understanding.</p><h3>Learning Objectives</h3><p>The following are some of the key outcomes in this course:
Learn what it means to be culturally competent and why it's advantageous.
Explore techniques for developing greater cultural competence in all facets of your organization.
Understand why it's important to understand cultural differences and how you can overcome potential barriers when delivering a presentation to an audience from another culture.
Explore the stages of cultural sensitivity and how to improve your ability to effectively and authentically interact across cultures.
</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals</p>

Chart Learning Solutions

Organizational Culture: Cultural Competence

<p>Seize the digital revolution with our Diploma of E-Business. This CPD-certified course is meticulously designed to offer a comprehensive understanding of the dynamic world of E-Business. As technology advances and consumer behaviours evolve, E-Business has become an indispensable part of the commercial landscape.</p><p>Our Diploma of E-Business equips you with the knowledge to navigate online business landscapes, from understanding e-commerce models to digital marketing strategies. Delve into the heart of E-Business, exploring how digital transformation shapes business operations and customer relationships.</p><p>The course emphasises the strategic elements of E-Business, preparing you to make informed decisions in the digital realm. From small start-ups to established corporations, E-Business is shaping the future of commerce.</p><p><strong>Courses Are Included in this Diploma of E-Business (Online) - CPD Certified Bundle: </strong></p><ul><li><strong>Course 01: </strong>Diploma in E-Commerce Management at QLS Level 5</li><li><strong>Course 02: </strong>E-Commerce: Complete Guide to Income Mastery</li><li><strong>Course 03: </strong>Crash Course on Ecommerce Security</li><li><strong>Course 04: </strong>Social Media Marketing Strategy</li><li><strong>Course 05: </strong>Creative Marketing Plan</li><li><strong>Course 06: </strong>Use Pinterest To Promote Your eCommerce Store</li></ul><p><strong>Learning Objectives:</strong></p><ul><li>Gain a solid understanding of the core concepts and principles of E-Business.</li><li>Learn about various e-commerce models and how they fit into the broader context of E-Business.</li><li>Understand the role of digital marketing and social media in driving E-Business success.</li><li>Develop insights into the strategies and tools for managing customer relationships in E-Business.</li><li>Explore the impact of technological advancements on E-Business and how to leverage them for business success.</li><li>Gain an understanding of the legal, ethical, and security issues related to E-Business.</li></ul> <p>Start your learning journey straightaway with a Diploma of E-Business (Online) - CPD Certified!<br />This E-Business curriculum has been designed by E-Business experts with years of experience behind them. The E-Business course is extremely dynamic and well-paced to help you understand E-Business with ease. You'll discover how to master the E-Business skill while exploring relevant and essential topics.</p><p><strong>Assessment Process </strong></p><p>Once you have completed all the courses in the E-Business bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        200 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Diploma of E-Business (Online) - CPD Certified bundle is suitable for everyone.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this Diploma of E-Business (Online) - CPD Certified.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Diploma of E-Business (Online) - CPD Certified bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate Of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate Of Completion</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p>If you are an international student, you will be required to pay an additional fee of <strong>10 GBP</strong> for international delivery, and <strong>4.99 GBP</strong> for delivery within the UK, for each certificate</p></div>

                        </div>

Academy for Health and Fitness

Certificate in Further Education & Training (Cert Ed)

Online Business

Diploma for School Business Leaders (DSBM)

European Computer Driving Licence (ECDL)

Electronic Commerce

E-Commerce

Diploma of E-Business (Online) - CPD Certified

<p>Recent studies have shown a surge in demand for professionals skilled in Advanced Project Management, Business Development, and Quality Management. With the global economy evolving rapidly, organisations are seeking individuals adept at navigating complex projects, driving business growth, and ensuring top-notch quality standards. In response to this trend, our comprehensive <strong>Advanced Project Management, Business Development and Quality Management QLS Endorsed Diploma </strong>bundle offers a robust curriculum encompassing both theoretical knowledge and practical application, equipping learners with the tools needed to excel in these critical areas.</p><p>This Advanced Project Management, Business Development and Quality Management  bundle features a dynamic blend of QLS Endorsed Courses and CPD QS Accredited Courses, providing learners with a well-rounded education. Through our Advanced Project Management, Business Development, and Quality Management bundle, participants will delve into topics such as Quality Assurance, Business Development strategies, and Advanced Project Management methodologies. Additionally, they will gain insight into Operations Management, Lean Process, Six Sigma, Leadership, Finance, and SAP Controlling, enhancing their proficiency in various facets of organisational management.</p><p>Upon completion of this Advanced Project Management, Business Development and Quality Management  bundle, learners will emerge with a multifaceted skill set poised to propel their careers to new heights. From mastering the intricacies of project planning and execution to honing leadership abilities and financial acumen, graduates will be well-equipped to tackle the challenges of today's dynamic business landscape. Furthermore, our guided courses in Career Development, CV Writing, Networking, Public Speaking, and Decision Making will empower individuals to showcase their expertise effectively and advance professionally.</p><p><strong>Bundle Include includes:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Quality Assurance (QA) &amp; Quality Management at QLS Level 5</li><li><strong>Course 02:</strong> Advanced Diploma in Business Development at QLS Level 7</li><li><strong>Course 03</strong>: Advanced Diploma in Project Management at QLS Level 7</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 04:</strong> Operations Management</li><li><strong>Course 05: </strong>Certified Project Manager</li><li><strong>Course 06</strong>: Diploma in Lean Process and Six Sigma</li><li><strong>Course 07:</strong> Leadership and Management Course</li><li><strong>Course 08</strong>: Finance and Budgeting Course</li><li><strong>Course 09: </strong>Financial Wellness: Managing Personal Cash Flow</li><li><strong>Course 10:</strong> SAP Controlling (CO) - Product Costing S4HANA</li><li><strong>Course 11:</strong> Cost Control &amp; Project Scheduling</li></ul><p>Take your career to the next level with our Advanced Project Management, Business Development and Quality Management  bundle that includes technical courses and five guided courses focused on personal development and career growth.</p><ul><li><strong>Course 12:</strong> Career Development Plan Fundamentals</li><li><strong>Course 13</strong>: CV Writing and Job Searching</li><li><strong>Course 14:</strong> Networking Skills for Personal Success</li><li><strong>Course 15:</strong> Ace Your Presentations: Public Speaking Masterclass</li><li><strong>Course 16</strong>: Decision Making and Critical Thinking </li></ul><p>Seize this opportunity to elevate your career with our comprehensive Advanced Project Management, Business Development and Quality Management bundle, endorsed by the prestigious QLS and accredited by CPD. Advanced Project Management, Business Development and Quality Management QLS Endorsed Diploma.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Acquire advanced skills in project management, business development, and quality management. </li><li>Develop a deep understanding of quality assurance principles and practices.</li><li>Master techniques for effective business development and strategic planning.</li><li>Gain proficiency in operational management and lean process methodologies.</li><li>Enhance leadership and management capabilities for driving organizational success.</li><li>Improve financial acumen for budgeting, cost control, and project management.</li></ul><p>Within this Advanced Project Management, Business Development and Quality Management  bundle, participants will delve into the intricacies of quality management, learning to implement robust quality assurance measures to enhance product and service excellence. Through the "Diploma in Quality Assurance (QA) &amp; Quality Management," learners will explore principles such as Total Quality Management (TQM), Six Sigma, and ISO standards, equipping them with the knowledge to drive continuous improvement initiatives within their organizations. From devising quality control processes to conducting root cause analysis, participants will emerge adept at ensuring the highest standards of quality across all facets of their operations.</p><p>In the realm of business development, participants will embark on a journey of strategic planning and market analysis through the "Advanced Diploma in Business Development." They will uncover techniques for identifying growth opportunities, forging strategic partnerships, and crafting compelling business proposals. With a focus on sustainable growth and competitive advantage, participants will hone their ability to navigate dynamic market landscapes and drive business success.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        160 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Advanced Project Management, Business Development and Quality Management course is ideal for:</p><ul><li>Professionals seeking to advance their careers in project management, business development, or quality management.</li><li>Individuals aspiring to enhance their leadership and managerial capabilities.</li><li>Entrepreneurs looking to bolster their business development skills for sustainable growth.</li><li>Graduates aiming to kickstart their careers in project management or quality assurance.</li><li>Anyone interested in gaining expertise in operational management and lean process methodologies.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completion of the Advanced Project Management, Business Development and Quality Management  courses, you will be able to:</p><ul><li>Project Manager</li><li>Business Development Manager</li><li>Quality Assurance Manager</li><li>Operations Manager</li><li>Lean Process Specialist</li><li>Financial Controller</li><li>Leadership and Management Consultant</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>13 CPD Quality Standard Certificates</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>3 QLS Endorsed Certificates</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Project Management, Business Development and Quality Management QLS Endorsed Diploma

OTHM Level 5 Diploma In Accounting And Business

OTHM Level 5 Diploma In Business Management

<p><strong>Customer Service Level 2: </strong>In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.</p><p> </p><p><strong>Module 1: Introduction to Customer Service</strong></p><p>The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries.</p><p><strong>Module 2: Customer Needs Assessment and Problem Solving</strong></p><p>Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer.</p><p><strong>Module 3: Effective Customer Engagement and Relationship Management</strong></p><p>Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty.</p><p><strong>Module 4: Handling Complaints and Service Recovery</strong></p><p>Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight.</p><p><strong>Module 5: Multi-Channel and Global Customer Service</strong></p><p>In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.</p><p> </p><p><strong>Course Features:</strong></p><ul><li><strong>Interactive Learning:</strong> Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course.</li><li><strong>Expert Instruction:</strong> Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module.</li><li><strong>Practical Applications:</strong> From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios.</li><li><strong>Flexible Learning:</strong> Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience.</li><li><strong>Certification:</strong> Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.</li></ul><p> </p><p><strong>Conclusion:</strong></p><p>Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Introduction to Customer Service</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Customer Service</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Customer Needs Assessment and Problem Solving</h4><div><div><ul><li><div>
<span></span><h5>
Customer Needs Assessment and Problem Solving</h5></div><div>
<span>
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<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Effective Customer Engagement and Relationship Management</h4><div><div><ul><li><div>
<span></span><h5>
Effective Customer Engagement and Relationship Management</h5></div><div>
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<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Handling Complaints and Service Recovery</h4><div><div><ul><li><div>
<span></span><h5>
Handling Complaints and Service Recovery</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Multi-Channel and Global Customer Service</h4><div><div><ul><li><div>
<span></span><h5>
Multi-Channel and Global Customer Service</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Customer Service Level 2

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<p>You will learn about the business analysis process, from identifying business needs to assessing and prioritizing requirements. You will also gain insights into the world of business analytics, including predictive modeling and data visualization techniques that can help you turn raw data into actionable insights.</p>
<p>Throughout the course, you will be introduced to a variety of business analysis techniques, including SWOT analysis, PEST analysis, and Porter's Five Forces framework. You will also explore different useful financial ratios that can be applied to business analysis, such as profitability ratios and liquidity ratios. This knowledge will enable you to make informed decisions and recommendations that drive business success.</p>
<p>Finally, you will gain insights into different modern, useful tools of business analysis. From data visualization software to predictive analytics tools, you will learn how to leverage technology to enhance your business analysis capabilities and deliver value to your organization.</p>
<br /><br />After the successful completion of the course, you will be able to learn about the following,<br />
<ul>
<li>Understand the nature of business analysis and its role. </li>
<li>Explain the business analysis process and business analytics.</li>
<li>Describe different business analysis techniques.</li>
<li>Explore different useful financial ratios applicable to business analysis. </li>
<li>Understand different modern, useful tools of business analysis.</li>
</ul>
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<p>You will learn about the business analysis process, from identifying business needs to assessing and prioritizing requirements. You will also gain insights into the world of business analytics, including predictive modeling and data visualization techniques that can help you turn raw data into actionable insights.</p>
<p>Throughout the course, you will be introduced to a variety of business analysis techniques, including SWOT analysis, PEST analysis, and Porter's Five Forces framework. You will also explore different useful financial ratios that can be applied to business analysis, such as profitability ratios and liquidity ratios. This knowledge will enable you to make informed decisions and recommendations that drive business success.</p>
<p>Finally, you will gain insights into different modern, useful tools of business analysis. From data visualization software to predictive analytics tools, you will learn how to leverage technology to enhance your business analysis capabilities and deliver value to your organization.</p>
</div>
</div>
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<div> <div id="headingTwo"> <h2>  </h2> </div> <div id="collapseTwo"> <div> <div> <div> <div> <div> <div id="msbmAccordion"> <div> <div> <div> <div> <div id="headingOne1"> <h2>  </h2> </div> <div id="collapse1932"> <div> <ul> <li> <div> <div> <i></i> </div> <div> <h5>VIDEO - Course Structure and Assessment Guidelines</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Navigating the MSBM Study Portal</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Interacting with Lectures/Learning Components</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Business Analysis Case Studies</h5> <p>Self-paced pre-recorded learning content on this topic.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Business Analysis Case Studies </h5> <p>Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. </p> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
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All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.
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There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.<br />
<p>The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.</p>
<ul>
<li>CEO, Director, Manager, Supervisor</li>
<li>Business analysts</li>
<li>Data analysts</li>
<li>Consultants, managers.</li>
<li>Entrepreneurs</li>
<li>Anyone looking to gain a deeper understanding of the role of business analysis in driving business success.</li>
</ul>
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<h5>Average Completion Time</h5>
<p>2 Weeks</p>
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<h5>Accreditation</h5>
<p>3 CPD Hours</p>
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<h5>Level</h5>
<p>Advanced</p>
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<h5>Start Time</h5>
<p>Anytime</p>
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<h5>100% Online</h5>
<p>Study online with ease.</p>
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<div>

<div>
<h5>Unlimited Access</h5>
<p>24/7 unlimited access with pre-recorded lectures.</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Low Fees</h5>
<p>Our fees are low and easy to pay online.</p>
</div>
</div>
</div>

Metropolitan School of Business & Management UK

Master of Business Management (MBM)

Business Analyst

Business Analysis

Master of Business Law (MBL)

Bachelor of Business Studies (BBS)

Business Studies

Professional Certificate Course in Business Analysis Case Studies in London 2024

<p>Did you know that a staggering 79% of employees quit their jobs due to a lack of appreciation and recognition at work? This highlights the critical importance of effective workplace performance management, which involves creating a positive work environment that motivates and empowers employees to achieve their full potential.</p> <p>Unlock the full potential of your workforce and drive business success with our Workplace Performance Management course. This comprehensive course covers everything from workplace motivation to strategies for promoting high levels of performance, so you can develop the skills you need to manage your team effectively.</p> <p>Don't let poor workplace performance management be the downfall of your business. Enrol in our Workplace Performance Management course today and start building a solid foundation for team success.</p> <p><strong>Learning outcomes:</strong></p> <ul> <li>Understand the principles of workplace motivation and ethical practices</li><li>Develop effective workplace management skills</li><li>Learn strategies for workforce development and boosting performance</li><li>Discover the use of motivational methods to improve performance</li><li>Learn how to promote high levels of performance and drive business success</li><li>Develop your skills in managing and developing a high-performing team</li></ul><p>Our Workplace Performance Management course provides a comprehensive guide to managing and developing a high-performing team. In this course, you will learn the fundamental principles of workplace motivation and ethical practices, as well as effective workplace management skills.</p> <p>You will also gain practical skills in workforce development and boosting performance, with a focus on the use of motivational methods to improve performance. Discover the strategies for promoting high levels of performance and driving business success, and develop your skills in managing and developing a high-performing team.</p> <p>With our Workplace Performance Management course, you will gain the skills and knowledge you need to unlock the full potential of your workforce and take your business to the next level. Enrol now and start building a solid foundation for team success.</p> <p><strong>Certification</strong></p> <p>Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Business owners and managers seeking to improve team performance</li><li>HR professionals seeking to develop their skills in performance management</li><li>Team leaders looking to drive business success through effective management practices</li><li>Anyone interested in learning about workplace performance management</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>HR Manager: £30,000 - £60,000 per year</li><li>Performance Manager: £30,000 - £60,000 per year</li><li>Learning and Development Manager: £30,000 - £60,000 per year</li><li>Organisational Development Manager: £35,000 - £70,000 per year</li><li>Recruitment Manager: £30,000 - £60,000 per year</li></ul> 
                        </div>

NextGen Learning

Learning & Development

Performance Management

Chartered Institute of Personnel Development (CIPD)

Organisational Psychology

People Management

Manager Training

Strategies for High Performance in the Workplace

'Her Business’ is designed exclusively for both women already in business, or starting their journey, who are looking to amplify their business acumen. 
Led by Essex Businesswoman of the Year, Sarah Brockwell, this session covers strategic business planning, marketing strategies tailored for female-led businesses, networking in Essex, and navigating challenges unique to women in business.
With interactive activities and case studies, participants will learn techniques for overcoming imposter syndrome, resilience, validation, and building confidence – all contributing to business success. 
Participants will leave with actionable strategies and a renewed sense of empowerment
-----------------------------------------------------------------------------------------------------

This project is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus 

The Consortium

'Her Business’ is designed exclusively for both women already in business or starting their journey, who are looking to amplify their business acumen. 

Her Business

<p><strong>*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! ***</strong></p><p>Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Small Food Business Success. This Small Food Business Success is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.</p><p>We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Small Food Business Success course to improve your pertinent skills. In this easy-to-digest  course, you will get exclusive training, which will enable you to stand out in this competitive market.</p><p>However, this course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation.</p><p>So, if you are eager to see yourself in a gratifying Small Food Business Success career, then enrol in our Small Food Business Success course today!</p><p><strong>What will make you stand out?</strong></p><p>On completion of this Small Food Business Success online course, you will gain:</p><ul><li>CPD Certified Small Food Business Success Course</li><li>After successfully completing this Course, you will receive a <strong>FREE PDF Certificate </strong>as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of Small Food Business Success learning materials.</li><li>The Small Food Business Success course online test with immediate results</li><li>Enroling in the Small Food Business Success Course has no additional costs.</li><li>You can study and complete the Small Food Business Success course at your own pace.</li><li>Study for the Small Food Business Success course using any <strong>internet-connected device,</strong> such as a computer, tablet, or mobile device.</li></ul><p>The substantial Small Food Business Success is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Small Food Business Success and explore the key topics such as:</p><p><strong>Curriculum:</strong></p><ul><li>Module 01: Starting a Takeaway Business</li><li>Module 02: Going Online</li><li>Module 03: Creating an Online Ordering System</li><li>Module 04: Restructuring Management</li><li>Module 05: Legal Requirements</li><li>Module 06: Complying with the COVID-19 Guidance</li></ul><p>Therefore, reinforce your knowledge and furnish your skills by enroling in our Small Food Business Success course. Take one step closer to achieving your goal.</p><p><strong>Show off your new skills with a certificate of completion</strong></p><p>When you have finished all of the Small Food Business Success course lectures, a digital certificate will be available for download.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Small Food Business Success Course the Right Option for You?</strong></p><p>This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Small Food Business Success course.</p><p>This course is open to everybody. You can access the Small Food Business Success course materials from any location in the world and there are no requirements for enrolment.</p><p><strong>You should enrol in this Small Food Business Success course if you:</strong></p><ul><li>Aspire to understand Small Food Business Success better.</li><li>Already working on Small Food Business Success and eager to learn more.</li><li>Is a student pursuing a relevant field of study?</li><li>Trying to get a job in Small Food Business Success-related fields.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Without any formal requirements, you can delightfully enrol in this course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive Small Food Business Success course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.</p>
                        </div>

Online Course Marketing

Trainers Course

Small Food Business Success

<h2>Effective Negotiation Skills for Business Success (Virtual)</h2>
<p>Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do.</p>
<p>You will enhance your personal and professional life with powerful new negotiating skills.</p>
<p>The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Identify your preferred negotiation style and strategies</li>
<li>Examine the Principled Negotiation Model</li>
<li>Adapt your negotiation strategy to the progress of the negotiation</li>
<li>Experience typical negotiation situations during the life cycle of a project</li>
<li>Develop an awareness of your effectiveness during negotiations</li>
<li>Improve your negotiation skills</li>
</ul><section>
                    <h3>Negotiation Model</h3><ul><li>Negotiation defined</li><li>Negotiation phases</li><li>Common approaches to negotiating</li></ul><h3>Principled Negotiating</h3><ul><li>Principled negotiation and the four rules</li><li>Best alternative to a negotiated agreement</li></ul><h3>Project Negotiation Simulation: Part 1 and Part 2</h3><ul><li>Project Negotiation Simulation: Part 1</li><li>Project Negotiation Simulation: Part 2</li></ul><h3>Negotiating Cases</h3><ul><li>Negotiating cases</li></ul><h3>Summary and Next Steps</h3>


                </section>

IIL Europe Ltd

Effective Negotiation Skills for Business Success (Virtual)

London

<h2>Effective Negotiation Skills for Business Success: In-House Training</h2>
 <p>Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do.</p>
 <p>You will enhance your personal and professional life with powerful new negotiating skills.</p>
 <p>The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Identify your preferred negotiation style and strategies</li>
 <li>Examine the Principled Negotiation Model</li>
 <li>Adapt your negotiation strategy to the progress of the negotiation</li>
 <li>Experience typical negotiation situations during the life cycle of a project</li>
 <li>Develop an awareness of your effectiveness during negotiations</li>
 <li>Improve your negotiation skills</li>
 </ul><section>
                    <h3>Negotiation Model</h3> <ul> <li>Negotiation defined</li> <li>Negotiation phases</li> <li>Common approaches to negotiating</li> </ul> <h3>Principled Negotiating</h3> <ul> <li>Principled negotiation and the four rules</li> <li>Best alternative to a negotiated agreement</li> </ul> <h3>Project Negotiation Simulation: Part 1 and Part 2</h3> <ul> <li>Project Negotiation Simulation: Part 1</li> <li>Project Negotiation Simulation: Part 2</li> </ul> <h3>Negotiating Cases</h3> <ul> <li>Negotiating cases</li> </ul>


                </section>

Effective Negotiation Skills for Business Success: In-House Training

<p>In the business world, your writing is a reflection of you and your company. You have to make sure it's polished, professional, and persuasive. With this Writing for Business Success course, you'll learn how to write clear, concise, and effective business communication that will help you succeed.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop clear and concise written communication skills.</li><li>Craft compelling messages tailored to different purposes.</li><li>Implement an effective writing process to enhance productivity.</li><li>Apply advanced techniques to engage and captivate readers.</li><li>Enhance editing and proofreading skills for error-free writing.</li><li>Adapt writing style to meet diverse business requirements.</li></ul><p>Elevate your business writing skill with the comprehensive "Writing for Business Success" course. In this in-depth program, you'll embark on a transformative journey, mastering the art of effective communication through six meticulously designed modules. From understanding the fundamentals to applying advanced techniques, each module equips you with indispensable skills to excel in the corporate world.</p><p>Throughout the Writing course, you'll develop the ability to convey your thoughts with clarity and precision, ensuring your messages resonate with impact. You'll explore diverse writing purposes, adapting your style to captivate various audiences. With an emphasis on the writing process, you'll discover strategies to streamline your workflow, enhancing productivity and efficiency.</p><p>As you progress, you'll fine-tune your editing and proofreading skills, eliminating errors and perfecting your written work. The course culminates with advanced techniques, empowering you to engage readers on a deeper level and leave a lasting impression. Don't miss out on this opportunity to enhance your writing skills and unlock your professional potential. Enroll in "Writing for Business Success" today and pave the way for a successful career filled with impactful communication.</p><p><strong>Certification</strong></p><p>Upon course completion, you're eligible for a <strong>FREE</strong> certificate titled Diploma in Effective Writing Skills in PDF or hardcopy format. The PDF certificate will be sent to your registered email <strong>without any cost</strong>. For hardcopies, the UK delivery fee is <strong>£3.99</strong> and the International delivery fee is <strong>£10</strong>.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for:</p><ul><li>Professionals seeking to enhance their business writing skills.</li><li>Entrepreneurs looking to effectively communicate their ideas.</li><li>Individuals aiming to improve their written communication in the corporate world.</li><li>Communication enthusiasts who want to captivate their audience through writing.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completion of this Writing for Business course, you can pursue many career paths, such as:</p><ul><li>Content Writer: £20,000 - £35,000 per annum</li><li>Marketing Coordinator: £22,000 - £40,000 per annum</li><li>Business Development Manager: £30,000 - £70,000 per annum</li><li>Communications Specialist: £25,000 - £45,000 per annum</li><li>Public Relations Officer: £25,000 - £45,000 per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery): </strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

Training Express

Writing for Business Success Course

<p>In today's competitive business landscape, the art of guiding an organisation toward triumph rests on superior leadership skills and strategic vision. Dive deep into the world of '<strong>Strategic Direction And Leadership: Navigating Business Success</strong>'. From the basic introduction of leadership, journey through various leadership theories and styles, explore the significance of emotional intelligence, and grasp the essential tools for conflict management and negotiation. Discover the importance of collaborative work, learn to motivate your team effectively, and master talent and succession planning. Finally, gear up for a future-ready enterprise with modules on innovation and entrepreneurship. Don't just lead - lead with purpose, direction, and innovation.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Understand the foundational principles of strategic direction and leadership.</li>
<li>Analyse various leadership theories and determine the most appropriate style for different situations.</li>
<li>Develop emotional intelligence to enhance decision-making and interpersonal relationships.</li>
<li>Master techniques for conflict resolution, talent management, and effective negotiation.</li>
<li>Recognise the importance of innovation and entrepreneurship in strategic leadership.</li>
</ul>
<h3><b>Why buy this <span>Strategic Direction And Leadership: Navigating Business Success </span></b><b>course</b><b>?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Strategic Direction And Leadership: Navigating Business Success</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this <span>Strategic Direction And Leadership: Navigating Business Success</span> course for?</b></h3>
<ul>
<li>Individuals aspiring to ascend to leadership roles.</li>
<li>Current leaders keen on refining their strategic and managerial abilities.</li>
<li>Entrepreneurs aiming to foster innovation within their ventures.</li>
<li>HR professionals keen on succession planning and talent management.</li>
<li>Anyone passionate about understanding and implementing strategic direction in an organisation.</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Strategic Direction And Leadership: Navigating Business Success</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Strategic Direction And Leadership: Navigating Business Success</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Strategic Manager</strong>: £60,000 - £85,000 Annually</li>
<li><strong>Chief Executive Officer (CEO)</strong>: £70,000 - £150,000+ Annually</li>
<li><strong>Leadership Development Consultant</strong>: £45,000 - £70,000 Annually</li>
<li><strong>Talent Management Specialist</strong>: £40,000 - £60,000 Annually</li>
<li><strong>Organisational Development Specialist</strong>: £50,000 - £75,000 Annually</li>
<li><strong>Conflict Resolution Manager</strong>: £40,000 - £65,000 Annually</li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Strategic Direction and Leadership</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Strategic Direction and Leadership</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Different Leadership Theories and Styles</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Different Leadership Theories and Styles</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Leadership Skills and Competencies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Leadership Skills and Competencies</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Leadership and Emotional Intelligence</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Leadership and Emotional Intelligence</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Collaborative Work A Leader's Role</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Collaborative Work A Leader's Role</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Motivating Employees</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Motivating Employees</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Talent Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Talent Management</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Leadership and Succession Planning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Leadership and Succession Planning</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Conflict Management Techniques</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conflict Management Techniques</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Fundamentals of Negotiation Process</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fundamentals of Negotiation Process</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Strategic Innovation and Entrepreneurship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategic Innovation and Entrepreneurship</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Global Leadership

ACCA Strategic Business Leader (SBL)

Business Leadership

Leadership Development

Institute of Leadership & Management (ILM)

Strategic Direction And Leadership: Navigating Business Success

<p>Delve deep into the dynamic world of product management with the course '<strong>Product Management for Maximum Sales: Boosting Business Success</strong>'. In a realm where success is defined by the mastery of market trends, understanding your product, and carving its journey meticulously, this course becomes the beacon of knowledge. From inception to marketing, from pricing to branding, unravel the intricacies of product management that ensures not only maximum sales but also unparalleled business success.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Understand the fundamental concepts of product management and its impact on businesses.</li>
<li>Recognise the stages of the product life cycle and strategise accordingly for each phase.</li>
<li>Develop, plan, and strategise new products ensuring they align with business goals.</li>
<li>Acquire skills in financial analysis, channel management, and legalities in product management.</li>
<li>Grasp the essence of product pricing, marketing, and brand building to amplify sales.</li>
</ul>
<h3><b>Why buy this <span>Product Management for Maximum Sales: Boosting Business Success</span></b><b>?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Product Management for Maximum Sales: Boosting Business Success</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this <span>Product Management for Maximum Sales: Boosting Business Success</span></b><b> </b><b>for?</b></h3>
<ul>
<li>Entrepreneurs looking to elevate their product-centric business model.</li>
<li>Marketers aiming to deepen their knowledge in product strategies and brand building.</li>
<li>Business students eager to equip themselves with comprehensive product management insights.</li>
<li>Managers overseeing product lines and keen on refining their approach for optimum results.</li>
<li>Aspiring product managers yearning for a holistic grasp of the subject.</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Product Management for Maximum Sales: Boosting Business Success</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Product Management for Maximum Sales: Boosting Business Success</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li>Product Manager: £40,000 - £70,000</li>
<li>Brand Manager: £35,000 - £60,000</li>
<li>Product Marketing Manager: £45,000 - £75,000</li>
<li>Channel Manager: £50,000 - £80,000</li>
<li>Product Development Manager: £55,000 - £85,000</li>
<li>Product Strategist: £60,000 - £90,000.</li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Product Management and Its Role</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Management and Its Role</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Classification of Products</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Classification of Products</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Product Life Cycle</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Life Cycle3</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Developing New Products</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing New Products</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Creating a Product Plan</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Creating a Product Plan</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Developing a Product Strategy</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing a Product Strategy</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Product Roadmap</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Roadmap</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Product Pricing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Pricing</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Product Marketing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Marketing</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Financial Analysis and Channel Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Financial Analysis and Channel Management</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Product Line and Brand Building</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Line and Brand Building</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Legal Aspects of Product Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Legal Aspects of Product Management</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Product Management

Marketing Management

Product Marketing

Product Manager

Personal Productivity

Product Management for Maximum Sales: Boosting Business Success

<p>ð Unleash Profit Potential with Strategic Pricing Formulas for Business Success - Module 4: Advanced Pricing Models! ð</p><p> </p><p>Are you tired of second-guessing your pricing strategy? Ready to take your business to new heights by mastering the art of pricing? Look no further! Welcome to Module 4 of our game-changing online course: 'Strategic Pricing Formulas for Business Success - Advanced Pricing Models.'</p><p> </p><p>ð <strong>Unlock the Power of Advanced Pricing Models!</strong></p><p>In this cutting-edge module, we dive deep into the intricacies of strategic pricing, equipping you with the tools and knowledge needed to propel your business forward. Here's a sneak peek into the curriculum:</p><p> </p><p><strong>ð Module 1: Introduction</strong></p><ul><li>Lay the foundation for success by understanding the fundamentals of pricing strategies.</li><li>Discover the critical role pricing plays in shaping consumer behavior and market dynamics.</li><li>Gain insights into how pricing impacts your brand perception and overall business profitability.</li></ul><p><strong>ð¡ Module 2: Pricing Models</strong></p><ul><li>Explore a variety of proven pricing models, from cost-plus pricing to value-based pricing.</li><li>Learn how to analyze market conditions and competitor pricing strategies.</li><li>Master the art of setting the right price to maximize revenue and customer satisfaction.</li></ul><p><strong>ð Module 3: Advanced Pricing Models (Focus of This Course!)</strong> Now, brace yourself for the ultimate deep dive into advanced pricing strategies. Here's what you'll conquer:</p><ol><li><strong>Dynamic Pricing Strategies:</strong><ul><li>Harness the power of real-time data to adjust prices dynamically.</li><li>Explore personalized pricing strategies to cater to individual customer segments.</li></ul></li><li><strong>Psychological Pricing Tactics:</strong><ul><li>Understand the psychology behind consumer decision-making.</li><li>Implement pricing tactics that influence perception and drive purchasing behavior.</li></ul></li><li><strong>Subscription and Tiered Pricing:</strong><ul><li>Learn how to create irresistible subscription models.</li><li>Craft tiered pricing structures that appeal to different customer preferences.</li></ul></li><li><strong>Bundling and Upselling Techniques:</strong><ul><li>Master the art of bundling products and services for maximum value.</li><li>Implement effective upselling strategies to boost average transaction value.</li></ul></li></ol><p> </p><p><strong>ð Why Choose This Course?</strong></p><ul><li><strong>Expert-Led Learning:</strong> Benefit from the expertise of industry professionals who have mastered the art of strategic pricing.</li><li><strong>Practical Applications:</strong> Apply your newfound knowledge with real-world case studies and hands-on exercises.</li><li><strong>Lifetime Access:</strong> Enjoy continuous access to updated content, ensuring your skills remain cutting-edge.</li><li><strong>Community Support:</strong> Join a vibrant community of like-minded entrepreneurs and pricing enthusiasts.</li></ul><p> </p><p>Don't miss out on this opportunity to revolutionize your pricing strategy! Enroll now in 'Strategic Pricing Formulas for Business Success - Module 4: Advanced Pricing Models' and set your business on the path to unparalleled success. ðâ¨</p><p> </p><p>ð¡ Enroll Today and Price Your Way to Prosperity!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1- Introduction</h4><div><div><ul><li><div>
<span></span><h5>
Overview of Pricing Models</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2- Pricing Models</h4><div><div><ul><li><div>
<span></span><h5>
Cost-Based Pricing Pros and Cons</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Market-Based Pricing Pros and Cons</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Value-Based Pricing Pros and Cons</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Choosing a Pricing Model</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Common Mistakes in Pricing</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Setting Your Price Case Study</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Strategic Pricing Formulas for Business Success - Module 4: Advanced Pricing Models

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Fundamentals of Accounting for Business Success. In this course, you&#39;ll learn:</span></b></p><ol style="color: rgb(249, 249, 249); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(249, 249, 249);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Accounting:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Definition and scope of accounting</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Historical development and evolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Importance of accounting in business</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Who are Accountants:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Roles and responsibilities of accountants</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional ethics and standards</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Different types of accountants and their functions</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">The Accounting System:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Double-entry accounting</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Accounting principles and concepts</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recording transactions and the accounting cycle</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">What are Financial Statements:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Income statement, balance sheet, and cash flow statement</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Purpose and significance of financial statements</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Preparation and interpretation of financial statements</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Financial Statement Analysis:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ratio analysis and its applications</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Vertical and horizontal analysis</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Evaluating financial health and performance</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Budgeting and Its Importance:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Budgeting as a planning tool</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Types of budgets (operating, financial, master)</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Budgetary control and variance analysis</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Financial Markets and Bonds:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of financial markets</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Introduction to bond markets</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Role of bonds in corporate finance</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Dealing with Financial Risk Management:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying financial risks</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Risk management strategies</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Derivatives and their role in risk mitigation</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Investment Management and Analysis:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Principles of investment</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Portfolio management</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Risk and return analysis</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Auditing and Risk of Frauds:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Purpose and types of audits</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Fraud detection and prevention</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical considerations in auditing</li></ul></li></ol>

John Academy

Financial Management

Advanced Financial Management (AFM)

Master the essentials of accounting for business triumph with our comprehensive course. Explore financial statements, budgeting, risk management, and investment analysis. Uncover the role of accountants, delve into auditing, and fortify your knowledge in ethical financial practices. Elevate your skills for a successful career in today's dynamic business world.

Fundamentals of Accounting for Business Success

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">This course will explore what good customer service looks like, what to look for in your customer service team when it comes to recruitment and training, and how to measure good customer service.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">In this course, we&#39;ll explore what makes for good customer service and how to deal with customer complaints.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course, you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Explain what good customer service entails</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Identify core customer service skills</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Outline the essential components of a complaints policy</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; List ways of preventing complaints</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Explain how online customer service channels can help your business</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">This Intellelearn Mastering Customer Relations and Service Excellence for Business Success course includes:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Stop-Start technology meaning you learn at your convenience</li><li fr-original-style="" style="box-sizing: border-box;">All device compliant meaning you can use laptop-tablet-smartphone at anytime</li><li fr-original-style="" style="box-sizing: border-box;">Developed by Professionals</li><li fr-original-style="" style="box-sizing: border-box;">Accredited by The CPD</li><li fr-original-style="" style="box-sizing: border-box;">Approximate duration: 1 hour</li></ul>

Intellelearn

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

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